Job Title: Outreach Program Coordinator

Department: Partnerships and Programs

Location: Columbus Campus

Employment Type: Staff

Employment Status: Externally Funded

Bargaining Unit: Non-Bargaining Unit

FLSA Status: Exempt

Compensation Type: Annual

Compensation Range: 51,673.00 - 51,673.00

Schedule: Hybrid: Monday - Friday: 8 am -5 pm. Evenings and Weekends as needed 

Additional Information: * This is a temporary grant-funded position that has an anticipated start date of April 17, 2023.** Please include a cover letter and resume with your application submittal.

Job Description: 

POSITIONSUMMARY 
The Outreach Project Coordinator, Earn and Learn programs in the Partnerships& Programs Department provides proactive support and direct engagement withprospective students and applicants of earn and learn program models. This roleis responsible for coordinating and staffing targeted recruitment and outreachinitiatives through various modalities. The incumbent must exhibit strongorganizational skills, a comfort level with being a self-starter, an outcomesorientation, and the ability to multitask across program areas and audiences.

ESSENTIALFUNCTIONS OF THE JOB

EventCoordination and Staffing
Identifies,plans, schedules, and implements outreach activities appropriate to studentneeds. Events will be conducted across various modalities, including virtualand in-person information sessions, classroom presentations, job fairs,employer site visits, summer enrichment programs, and large-scale program andcollege events. This role will be a point of contact for the office's Marketing& Communications, Event Planning, and Admissions.

OutreachCoordination
Coordinates outreach to target populations, including high school students, currentColumbus State students, adult learners, incumbent workers, communityorganizations, and K-12 administrators and faculty. Provides information onprograms of study and next steps for enrollment, including admission criteria,documents needed, financial aid, new student orientation, placement testing,advising, and registration.

Develops andclarifies educational goals by conducting interviews and analyzing studentneeds. Explains educational program options and assists students withdeveloping a plan for degree and goal completion. Coordinates multi-scaleevents in collaboration with partners and stakeholders, both internal andexternal.

PerspectiveStudent Case Management
Providestimely, high-quality, and proactive outreach to educate students, inquiries,and applicants. Utilizes comprehensive case management and communicationstrategy leveraging email, text, phone, and in-person meetings to promoteconversion and enrollment of student leads. Maintains appropriate files and documentsand tracks data regarding prospective students throughout the enrollmentprocess.

Activelymanages the enrollment progress of interested students and keeps accuraterecords of all inbound and outbound communications using customer-relationshipmanagement (CRM) tools. Proactively responds to enrollment trends to ensurethat enrollment goals are met.  Monitorapplicant progression via the College’s admissions management platform.

Diversity,Equity, & Inclusion
Helps to ensure the College meets its responsibilities in identifying areas ofopportunity and systemic concerns while reporting complaints allegingdiscrimination.

Creates awelcoming, inclusive, equitable, and productive work and learning environmentwhere all students, faculty members, and college employees feel valued and areable to contribute to their full potential, regardless of their differences. Ensuresthat earn and learn activities are accessible and inclusive and are aimed atcreating a diverse and equitable learning experience. Fosters and maintains asafe environment of respect and inclusion for faculty, staff, students, and communitymembers.

OTHER DUTIES& RESPONSIBILITIES
Attend all department meetings and required training and other duties asassigned.

CORECOMPETENCIES 
Professionalism, Quality Focus, Managing Work, Communication, Continuous Improvement, Outcome/Goal-Oriented, Adaptability, Execution, Customer/Employee/Student Focus, Positive Approach, Collaboration, Planning &Organizing, Multi-tasking, and Work Standards

KNOWLEDGE,SKILLS, AND ABILITIES

Knowledgeof: Microsoft Office; requisite or willing to gain computer skills neededfor data capture or other student support systems; internet research; admissionsand enrollment management objectives and strategies; event planning; studentinformation system functions and queries; online communication andrecord-keeping.

Skill in: Program design and execution; presentation skills; incorporating criticalthinking; problem-solving; maintaining documentation and records; maintaininggood public relations; customer service; effective communication; programmarketing; and partner building.  Effectivetime management.

Ability to: Develop and maintain effective working relationships with associates,supervisors, job contacts, and the general public; utilize customerrelationship manager (CRM) with a high degree of competency; create advancedpivot charts and attractive reports in Excel or other visualization software;utilize screen capture and video conferencing technology to conduct remoteadvising for students; answer routine inquiries; maintain confidential andsensitive information; maintain accurate and complete work records; speakeffectively to large groups; be sensitive to the needs and concerns of adiverse student population, socio-economic, cultural and ethnic backgrounds andstudents with disabilities; ability to create partnerships across diverseorganizations, work independently without ongoing direct supervision; meetdeadlines; maintain confidential and sensitive information, including FERPA.

PHYSICALREQUIREMENTS 
Reasonable accommodations may be made to enable individuals with disabilitiesto perform the essential job functions described in this positiondescription.  While performing the dutiesof this job, the employee regularly exhibits digital dexterity when entering datainto a computer. The employee frequently sits, stands, and walks for periods oftime. The Employee converses verbally or manually with others in person, bytelephone, and in conducting presentations. Vision demands include close, relatively detailed vision when focusingon a computer screen.  The employeeoccasionally lifts up to 10 pounds. Ability to transport, drive or navigate toemployer locations, partner organizations, or school locations for meetings orevents.

MINIMUMQUALIFICATIONS 
An Associate degree is required. Must have one (1) year of experience in marketing programs oractivities and experience working collaboratively with diverse audiences or organizations.. 

State MotorVehicle Operator's License or demonstrable ability to gain access to the worksite.