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Associate Director, Faculty & Program Affairs

Rochester Institute of Technology

Job Details

Associate Director, Faculty & Program Affairs
RIT Certified

Detailed Job Description
The Associate Director of Faculty and Program Affairs oversees all RIT Certified faculty affairs, including recruitment, appointment, onboarding and training, technology setup, payroll and other HR tasks, and ensures compliance with RIT Certified policies and procedures. This position serves as the liaison to faculty for any academic or business concerns. They also manage data and reporting on staffing needs and faculty job performance.

The Associate Director of Faculty and Program Affairs directs the operation and delivery of the RIT Certified academic portfolio. Collaborating with cross-functional teams across the organization, and with external partners, this position manages program affairs to ensure operational continuity and efficiency. This includes determining the RIT Certified course schedule across all platforms and modalities, including assignment of students to sections, faculty appointment, space and resource allocation, number, timing, and sequence of course sections, and course start and end dates; publicizing the course schedule; and modifying the schedule in response to complex and dynamic academic and business needs. This role also manages the setup of internal offerings and coordinates their timely and efficient launch and delivery. They play an important role in operations strategy by identifying opportunities for improvement in course delivery and portfolio management.


Oversee all RIT Certified faculty affairs, including:
  • Recruitment, which entails publicizing vacancies, evaluating candidates, and making hiring and compensation recommendations to the Academic Director
  • Appointment
  • Onboarding
  • Payroll and HR, which entails coordinating faculty payroll with the financial analyst in response to events such as schedule changes or retraction of an appointment due to low enrollment, and keeping faculty informed of all events affecting their work
  • Serving as the liaison to faculty for any academic or business concerns. This includes clarifying RIT Certified academic or business policies and resolving or escalating issues as they arise. Issues may include those pertaining to technology or supplies, assisting faculty in resolving student concerns, ensuring the proper function and accessibility of learning materials, and resolving faculty scheduling conflicts. The liaison function also includes facilitating interaction between program developers, instructors, and various teams to launch new offerings.

Work independently to direct operations of the RIT Certified academic portfolio.
  • Allocate space, learning materials, and technology to students and faculty
  • Monitor new course progress and launch
  • Maintain partner relationships and run schedules for external delivery platforms including edX
  • Provide assistance, information, and direction to instructors/facilitators, staff, and university partners throughout the delivery process
  • Monitor learner enrollment in collaboration with the Registration and Billing team
  • Monitor learner experience and instructional quality while offerings run
  • Monitor RIT Certified website course information to ensure accuracy and consistency

Determine and report the RIT Certified course schedule.
  • Determine faculty availability
  • Determine course start and end dates
  • Determine the number, timing, and sequence of course sections in collaboration with Registration and Billing team
  • Develop and implement policies, rules, and processes related to maintaining program run schedules
  • Report the schedule to the Academic Director for review and modification

Manage, analyze, and report data pertaining to portfolio performance, instructional quality, and academic staffing.
  • Design and export reports from data residing in Certified's CRM, LMS, and data warehouse
  • Run pre-existing custom reports
  • Perform descriptive analysis on data and generate custom reports to identify trends in portfolio performance and instructional quality
  • Input and analyze data on instructional quality and identify trends to inform staff development

Determine and manage the organizational response to unanticipated events related to course delivery.
Live our values, embrace diverse perspectives, and nurture the RIT community to remain a great place to work for all.
Work independently to direct operations of the RIT Certified academic portfolio.

Department/College Description
RIT Certified, a division of Rochester Institute of Technology, is professional education reimagined for maximum impact. Student engagement and employer demand are at the center of all we do. RIT Certified coursework jumpstarts economic mobility, accelerates the careers of working professionals, and empowers C-suite leaders to drive their organizations forward. Our ongoing conversation with employer partners ensures that our students are showcasing their skills with portfolios and credentials that speak the language of industry. And it means they’re ready to respond to emerging trends in their fields. At RIT Certified, we are committed to continuously improving the practice of bringing talent and business together. Our mission is to promote job and economic mobility and sustainability for individuals from all sectors of the workforce across the globe.

