Skip to main content

This job has expired

Patient Access Specialist II-Medical Call Center

Employer
Johns Hopkins University
Location
Baltimore

View more

Employment Type
Full Time
Institution Type
Four-Year Institution


Patient Access Specialist II-Medical Call Center

Requisition #: 617210
Location: Johns Hopkins Health System, Baltimore, MD 21201
Category: Clerical and Administrative Support
Work Shift: Day Shift
Work Week: Full Time
Weekend Work Required: No
Date Posted: Feb. 5, 2023

Join an amazing global healthcare organization!

Excellent compensation package and awesome benefits, including dependent tuition reimbursement!

Location: 3910 Keswick Rd.; Baltimore, MD 21211

Initial job training must be completed on site. A work from home option may be offered after successful completion of the training.

Day Shift: 8:00am - 4:30pm Monday-Friday. No weekends!

The Johns Hopkins Medical Call Center (Patient Access Services) is seeking caring customer service-orientated problem-solvers who can think on their feet. Help patients receive world-class care at Maryland's premier medical institution by:

  • Managing inbound/outbound correspondence (calls, emails, faxes, etc.) between physicians and patients requesting services within Johns Hopkins
  • Creating connections with patients while working with an exceptional, multi-disciplinary team
  • Coordinating intricate appointment scheduling and/or procedures by entering all relevant patient information in appropriate department scheduling system(s)
  • Providing exceptional customer service on every call
  • Promoting teamwork and contact center success. We are responsible for satisfying the customer and maintaining the image of Johns Hopkins Medicine


Education:

High school diploma or GED required. Some college preferred.

Work Experience:

Requires a minimum of two years of experience in medical office, hospital, medical call center or similar customer service environment

Knowledge/Skills:

Requires proficient typing skills, ability to talk and type simultaneously. Require excellent verbal and written communication, professional telephone manner, interviewing and interpersonal skills to interact with patients, families, members of the health care team and external agencies. Requires ability to work with diverse people and deal effectively with angry and/or upset customers.

Requires a working knowledge of the following: medical and insurance terminology, hospital and provider referral protocols, medical insurance plans, billing, regulations, and managed care plans. Microsoft Word, Microsoft Excel and other application experience also required. Must be proficient on multi-line phone or ACD or similar system, copier, fax machine, information applications (scheduling, registration, referral management, etc.) and any other technology applications required for the position (electronic insurance verification, email, etc.).

Johns Hopkins Health System and its affiliates are an Equal Opportunity / Affirmative Action employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and expression, age, national origin, mental or physical disability, genetic information, veteran status, or any other status protected by federal, state, or local law.

Johns Hopkins Health System and its affiliates are drug-free workplace employers.

To apply, visit https://jobs.hopkinsmedicine.org/job/patient-access-specialist-ii-medical-call-center-clerical-and-administrative-support-johns-hopkins-health-syst-617210-93160/








Copyright ©2022 Jobelephant.com Inc. All rights reserved.

Posted by the FREE value-added recruitment advertising agency jeid-514d2433b0feb04f85d5a456385a8352

Get job alerts

Create a job alert and receive personalized job recommendations straight to your inbox.

Create alert