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Applications Administrator*

Employer
College of Charleston
Location
Charleston, SC

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Employment Type
Full Time
Institution Type
Four-Year Institution

Job Details

Internal Title:

Applications Administrator*

Position Type:

Classified

Faculty / Non-Faculty / Administration:

Non-Faculty

Pay Band:

6

Level:

1

Department:

Enterprise Systems

Job Purpose:

The Applications Administrator is proficient technically and provides operational support to stakeholders (faculty, staff, prospects, students, and alumni) for multiple critical enterprise applications and customer-facing business administrative systems for the College. The Applications Administrator consults with Senior Applications administrators and Management to perform complex system and/or application installations and upgrades.

Minimum Requirements:

A high school diploma and work experience in the administration and management of software applications in an enterprise environment is required. An associate’s degree or a bachelor’s degree in a related field may be substituted for the required work experience. Candidates with an equivalent combination of experience and/or education are encouraged to apply.

Required Knowledge, Skills and Abilities:

Demonstrated ability to be proficient in supporting, maintaining, and administering complex enterprise software applications preferably in higher education or a related setting.

Working knowledge of systems architecture, systems planning and design, network operating systems, and software application management.

Knowledge of, and experience with, Windows and/or Linux/Unix systems administration, SQL scripting experience, light programming, and application support.

Must have experience with database technologies and/or client-server technology.

Must possess analytical and troubleshooting skills.

Strong customer service skills and familiarity with service management methodologies.

Experience with monitoring tools and analytical tools a plus.

Familiarity with enterprise backup, storage technologies, and open source technologies a plus.

Ability to understand and carry out technical instructions in order to perform application system installations, upgrades and integrations.

Ability to plan, organize and follow through multiple projects simultaneously.

Proficient written and verbal communications skills.

Must have the ability to establish and maintain effective working relationships with other IT staff, business stakeholders, and vendors.

Additional Comments Regarding Position:

Some occasional travel for professional development, conferences and meetings may be required. Minimal after hours support required.
*This position may be eligible for full-time or part-time telecommuting.

Special Instructions to Applicants:

Please complete the application to include all current and previous work history and education. A resume will not be accepted nor reviewed to determine if an applicant has met the qualifications for the position.**Salary is commensurate with education/experience which exceeds the minimum requirements.Offers of employment are contingent upon a successful background check.
All applications must be submitted online https://jobs.cofc.edu.

Salary:

**$43,030-$61,323

Posting Date:

03/16/2023

Closing Date:

03/30/2023

Open Until Filled:

No

Posting Number:

2023045

EEO Statement:

The College of Charleston is an Affirmative Action/Equal Opportunity employer and does not discriminate against any individual or group on the basis of gender, sexual orientation, gender identity or expression, age, race, color, religion, national origin, veteran status, genetic information, or disability.

Quicklink for Posting:

https://jobs.cofc.edu/postings/13654

Activity:

Works with team members to provide primary operational support to stakeholders (faculty, staff, prospects, students, and alumni) for software applications. Works with team members, stakeholders, vendors, and other IT teams to diagnose and resolve issues. Works with stakeholders to automate processes. Performs day-to-day applications, systems administration, and maintenance including scripting. Implements and maintains integrations between applications. Manages and tracks work through internal ticketing system. Creates and maintains knowledge base articles for use in application support and training.

Essential or Marginal:

Essential

Percent of Time:

50

Activity:

Works with team members and vendor support during implementations and to resolve application issues for stakeholders. Stays in constant communication with stakeholders to meet user needs. Participates in medium to large project teams that implement complex technical solutions. Participates and works cooperatively with project team members to ensure project success. Meets milestone and project completion dates; utilizes project management methodologies; provides timely project status updates to management.

Essential or Marginal:

Essential

Percent of Time:

20

Activity:

Develops effective systems management plans and strategies, such as monitoring of system and error logs, monitoring disk space, etc. Analyzes performance indicators to ensure that enterprise systems are operating efficiently. Consults with vendor experts, other application administrators, enterprise architects, and management on potential solutions for proactive systems management. Maintains a current knowledge of relevant technologies and recommends new technologies for the enhancement of the campus systems. Participates in product evaluations.

Essential or Marginal:

Essential

Percent of Time:

15

Activity:

Performs and manages software installations, upgrades, service pack installs, patches, etc. of on-prem and vendor hosted systems. Debugs and tests systems software and system software packages purchased from vendors. Analyzes system design and develops methods to integrate systems, and improve the efficiency and performance of applications.

Essential or Marginal:

Marginal

Percent of Time:

10

Activity:

Performs disaster recovery procedures, ensures all supported systems are part of the enterprise backup system. Participates in development of policies and procedures.