Minimum Qualifications
  • 3 years of administrative and/or program management experience, including previous demonstrated success in an education role, with experience in learning delivery and facilitation.
  • Previous experience with student support systems and development of talent pools.
  • Detail orientation
  • Ability to communicate effectively in a hybrid work environment
  • Flexibility and willingness to assume new tasks and special projects
  • Demonstrated ability to interact positively with a diverse population
  • Strong written and verbal communication skills
  • Strong interpersonal skills that contribute to outstanding customer service
  • Ability to manage multiple competing timelines and directives
  • Ability to work collaboratively, with demonstrated experience managing complex processes and systems
  • Technical proficiency in Microsoft Office Suite, Google Suite, Zoom, D2L, and Modern Campus

Professional Area:
Employment Category: Fulltime
Staff Job Function: Wage Band: 118A

How to Apply
In order to be considered for this position, you must apply for it at: Click the link for search openings and in the keyword search field, enter the title of the position or the BR number.

The direct link to this posting can be found here:

Additional Details

Rochester Institute of Technology, the 10th largest private university in the U.S., is among the world’s leading technological universities. Its 18,000 undergraduate and graduate students from all 50 states and more than 100 countries are enrolled in over 200 academic programs, including 7 interdisciplinary Ph.D. programs. A pioneer in experiential education, RIT was the first to offer undergraduate degree programs in biotechnology, information technology, software engineering, and microelectronic engineering. As home to the National Technical Institute for the Deaf, the university offers unparalleled academic opportunities and services for the deaf and hard-of-hearing. Founded in 1829, RIT has 115,000 alumni throughout the United States and around the world. RIT has been named by the Chronicle of Higher Education as one of the “Great Colleges to Work For.” RIT is a National Science Foundation ADVANCE Institutional Transformation site, and is responsive to the needs of dual-career couples through the Upstate NY Higher Education Recruitment Consortium. For more information, visit and

As a member of the RIT community employees receive a well-balanced benefits package that offers a variety of choices and access to additional employment advantages. These benefits, combined with an employee’s pay, provide a total compensation package that can be tailored to meet your needs. More on RIT’s Benefits, Health & Wellness program can be found at:

RIT does not discriminate. RIT is an equal opportunity employer that promotes and values diversity, pluralism, and inclusion. For more information or inquiries, please visit RIT/TitleIX or the U.S. Department of Education at ED.Gov

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Founded in 1829, Rochester Institute of Technology is an internationally recognized leader in professional and career-oriented education. RIT is a coeducational, privately endowed Institute, enrolling more than 15,000 undergrad and graduate students in eight colleges. RIT's modern 1,300-acre campus is located in Rochester, New York, the third largest city in the state. The campus consists of 238 buildings total (5.1 million sq. ft.). Approximately 100,000 Alumni from all 50 states and more than 100 nations. Its eight colleges include Applied Science and Technology, Business, Computing and Information Sciences, Engineering, Imaging Arts and Sciences, Liberal Arts, Science, and the primarily federally funded National Technical Institute for the Deaf.


The Rochester Institute of Technology’s mission is to provide technology-based educational programs for personal and professional development. We rigorously pursue new and emerging career areas. We develop and deliver curricula and advance scholarship relevant to emerging technologies and social conditions. Our community is committed to diversity and student centeredness and is distinguished by our creative, innovative and collaborative spirit. Internal and external partne


rships expand our students' experiential learning. RIT is committed

to mutually enriching relationships with alumni, government, business and the world community. Teaching, learning, scholarship, leadership development, and student success are our central enterprises.

RIT has been a pioneer in career-oriented education and a leader in cooperative education since 1912. RIT has one of the oldest and largest co-op programs in the world, with more than 1,300 employers and 2,500 students participating. Many co-op employers hire co-op students upon graduation.

Jobs at RIT- External candidates applying for faculty and staff positions need to apply for positions online at: Additional information related to faculty employment can be found at the Office of Faculty Recruitment.rochester_institute_of_technology1.jpg

Located on Lake Ontario, Rochester, NY is the 79th largest city in the United States with just more than one million people in the region - making it the third largest metropolitan area in New York. Rochester is the largest city in Monroe County, but the Greater Rochester region includes five additional counties: Genesee, Livingston, Ontario, Orleans and Wayne. Rochester is a four-season community. Its people and places live up to their top rankings for friendliness, family fun and memorable travel companion getaways. Rochester is a mid-size city that maintains a small town feeling. It is easy to get around by car or public transportation - all the city buses have bike racks.

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