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Director, International Student Services (Full-Time) Fresno City College

Job Details

Posting Number:



Director, International Student Services (Full-Time) Fresno City College

Campus Location:

Fresno City College

Start Date:


Essential Functions of Position:

Under general direction of the Dean, Students, plans, organizes, directs and integrates operations of the college’s International Student Services Office and associated services; manages services related to determining program eligibility for new and existing international students; serves as Principal Designated School Official (PDSO); oversees complex admissions and records functions for international students; oversees program compliance with federal, state and District codes, rules and regulations; and performs related duties as assigned.

Director, International Student Services is distinguished from other directors by its responsibility for overseeing the programs and activities necessary to increase enrollment and retention among international students. The position requires advanced knowledge of federal immigration and visa rules and regulations and the ability to oversee complex admissions and records management duties for international students.

The duties listed below are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to this position.

  1. Plans, organizes, directs, controls, integrates and evaluates the work of assigned employees; with employees, develops, implements and monitors work plans to achieve goals and objectives; contri­butes to development of and monitors performance against the annual budget; researches, identifies and assists with the solicitation of grants, donations and other sources of funding; manages and directs development, implementation and evaluation of plans, work processes, systems and procedures to achieve annual program goals, objectives and work standards.
  2. Participates in the selection of full-time and part-time faculty in coordination with the department, selection advisory committees, and the Human Resources Department; conducts and/or facilitates new employee orientations; works to promote and maintain a collegial environment; serves as a mediator in the adjudication of faculty, staff, student and community conflict-resolution and grievance processes.
  3. Directs and manages the performance of assigned employees; directs and oversees the selection of employees; establishes performance requirements and professional develop­ment targets for direct reports; regularly monitors performance and provides coaching for perform­ance improvement and development including timely performance evaluations; ensures accurate reporting of absence time; hears and acts on grievances; subject to concurrence by senior management and Human Resources, approves or takes disciplinary action, up to and including termination, to address performance deficiencies, in accordance with Board Policies, Administrative Regulations, Human Resources procedures, Personnel Commission Rules, and collective bargaining agreements.
  4. Provides day-to-day leadership and works with employees to ensure a high-performance, service-oriented work environment that supports achievement of the department and College’s mission, objectives and values; promotes workplace diversity, inclusion, cultural competency and a positive work environ­ment; coordinates student success initiative efforts across divisions and works effectively as a management team member committed to collaborative integration of instruction, student services and administrative services to ensure the needs of international students are being met and to enhance the learning and working environment towards advancing student equity and closing the achievement gap while promoting an international student-friendly campus.
  5. Participates in the development and implementation of District or College strategic plans, goals and objectives; leads and directs employees in the develop­ment and application of new method­ologies, technologies and business process improvements to achieve higher efficiency, productivity and customer service in work processes.
  6. Manages, directs, oversees and evaluates policies, processes, systems and procedures and the work of employees responsible for the enrollment and retention of international students; oversees and participates in program marketing, outreach and matriculation programs, orientation activities, workshops, conferences, cultural experi­ences and academic support/tutoring programs; oversees the maintenance of the department or program website and social media accounts.
  7. Manages and oversees the development and implementation of the counseling, outreach and student support services, programs, activities, and events of the college International Student Services Office to recruit, assist and promote retention of international students; oversees and develops campus and community resource partnerships for international students and ensures access to educational and mental health counseling; makes presenta­tions to international student audiences; oversees and plans outreach and social events for international students including liaison with event participants, vendors and sponsors and works with other campus departments and facilities.
  8. Oversees international student admissions and matriculation services in accordance with College and Department of Homeland Security regulations; oversees the review of applications to determine admissibility and approves student admittance to the program; oversees and communicates with prospective students regarding program requirements and the admissions process and resolves admission issues; makes enhancements to admissions policies, procedures and admission requirements for international students.
  9. Oversees College compliance with F-1 visa regulations in accordance with Department of Homeland Security Student Exchange Visitor Program (SEVP); serves as Principal Designated School Official (PDSO); oversees the maintenance and update of Student and Exchange Visitor Information System (SEVIS) admission documents; oversees the tracking of enrollment status, program graduation dates, employment status and address changes for F-1 credit; oversees the submission of SEVP certification documents; oversees and advises students on potential immigration issues and provides information on how to maintain and comply with F-1 visa requirements; oversees the submission of a variety of reports to comply with reporting requirements.
  10. Oversees the validation of Test of English as a Foreign Language (TOEFL) scores and immunization records and ensures students meet College academic, health and residency requirements; oversees the tracking of individual student progress and adherence to program guidelines; ensures accuracy of and corrects permanent student records and associated coding; assists students with obtaining work/work study approval that complies with program and legal guidelines.
  11. Oversees and coordinates concurrent enrollment of international students who attend other District colleges on a part-time basis; acts as a liaison with the DSO at the student’s primary college, oversees the verification of eligibility and status and provides status reports and grades as needed.
  12. Acts as a source of information and liaison between the International Student Services Office and college academic divisions, counselors, Admissions and Records, Student Services division, business office, the public and other governmental and community agencies regarding international student programs, policies, procedures and practices.
  13. With the Institutional Research department, develops and analyzes program tracking systems and reports to assess the effectiveness of programs and services; develops and monitors various program budgets and expenditures; ensures college compliance with state and federal-mandated program and reporting initiatives, requirements and regulations.
  14. Works with faculty, staff and administration to ensure compliance with California Code of Regulations Title V, accreditation standards and Board Policies and Administrative Procedures; works with depart­ment chairs and faculty in monitoring international student success and equity outcomes and assess­ment activities at program and course levels; collaborates with the Study Abroad Coordinator on international study experiences for students; advocates for international students utilizing enrollment and other data to develop efficient class schedules and related services to balance needs for student access, success and completion.
  15. Oversees and participates in the development and processing of reports and audits of student grades, attendance and academic status; assists students and the business office in resolving international student payment issues; researches data, posts and clears holds on student records; and approves student petitions to waive enrollment fees.
  16. Makes presentations to diverse audiences, including the Board of Trustees and other board-level groups.
  17. Recommends, develops, implements, and revises policies, procedures and operational guidelines to improve and/or clarify processes.
  18. Interprets, applies and ensures compliance with all federal and state laws, applicable program policies, procedures, guidelines and reporting requirements; remains current on applicable legislative decisions and developments; ensures accuracy and validity of program tracking and data; develops, maintains and audits spreadsheets, databases and reports; utilizes third-party portals and databases to research and track student information.
  19. Represents the college and participates in state and national program training and development and professional group meetings; makes presentations to various groups within the District, other educa­tional institutions, community organizations and governmental agencies and participates in advocacy efforts for program funding and participant resources.
  20. Serves on or leads committees, workgroups and task forces.
  1. Participates in participatory governance processes and initiatives.
  2. Demonstrates sensitivity to and understanding of historically minoritized groups and participates in professional development activities to increase cultural competency to enhance equity-minded practices within the District.
  3. Performs related duties as assigned.