Essential or Marginal:

Marginal

Percent of Time:

5

Organization

Located in the heart of historic Charleston, South Carolina, the College of Charleston is a nationally recognized public liberal arts and sciences university. Since our founding in 1770, the College has maintained a strong liberal arts curriculum. The College is a state-supported, comprehensive institution and ranks among the nation’s top universities for quality of life, affordability, and exceptional education in the arts, sciences, education, and business. Our beautiful and historic campus, combined with contemporary facilities and cutting-edge programs, attracts exceptional students and faculty from across the U.S. and around the world.

Academics

Over 12,200 students select from more than 130 undergraduate majors and minors  and 27 master’s degrees and graduate certificate programs. For example, we are the only college in America with an undergraduate program in Data Science. We have an entire school dedicated to Languages, Cultures, and World Affairs, and we offer 25 interdisciplinary minors in topics as diverse as environmental studies and crime, law and society.

The strength of a College of Charleston education is in its deeply rooted liberal arts and sciences tradition. Our goal is to prepare our students to be ethical, open-minded leaders and multidisciplinary problem solvers. Our success is largely due to our incredible faculty—accomplished teacher-scholars who are wholly invested in the intellectual growth and personal development of their students.

The College of Charleston is a mid-sized university organized around six academic schools:

Additionally, academic programs are coordinated by the Graduate SchoolHonors CollegeCenter for International Education, and the College of Charleston North Campus

About the College

A superior quality undergraduate program is central to the mission of the College. The College provides a creative and intellectually stimulating environment where students are challenged by a committed faculty of more than 500 distinguished teacher-scholars, all in an incomparable setting. The city of Charleston—world-renowned for its history, architecture, culture and coastal environment—serves as a living and learning laboratory for experiences in business, science, technology, teaching, the humanities, languages, and the arts. In addition to offering a broad range of bachelor’s degree programs, the College also provides master’s degree programs that are compatible with the needs of the community and the state. As a prominent component of the state's higher education system, the College encourages and supports research. Our faculty members are important sources of knowledge and expertise for the community, the state, and the nation.

Our professors are Fulbright and Guggenheim fellows, National Science Foundation CAREER award recipients, world-renowned performers, and Oprah’s Book Club authors. These faculty accolades, while impressive on their own, are even more remarkable when you consider the level of engagement and attention these accomplished scholars and professionals devote to their students. They are committed mentors who make sure that every student has the opportunity to achieve his or her full potential. College of Charleston professors are partners in meaningful undergraduate research, thoughtful academic advisors, and in many cases, lifelong friends.

At the College of Charleston, you’ll meet students, faculty, and staff from different cultures, ethnic backgrounds, beliefs, and sexual orientations. Students from 49 states and 62 countries choose the College for its small-college feel blended with the advantages and diversity of an urban, mid-sized university. Our students learn how to succeed and grow, both inside and outside the classroom. This comes from a rigorous exposure to the arts, sciences and humanities, and from a dedication to achievement in education, business and other professional careers. It comes from exceptional opportunities to pursue knowledge and conduct research at the undergraduate and graduate level beside some of  the nation’s finest faculty. It comes from a vibrant and enriching campus life that provides meaningful opportunities to become engaged, to make a difference, and to become a leader.

While they live, work, and study in one of the greatest cities in the world, our students share many of the same hopes and dreams. They want to discover themselves, find out what they can achieve and create their own future. At the College of Charleston, we help students learn how to make that happen. In the great liberal arts tradition, a College of Charleston education focuses on discovery and personal growth, as well as preparing for life, work, and service in our society.

The College actively seeks to attract a diverse group of faculty who will help students excel academically and who will encourage individuals to thrive while engaging in original inquiry and creative expression in an atmosphere of intellectual freedom. Our classrooms provide students the opportunity to realize their intellectual and personal potential and to become responsible, productive members of society.

What makes the College of Charleston experience so exceptional?

Remarkable Students

College of Charleston students are phenomenally bright, creative, and independent. Last year, our students made contributions to society that had a tremendous impact on the Charleston community and the world at large. Graduating seniors won national awards, fellowships, and graduate scholarships to study subjects ranging from philosophy in New York, to international economics at Johns Hopkins, to Buddhism in China. They wrote award-winning papers, won conference championships, and developed professional networks that have led to remarkable careers.

Distinguished Faculty

Our accomplished faculty members share a commitment to their students and a research outlook that defines the term “teacher-scholar.” College of Charleston professors are here because they love what they do and because they are personally committed to the success of every one of their students. They acknowledge the talent of these students by engaging with them in meaningful, graduate-level research even as sophomores or juniors.

It’s an exciting time to be at the College of Charleston. After more than 240 years, we continue to evolve. Our reputation is spreading. More and more exceptional students make us their top choice, and we attract and retain the caliber of faculty that other colleges dream about. Consider a career at the College of Charleston. Apply online at jobs.cofc.edu.

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