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Director for Student Accounts

Employer
Aurora University
Location
Aurora, IL

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Administrative Jobs
Institutional & Business Affairs, Business & Financial Management, Registrar & Student Accounts
Employment Type
Full Time
Institution Type
Four-Year Institution
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Job Details

Aurora University seeks talented staff and administrators who are passionate about supporting an inclusive community dedicated to the transformative power of learning.

Position Purpose: The Director for Student Accounts supports learning through oversight of the operations, administration, staffing, and development of the Office of Student Accounts, which includes accurate and timely billing of all student charges, the accurate collection and posting of all student payments, and for the collection of outstanding accounts receivable for current and formerly registered students. This position directly supervises three positions.

Core Competencies:

  • Represents Aurora University in the most positive manner with prospective, former and current students, clients, suppliers, and the community we serve. Interacts effectively with a diverse group of faculty, staff, students and other customers of our service, learns and uses operating practices of the department and Aurora University.
  • Upholds the Mission Statement: Aurora University is an inclusive community dedicated to the transformative power of learning. As a teaching-centered institution, we encourage undergraduate and graduate students to discover what it takes to build meaningful and examined lives. We empower our students to achieve lasting personal and professional success.
  • Handles all information with tact and discretion and recognizes the confidential nature of university business.
  • Supports learning through performance of essential job functions and performing other duties and functions as necessary or as assigned.

    • Essential Job Functions:

  • Serves as the senior accounts receivable customer service contact for students, parents, and third parties for all billing, payment, and collections matters. The successful candidate must provide a high level of service and responsiveness, build and maintain effective working relationships with colleagues across a variety of divisions and departments to ensure student and institutional needs are balanced, and should be a skilled communicator and problem solver who can resolve sensitive issues in ways that reflects the values of the university.
  • The Director for Student Accounts supports the university's efforts to improve student retention and student financial well-being.
  • Establishes, implements, maintains, and monitors rules, policies, procedures, and internal controls for all invoicing and collection functions while maintaining accurate and complete accounting records.
  • Ensures proper billing for tuition and fees consistent with rates approved by the university Board of Trustees and in coordination with the offices of Financial Aid, Registrar, Advising, and other key university constituents.
  • Oversees the timely collection of all outstanding balances.
  • Directs the operations and maintenance of accounts receivable information systems to include the university billing and payments website as well as merchant processing relationships.
  • Assures compliance with applicable federal and state regulations.
  • Provides timely and accurate accounting reports on all receivables as requested by the business and/or finance offices as well as for the annual external audit.
  • Maintains strict cash handling internal controls.
  • Resolves billing and/or collection discrepancies in a timely and professional manner.
  • Serves on various university committees to keep various constituencies informed and to support overall student success.
  • Communicates clearly and frequently with students and the university at large regarding the status of outstanding balances and collection activities.
  • Builds and supervises a team in support of the above functions.

    • Essential Job Requirements:

    Education:

    • Bachelor's degree is required (concentration in accounting or finance is preferred).

    Experience:

    • 5-7 years of relevant experience including accounts receivable administration and financial reconciliation.

    Skills:

    • Experience with Microsoft Office products and strong Excel skills are required.
    • Strong analytical and critical thinking skills to resolve financial discrepancies and provide meaningful data to assist university administration.
    • Knowledge of Ellucian Colleague and Informer software are desired. Experience with Touchnet, Cashnet, or other web-based payment providers are a plus.
    • Ability to manage highly sensitive and confidential information.
    • Strong interpersonal skills and ability to de-escalate conversations regarding payments due, as needed.
    • Ability to prioritize competing projects and deadlines while remaining organized.
    • Ability to collaborate with many different departments in support of student success.
    • Excellent verbal and written communication skills.

    Physical Requirements:

    • Ability to move about campus and spend long periods at a computer station.

    Benefit-eligible positions offer excellent benefits including health, dental, life, vision, long term disability, a 403(b) retirement plan through TIAA, and tuition remission.

    To apply, please send resume, cover letter, and contact information for three references including name, telephone, and email address.

    If you were referred by a current employee of Aurora University please include the name of the employee in your submission.

    Aurora University
    Human Resources
    347 South Gladstone Ave
    Aurora, IL 60506
    jobs@aurora.edu - email

    Aurora University is an Equal Opportunity Employer.

    Organization

    Working at Aurora University

    Aurora University (AU) is an inclusive community dedicated to the transformative power of learning. It is committed to helping students discover what matters and build their life around it.

    Academics

    AU is a private, nonprofit, independent university accredited by the Higher Learning Commission. It offers more than 45 undergraduate majors — such as nursing, social work, business administration, criminal justice and psychology — and a wide variety of master’s and doctoral degrees that include social work and business administration. Degree programs are grounded in real-world experiences and are led by experienced, dedicated faculty members, nearly 140 of whom are full-time. The student/faculty ratio is 18:1.

    Almost 6,000 undergraduate and graduate students take classes on two main campuses — Aurora University in Aurora, Illinois, and George Williams College in Williams Bay, Wisconsin — as well as the nearby Orchard Center in Aurora and the Woodstock Center in Woodstock, Illinois. Online classes are also available. The Aurora University campus is located 40 miles west of Chicago.

    Athletics

    AU has 24 NCAA Division III teams competing in the Northern Athletics Collegiate Conference, Midwest Lacrosse Conference, Midwest Women's Lacrosse Conference and Northern Collegiate Hockey Association. About 700 student-athletes compete in sports. AU has a rich history and tradition of success across the spectrum of sport offerings. From conference championships to NCAA Championship appearances to academic awards and community service, student-athletes and staff continue to bring excitement and a sense of pride to Aurora University and all of the Spartan fans across the country. At AU, we firmly believe that intercollegiate athletics should promote the character development of participants, enhance the integrity of higher education, and promote civility in society. Toward these ends, we strive to adhere to fundamental values such as respect, civility, honesty and responsibility. Student-athletes and staff are always expected to operate with the principles of sportsmanship and ethical conduct in mind.

    A Brief History of Aurora University

    Founded in 1893 in Mendota, Illinois, as Mendota Seminary, the institution soon changed its name to Mendota College. By 1911, it had outgrown its facilities and the following year changed its name to Aurora College and moved to Aurora, where its students could take advantage of a thriving business environment and easy access to Chicago. In 1985, Aurora College changed its name to Aurora University to better reflect the magnitude of its academic offerings. Seven years later, Aurora University and George Williams College traditions blended when the two institutions entered into an affiliation agreement that paved the way for a merger eight years later. In 2010, the Woodstock Center opened to meet the needs of students in McHenry County and surrounding communities.

    Company info
    Telephone
    630-892-6431
    Location
    347 S. Gladstone Ave.
     Aurora
    Illinois
    60506-4892
    US
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