Minimum Qualifications:

Must have evidence of responsiveness to and understanding of the diverse academic, socioeconomic, cultural, disability, gender identity, sexual orientation, and ethnic backgrounds of community college students, as these factors relate to the need for equity-minded practices.

A master’s degree from an accredited college or university; OR possession of a valid California Commun­ity College Supervisory Credential and six years of increasingly responsible student support services experience, at least two of which were with international student services or a relevant student services area; or an equivalent combination of training and experience; ORmeet the state minimum qualifications for an educational administrator, which include a master’s degree and at least one year of formal training, internship or leadership experience reasonably related to the administrative assignment; or California Community College Supervisory Credential.

A valid California driver’s license and the ability to maintain insurability under the District’s vehicle insurance program.

U.S. citizen or lawful permanent resident of the United States.

Must complete Principal Designated School Official (PDSO) training within three months of appointment and maintain certification as a condition of employment.

Desirable Qualifications:

Experience and skill with addressing issues of equity; recent experience working with African American, Latinx, Native American, and other racially minoritized students and an understanding of how historical patterns of exclusions of these groups in higher education shape patterns of participation and outcomes; willingness to examine and remediate one’s relational practices to more effectively engage and support racially minoritized students; and a commitment to participatory governance, consensus building, and team approach to management.

Previous experience with immigration advising and counseling for international students.

Fluency in a second language.

Knowledge of:

