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Customer Service Specialist I (Temp)

Georgia State University
Atlanta, GA

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Employment Type
Full Time
Institution Type
Four-Year Institution

Job Details

Georgia State University is looking for a Customer Service Specialist I (Temp) to join our team.

Position Summary:

The Customer Service Specialist I (Temp) serves as a primary contact person in the Facilities Customer Service Center and provides support to all University departments by utilizing the Archibus system to enter service requests and create work orders for various jobs to be completed by Facilities staff.

Job Description:

  • Answers service calls and directs calls/ inquiries to the appropriate Facilities department. Service calls may involve (but are not limited to) heating and air, electrical, carpentry, plumbing, elevator service, pest control, custodial services, event set up, or grounds maintenance. Will also monitor the Facilities Management Services email inbox and distribute work to be performed to the correct department.
  • Coordinates with Maintenance, Custodial Services, Police, Emergency Management, and Safety Department for non-routine emergency calls, such as flooding, chemical spills, and storm damages.
  • Enters service calls in Archibus system which generates work order numbers. Notifies customers of the work order numbers as requested.  
  • Provides courteous response to inquiries and complaints from students, faculty, and staff. Describe service procedures to customers.
  • Performs other related duties as assigned.

High school diploma or GED and one year of customer service, administrative or office experience; or a combination of education and related experience.

College/Business Unit
Open until filled

Location: Atlanta Campus
Job Posting: 03/17/23, 8:49:36 AM


Founded in 1913 in Atlanta, Georgia State University is the second-largest and one of four research institutions in the University System of Georgia. The University serves one-fourth of the graduate students in the university system; it is within a one-hour commute of more than one-third of the state’s population. Approximately 80 percent of all Georgia State alumni live and work in Georgia.georgia_state_university1.jpg

Georgia State’s main campus is located on 34 acres in downtown Atlanta. University centers in Alpharetta, Brookhaven, Buckhead and Henry County offer students convenient suburban locations for graduate courses in business and education.

More than 50,000 students annually attend Georgia State University. While 90 percent of the students are from Georgia, students also come from all 50 states and 160 countries. More than 1,400 international students attend Georgia State and graduate students comprise 31 percent of the student population.

georgia_state_university2.jpgThe University offers more than 52 degree programs in more than 250 fields of study – from public policy and African-American studies to biology and health sciences. Degrees are offered at the bachelor’s, master’s, specialist and doctoral levels through six units: the College of Arts and Sciences, J. Mack Robinson College of Business, College of Education, College of Health and Human Sciences, College of Law and Andrew Young School of Policy Studies. In addition to the numerous degree programs, Georgia State offers full- and part-time programs and day, evening and weekend classes.

Students have many choices in extracurricular activities including more than 22 fraternities and sororities; and some 250 chartered student groups, including 60 degree-related student groups, seven religious, 24 law-oriented and 22 multicultural/international groups; and 10 honor societies. There is also an active student government association which includes the student senate and the judicial board.

The Georgia State Panthers are members of the Colonial Athletic Association and compete in 16 NCAA Division I intercollegiate men’s and women’s sports, including basketball, baseball, softball, golf, tennis, track and volleyball. The university announced in April 2008 that is will begin Division I-AA football in 2010.

The university’s innovative Touch the Earth program brings outdoor recreation ranging from backpacking, rock climbing, sailing, kayaking, rafting and water-skiing to out-of-state snow-skiing and snorkeling trips. And WRAS, Georgia State’s popular 100,000-watt radio voice, is the most powerful student-run radio station in the United States.


Mission Statement
Degrees & Majors Authorized
Compliance, Ethics, and Reporting Hotline


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