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Accessibility Services Assistant

Employer
University of Toronto
Location
Toronto, ON

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Job Details

Accessibility Services Assistant

Date Posted: 02/03/2023
Req ID: 29580
Faculty/Division: UofT Mississauga
Department: UTM: Accessibility Services
Campus: University of Toronto Mississauga (UTM)
Position Number: 00033616

Description:

About us:

The university’s second largest division, U of T Mississauga has 17 academic departments and offers 156 programs in 92 areas of study. Home to approximately 15,000 students and over 1,000 faculty and staff, the campus houses the Mississauga Academy of Medicine, Centre for Medicinal Chemistry and Institute for Management and Innovation. With its distinctive interdisciplinary programs such as forensic sciences and biomedical communications, U of T Mississauga offers a broad array of continuing education programs and professional masters programs. Established in 1967, the campus features award-winning architecture, robust community partnerships and a dynamic student environment set amongst 225 acres along the Credit River in Mississauga.

Your opportunity:

Accessibility Services provides academic accommodations and services for students with disabilities and promotes a fully integrated university experience by ensuring that students have the opportunity to access and participate in all areas of student life. In partnership with a variety of Student Affairs and Academic departments, Accessibility Services provides comprehensive programming throughout each student’s university career to foster greater resiliency and promote the development of knowledge and skills that are transferrable to their future goals.

Reporting to the Assistant Director, the Accessibility Services Assistant provides administrative support services to students and Accessibility staff. This position requires interaction with the public, greeting and providing information to students, staff, faculty and visitors, answering both internal and external inquires including phone, email and in-person communications, directing students, staff and faculty accordingly, updating student records, scheduling and confirming student appointments and maintaining accurate details for student appointments. This position maintains and reports student registration data, accesses, enters and manages data on the Clockwork Scheduling System in order to retrieve student information and book appointments. This position assists students with the intake registration process and may also assist with the coordination of term test/exam scheduling and recruiting of volunteers.

Your responsibilities will include:

  • Responding to enquiries within the defined scope of the role and redirecting as appropriate
  • Scheduling appointments
  • Booking rooms and arranging appropriate accommodations
  • Handling sensitive and/or confidential information
  • Coordinating meeting schedules, agendas, materials, action and follow-up items

Essential Qualifications:

  • College Diploma (2 years) or acceptable combination of equivalent experience.
  • At least two (2) years experience in a responsible administrative support role, preferably in a post-secondary environment; experience working directly with persons with disabilities required; a solid understanding of disability issues required.
  • Must have strong computer skills and experience with various software programs including Microsoft Word, Excel and Outlook plus an aptitude for learning new computer applications.
  • High degree of accuracy and attention to detail required.
  • Familiarity with scanning and must have experience working with databases, e-mail, and internet browsers.
  • Highly developed organizational and time management skills and excellent communication, interpersonal skills, and problem-solving skills.
  • Must have strong written and verbal communication skills.
  • Ability to respond calmly and professionally to students who may be experiencing emotional distress.
  • Strong customer service orientation and ability to interact with people in a tactful, polite, confidential, professional and diplomatic way
  • Ability to respond calmly and efficiently in crisis situations.
  • Ability to interact with people in a tactful, polite, professional and diplomatic manner.
  • Ability to exercise judgment, set priorities and handle a variety of tasks simultaneously.
  • Ability to exercise judgment when disseminating sensitive information.
  • Ability to work both independently and as part of an interdisciplinary team.
  • Must have a commitment to the principles of empowerment, integration and inclusion; demonstrate an understanding of disability related issues.


Assets (Nonessential):

  • Familiarity with assistive technology for persons with disabilities an asset.