  1. International Student Services program goals, objectives, policies, procedures and practices.
  2. Federal immigration law, including legal requirements of Student and Exchange Visitor Information System (SEVIS) compliance and immigration regula­tions related to I-20 issuance, immigration documentation, employment, taxation and public assist­ance.
  3. Applicable federal, state and local laws, rules and regulations, including the Family Educational Rights and Privacy Act, California Education Code and Title V.
  4. Requirements, guidelines, rules and objectives applicable to international students and general college programs and services.
  5. District assessment, matriculation and course prerequisite policies applicable to areas of responsi­bility.
  6. Principles, methods and practices applicable to the design and implementation of public relations, outreach and marketing programs.
  7. Community college curriculum development process and procedures, organization, operations, policies and objectives.
  8. District/college student recordkeeping practices, procedures and systems for processing and maint­aining student information.
  9. Principles and practices of sound business communication including proper English usage, grammar, spelling, and punctuation.
  10. Principles and practices of public administration, including budgeting, purchasing and maintaining public records.
  11. Research methods and analysis techniques.
  12. Principles and practices of effective management and supervision.
  13. Principles and practices of strategic planning.
  14. Basic principles and practices of organizational improvement and culture change.
  15. Safety policies and safe work practices applicable to the work being performed, including those required in crisis or threat situations.
  16. Board Policies, Administrative Regulations, Human Resources procedures, Personnel Commission Rules, and collective bargaining agreements.
  17. Community college and its mission and goals.
Skills and Abilities to:
  1. Understand the importance of holding oneself accountable as educators for closing equity gaps and engaging in equitable practices.
  2. Reframe inequities as a problem of practice and view the elimination of inequities as an individual and collective responsibility.
  3. Encourage positive race-consciousness and embrace human difference.
  4. Reflect on institutional practices and aim to create a culturally responsive educational environment.
  5. Strategically build buy-in and participation among colleagues for equity-related initiatives.
  6. Effectively engage and support historically minoritized groups by addressing issues of equity and improving culturally responsive service-oriented practices.
  7. Develop and maintain an inclusive work environment that fosters diversity, respect and engagement.
  8. Plan, direct and implement activities, resources and services of the International Student Services Office in order to recruit, assist and retain international students.
  9. Oversee, select, evaluate, and schedule faculty and staff to provide counseling services and student support for the department.
  10. Communicate information accurately and effectively, often to people with limited English proficiency; understand requests for information or assist­ance; maintains a courteous and tactful manner when under pressure or in an antagonistic situation.
  11. Define issues, analyze problems, evaluate alternatives and develop sound, independent conclusions and recommendations in accordance with laws, regulations, rules and policies.
  12. Analyze and make sound recommendations on complex issues with international student needs.
  13. Work collaboratively with other directors and managers and the community and provide expert advice and counsel that will lead to solutions to complex student issues.
  14. Organize, set priorities and exercise expert, independent judgment within areas of responsibility.
  15. Communicate effectively, both orally and in writing, and practice active listening.
  16. Develop and implement appropriate procedures and controls.
  17. Understand, interpret, explain and apply applicable laws, codes and ordinances.
  18. Represent the college effectively in dealings with international students, employees, and other colleges.
  19. Prepare clear, concise and comprehensive correspondence, reports, studies and other written materials.
  20. Operate a computer and use standard business software.
  21. Make presentations and present proposals and recommendations clearly, logically and persuasively to diverse audiences.
  22. Use tact and diplomacy in dealing with sensitive and complex issues, situations and concerned people.
  23. Establish and maintain effective working relationships with all those encountered in the course of work.
  24. Contribute to institutional vitality and growth.

Conditions of Employment:

221 duty days and 24 vacation days for a total of 245 days. Prorated based on start date.

Salary and Benefits:

An annual salary of $122,088 – $137,412 based on education and experience. A doctoral stipend of $2,270 is available. In addition, the District offers an attractive fringe benefit package including medical, dental, and vision coverage for the employee and dependents, and life insurance for employees. Employees are also members of the California State Teachers’ Retirement System (CalSTRS).

Selection Procedure:

Applications will initially be screened by Human Resources to determine which applicants meet the minimum qualifications as stated in the job announcement.

From the applicants who meet the minimum qualifications and who have submitted all the required documents, a search advisory committee will screen the application packets and determine the candidates who are best qualified based on the minimum qualifications and desirable qualifications. Those candidates will be invited to interview.

The selection committee will rate responses to the interview questions and writing prompt (if applicable). Based on this rating, a small number of applicants will be selected as the “recommended candidates”. These candidates will be forwarded to the Vice President and College President for final interviews.

A hiring recommendation will be made by the College President and forwarded to the Board of Trustees of State Center Community College District for final approval.

State Center Community College District is an equal opportunity employer. It is our pledge to treat all applicants fairly and equitably in the recruitment and selection process. We endeavor to be a service-minded organization and respond, as best as we can, to the needs of our applicants and the faculty and administrators we work with in the District.

For more information, contact the Academic Human Resources Office, 1171 Fulton St, Fresno, CA 93721, (559) 243-7100. For more information on Reedley College or State Center Community College District, visit our website at Please refer to position number FITS-DIR (Slot #2760).

Submission of application and related materials is the applicant’s responsibility and must be submitted through the District’s online applicant portal. The District reserves the right to re-advertise or to delay indefinitely the filling of a position if it is deemed that the applicants for the position do not constitute an adequate applicant pool or if funding is not available. All application materials are subject to verification. False statements may be cause for disqualification or discharge from employment.

Additional Information:

The physical and mental demands described here are representative of those that must be met by employees to successfully perform the essential functions of this assignment. Reasonable accommo­dations may be made to enable individuals with disabilities to perform the essential functions.

