Search #: 497348
Work type: Full-time
Location: School of Social Work
Categories: Academic Programs and Services

Under the general direction of a School of Social Work administrator and operating within the guidelines of the University’s contract with the Department of Social Services (DSS), a Senior Educational Program Administrator provides consulting and educational services in the areas of organizational development, quality improvement initiatives, staffing, and program development.

1. Serves as an advisor to DSS executives and managers regarding organizational development initiatives, quality and process improvement initiatives, and program and service implementation; assists in the development and implementation of long-range strategic goals and plans.
2. Works closely with federal, state, and community partners to align workforce and services within their area of public welfare policy such as Supplemental Nutrition Assistance Program, Medicaid, Medicare Part D, State Supplement, SAGA, and TFA programs. Analyzes inconsistencies, forms strategies, and implements appropriate interventions.
3. Recruits qualified participants to the program through promotional activities and contact with the target population; assesses the educational needs of the target population and recommends courses of action to meet those needs.
4. Provides professional development counseling to DSS staff; recommends course programs; monitors trainee progress and recommends to management performance improvement measures and interventions.
5. Develops and administers workshops, training programs, and conferences in accordance with DSS program goals. Develops or oversees the development of training procedures, manuals, and other training aids.
6. Participates in the management of a complex web-based system for program registration, training records and materials, tracking and evaluation of training which supports the delivery of services; generates reports as needed.
7. Manages approved budget for program or sub-unit of major program; approves expenditures, within broad guidelines; may generate income, set fees, and oversee billing and accounting procedures; prepares budget reports and projections.
8. Collects and analyzes DSS service data and participates in evaluating service effectiveness; designs and implements needs assessment and evaluation tools; identifies problems and makes changes, within prescribed guidelines, or recommends major changes.
9. Serves as a resource to students, staff, and state legislators on matters relating to the interpretation and application of DSS program policies, procedures, and regulations.
10. Researches, designs, and provides innovative organizational and educational models to management that support agency staff and enhance service delivery; conducts review and assessment of results.
11. Oversees administrative and support functions for service area, including the management of DSS project teams and project members; provides coaching and other management interventions to ensure that project team members meet project goals.
12. Trains and evaluates the effectiveness of DSS staff; determines the most productive distribution of work assignments to meet program goals; makes staffing recommendations.
13. May infuse training curricula with multicultural principles to enhance responsiveness to unique cultural challenges.
14. Represents DSS on committees; may present at national and/or local conferences.
15. Is responsible for School of Social Work special projects which may be ongoing or short-term and which require planning, coordination, and supervision.
16. Keeps abreast of changes to social services’ laws, regulations, and policies.
17. Performs other duties as required.

MINIMUM QUALIFICATIONS

• Bachelor’s degree in social, behavioral science, or a discipline appropriate to the program to be served and a minimum of six to seven years of relevant experience; or a Master’s degree and four to five years of relevant experience. Two years of experience must be serving as an advanced/senior team member or working as a project lead.
• A background in organizational development, teaching, and/or training.
• Demonstrated knowledge of technology, systems, and computer applications.
• Excellent project management, administrative and organizational skills, including the ability to identify and resolve administrative problems.
• Ability to develop, plan, organize, and facilitate workshops. Experience presenting information to diverse groups in classrooms, presentations, forums, and other venues.
• Excellent written, verbal, and interpersonal skills and ability to work effectively with staff and administrators as well as external agencies/groups and the public.
• Ability to conduct assessments/research, analyze data, and apply data to individual, group, and/or organizational settings.
• Experience managing and leading project teams.
• High proficiency in MS Office Suite specifically in Word, PowerPoint, SharePoint, Teams, and Excel.

• Demonstrated supervisory experience.
• Demonstrated experience and knowledge of state eligibility and enrollment systems.
• Demonstrated ability to design curriculum applying adult learning principles, multicultural design, and criterion referenced instruction.
• Proven ability and experience in policy, procedures, and systems processing related to Medicaid (MAGI and non-MAGI), including Long Term Care Support and Services (LTSS).
• Proven ability and experience in organizational development in large-scale, complex organizations.
• Experience and knowledge of the State of CT policy, operations, and related systems.
• Demonstrates knowledge and experience in project management.
• Organizational change management experience in a large organization.
• Has developed and implemented large-scale communication plans.
• Direct experience with system development and application to business use.

This is a full-time, end-dated position subject to annual renewal based on performance and available funding. This position is primarily based in the Connecticut Department of Social Services Hartford Central Office location. The University offers a competitive salary, and outstanding benefits, including employee and dependent tuition waivers at UConn, and a highly desirable work environment. For additional information regarding benefits visit: https://hr.uconn.edu/benefits-beyond-pay/. Other rights, terms, and conditions of employment are contained in the collective bargaining agreement between the University of Connecticut and the University of Connecticut Professional Employees Association (UCPEA).

TERMS AND CONDITIONS OF EMPLOYMENT

Employment of the successful candidate is contingent upon the successful completion of a pre-employment criminal background check.

Candidates selected for interview may be asked to participate in at least three interviews and create and deliver a presentation on an assigned topical area. Project artifact samples may include: A finalized and executed project plan, a finalized and executed project charter, sample of business process documentation, a completed communication plan, or a completed change management plan.

This job posting is scheduled to be removed at 11:55 p.m. Eastern time on May 15, 2023.

All employees are subject to adherence to the State Code of Ethics which may be found at http://www.ct.gov/ethics/site/default.asp.

Advertised: Apr 13 2023 Eastern Daylight Time
Applications close: May 15 2023 Eastern Daylight Time