To be successful in this role you will be:

  • Adaptable
  • Articulate
  • Efficient
  • Multi-tasker
  • Organized
  • Problem solver
  • Team player

Closing Date: 02/14/2023, 11:59PM ET
Employee Group: USW
Appointment Type: Budget - Continuing
Schedule: Full-Time
Pay Scale Group & Hiring Zone:
USW Pay Band 07 -- $53,222 with an annual step progression to a maximum of $68,063. Pay scale and job class assignment is subject to determination pursuant to the Job Evaluation/Pay Equity Maintenance Protocol.
Job Category: Administrative / Managerial

Lived Experience Statement
Candidates who are members of Indigenous, Black, racialized and 2SLGBTQ+ communities, persons with disabilities, and other equity deserving groups are encouraged to apply, and their lived experience shall be taken into consideration as applicable to the posted position.


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All qualified candidates are encouraged to apply; however, Canadians and permanent residents will be given priority.

Diversity Statement

The University of Toronto embraces Diversity and is building a culture of belonging that increases our capacity to effectively address and serve the interests of our global community. We strongly encourage applications from Indigenous Peoples, Black and racialized persons, women, persons with disabilities, and people of diverse sexual and gender identities. We value applicants who have demonstrated a commitment to equity, diversity and inclusion and recognize that diverse perspectives, experiences, and expertise are essential to strengthening our academic mission.

As part of your application, you will be asked to complete a brief Diversity Survey. This survey is voluntary. Any information directly related to you is confidential and cannot be accessed by search committees or human resources staff. Results will be aggregated for institutional planning purposes. For more information, please see http://uoft.me/UP.

Accessibility Statement

The University strives to be an equitable and inclusive community, and proactively seeks to increase diversity among its community members. Our values regarding equity and diversity are linked with our unwavering commitment to excellence in the pursuit of our academic mission.

The University is committed to the principles of the Accessibility for Ontarians with Disabilities Act (AODA). As such, we strive to make our recruitment, assessment and selection processes as accessible as possible and provide accommodations as required for applicants with disabilities.

If you require any accommodations at any point during the application and hiring process, please contact uoft.careers@utoronto.ca.


Job Segment: Administrative Assistant, Testing, Equity, Administrative, Technology, Finance

Organization

Established in 1827, the University of Toronto is Canada's largest university, recognized as a global leader in research and teaching. U of T's distinguished faculty, institutional record of groundbreaking scholarship and wealth of innovative academic opportunities continually attract outstanding students and academics from around the world.

U of T is committed to providing a learning experience that benefits from both a scale almost unparalleled in North America and from the close-knit learning communities made possible through its college system and academic divisions. Located in and around Toronto, one of the world's most diverse regions, U of T's vibrant academic life is defined by a unique degree of cultural diversity in its learning community.The University is sustained environmentally by three green campuses, where renowned heritage buildings stand beside award-winning innovations in architectural design.

 

U of T is one of Canada’s Top 100 Employers.
U of T is one of Canada's Best Diversity Employers.

 

Are you looking for a challenging, meaningful career in a supportive and diverse environment?

Work where the world comes to think.

Work where the world comes to discover.

Work where the world comes to learn.

 

Opportunities exist for people from a wide range of backgrounds, ranging from recent graduates to experienced senior professionals.

We offer challenging work within an open environment that celebrates diversity in all its forms. Our focus is on creating a positive work environment that attracts and retains excellent employees through a combination of competitive compensation, favourable working conditions, opportunities for career growth and development and a unique organizational culture.

Employees have access to:

  • Excellent health and dental benefits;
  • On-site support for training and career development;
  • Flexible work arrangements;
  • Childcare subsidy;
  • Tuition waivers;
  • Scholarships and/or tuition waivers for dependants;
  • Generous paid time off;
  • Support on equity and diversity issues;
  • On-site child care;
  • University Pension Plan;
  • Subsidized athletic facility membership;
  • World-renowned libraries;
  • Confidential counselling services;
  • Parking and TTC Metropasses;
  • Employee and Family Assistance Plan;
  • Continued health benefits for pensioners.

 

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