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Director of User Services & Support

Buena Vista University

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Job Details

The Director of User Services & Support is responsible for all aspects of end-user technology. This includes leadership and professional development of staff, the development of strategic vision for the use of technology and supporting infrastructure, and the direct technical configuration and maintenance of such infrastructure solutions.

The Director of User Services & Support is responsible for the infrastructure providing support services for user-facing technologies and the support of those services. Leadership responsibilities include development of a visionary strategic plan, communicating this plan, and providing the guidance and assistance required to achieve the plan. Direct technical responsibilities include development of endpoint configuration management and related services, developing a strong cyber security posture for end user technologies, and assisting others as required in the provision of such services.

Education and Experience:

  • Four-year degree in Information Systems or related field, or an equivalent combination of education and experience
  • Six years of experience in user support, preferably in a higher education setting.
  • Four years of experience in infrastructure support, preferably in a higher education setting.
  • Demonstrated experience leading teams.
  • Demonstrated experience with strategic planning and the communication of future vision.
  • Demonstrated experience supporting a variety of technologies with a high level of user satisfaction.

A background check will be conducted on the final candidate.

EOE/ADA/Smoke-Free Employer


Buena Vista University is located on the shores of beautiful Storm Lake, a 3,200-acre natural lake located in Northwest Iowa. Since 1891, we have prepared students for lifelong success and blended liberal arts with real-world applications. BVU expands access to a quality education by empowering the people who propel Iowa forward in order to power rural vitality and personal prosperity. We foster an environment based on success both for our students and our employees, and we strive to build and support a diverse community. BVU firmly stands behind our motto, Education for Service, and was recently awarded the 2020 Carnegie Community Engagement Classification. In 2000, BVU became the nation’s first “wireless community” when we gave laptop computers to all full-time students and faculty at the Storm Lake Campus. Through our commitment to rural Iowa, we currently have 15 bachelor’s degree completion locations across the state, as well as online bachelor’s and master’s degree opportunities.

In Storm Lake you will find impressive amenities perfect for families, students, young professionals, and retirees alike. Residents and visitors enjoy an energetic downtown that is home to a variety of locally-owned retail stores that complement several national chains. There is an array of shopping, dining, and professional services, as well as a vibrant arts and multicultural environment. We are a diverse community in both population and opportunity. Most important, Storm Lake residents enjoy a relatively low cost of living and a high quality of life. Learn more at

Company info
610 W. 4th Street
Storm Lake

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