Physical Demands
While performing the duties of this assignment, employees are regularly required to sit; talk or hear, in person and by telephone; use hands repetitively to finger, handle, feel or operate standard office equip­ent; and reach with hands and arms. Employees are frequently required to walk and stand; and lift up to 10 pounds and occasionally up to 25 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus.

Mental Demands
While performing the duties of this assignment, employees are regularly required to use written and oral communication skills; read and interpret data, information and documents; analyze and solve problems; observe and interpret situations; learn and apply new information or skills; perform highly detailed work; work on multiple, concurrent tasks under intensive deadlines and with frequent interruptions; and interact with District/college managers, faculty, staff, the public and others encountered in the course of work.

The work environment characteristics described here are representative of those an employee encounters while performing the essential duties of this assignment. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Employees work under typical office conditions subject to frequent public contact and interruption and intermittent exposure to individuals acting in a disagreeable fashion, and the noise level is usually quiet. The employee may be required to travel to locations other than assigned worksite and to adjust to work schedule changes. This is an academic management position exempt from overtime provisions of the Fair Labor Standards Act.

Additional Information about the Position:

State Center Community College District (SCCCD) provides students with a rich and dynamic learning experience that embraces differences emphasizing collaboration and engaging students in and out of the classroom, encouraging them to realize their goals, and to become global citizens and socially responsible leaders. When you join our team at SCCCD, you can expect to be part of an inclusive, innovative and equity-focused community that approaches higher education as a matter of social justice that requires broad collaboration among faculty, classified staff, administration, students and community partners.


About the College
As the very first community college in California, Fresno City College has a proud history of leadership in education and preparing generations of students for their future. Fresno City College is nestled near the lively Tower District and minutes from downtown Fresno, brick buildings and towering trees tell the long story of this historic institution. It is committed to academic excellence and diversity, equity and inclusion among its faculty, classified professionals, and students. The college takes responsibility for equitable outcomes and successful pathways for all students.

As California’s first community college, Fresno City College provides access to equity- centered, quality, innovative educational programs and support services. Committed to a culture of anti-racism, we create dynamic communities of respect and inquiry which encourage student success and lifelong learning while fostering the sustainable economic, social, and cultural development of our students and region.

Fresno City College aspires to build upon our equity-centered mission and further our commitment to normalize a culture of racial equity and anti-racism. As a community of educators and learners, we will use our individual and collective positions of influence, power, and privilege to foster a community of belonging, affirmation, and validation. We will courageously join as faculty, staff, and students in upholding our core values to transform lives in the Central Valley and beyond.

Equity-Mindedness: We call attention to patterns of inequity in student outcomes and take personal and institutional responsibility for the success of our students. We critically reassess our own practices, are race-conscious, and aware of the social and historical context of exclusionary practices in American Higher Education.

Social Justice: We are focused on removing institutional barriers, taking responsibility for and mitigating systemic barriers. We are invested in validating our students’ lived experiences through examining qualitative and quantitative data which enhances our understanding of intersectionality. This builds a foundation of data-driven solutions and responses to systemic issues.

Sustainable Social and Economic Mobility: We commit to breaking extractive, exploitative, and racist systems and practices. Servimos y empoderamos (we serve and empower) marginalized and racially-minoritized individuals, communities, and histories. With invested community partners, we build programs which foster trans- generational economic growth and prosperity.

FCC Institutional Research Site

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Close Date:


Closing Time:

11:59 PM

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State Center Community College District (SCCCD) was formed in 1964 when it assumed control of Fresno City College and Reedley College. SCCCD serves approximately one million people and 18 unified and high school districts in more than 5,500 square miles of urban and rural territory, including most of Fresno and Madera counties and portions of Kings and Tulare counties. SCCCD is governed by a seven-member board of trustees who represent seven trustee areas. Total district enrollment for the fall semester 2012 is over 34,000 students. SCCCD is a merit system district with over 2,300 faculty and classified staff represented by the California School Employees Association (CSEA) and the American Federation of Teachers (AFT). The total operating budget for SCCCD in 2012-13 is $168 million. 

Fresno City College, established in 1910, enrolls in excess of 22,000 students and offers more than 100 associate of arts and science degree programs and 60 certificate of achievement programs in vocational/occupational areas. Reedley College, established in 1926, is located in Reedley (approximately 25 miles southeast of Fresno) and enrolls approximately 6,200 students in a variety of courses and degree programs in occupational education and the arts and sciences. SCCCD operates three educational centers with a combined enrollment of approximately 8,300 students. The Willow International, Madera and Oakhurst centers offer programs in general education for transfer and two-year degrees. In addition, the district offers occupational and technical training at its Career and Technology Center and the Training Institute.

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