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Project Support Program Manager

Job Details

Vacancy Open to:

All Candidates

Employment Type:

Permanent - Full-time

Hours per week:


Months per year:


Position Number:


NC Salary Grade Equivalency:


Classification Title:

University Program Specialist - Journey

Working Title:

Project Support Program Manager

Salary Range:

$51,986 - $58,000

Anticipate Hiring Range:

$51,986 - $58,000

FLSA Status:

Non Exempt


Business Affairs


Facilities Management (Adm)

Work Unit:

FM Maintenance Operations

Work Schedule:

7:30 am – 4:00 am; Monday – Friday with occasional after-hours and weekends required, as necessary.

Mandatory Position

This position is designated as ‘mandatory’ and, when contacted to report to work, its incumbent is expected to reach the campus as expeditiously as possible using normal precautions as dictated by the adverse weather conditions.

Primary Purpose of Position:

This position develops and manages procedures for Maintenance Operations (MO) technician support of PDC and Engineering projects.

Minimum Education/Experience:

Required Minimum Qualifications:

Bachelor’s degree and one year of experience related to the area of assignment; or equivalent combination of training and experience. All degrees must be received from appropriately accredited institutions.

University Preferred Qualifications:

Graduation from a four-year college or university and at least three years of program associate experience; or an equivalent combination of training and experience.

Essential Job Duties:

  1. Manages the construction project support program for the Maintenance Operations unit.
  2. Identifies important building renovation projects and recommends maintenance tradesmen to perform construction inspections.
  3. Reports on the effectiveness and efficiency of inspections by reviewing project inspection reports, work orders, and interviewing project managers and technicians.
  4. Collects and manages lists of projects to eliminate high risk equipment and systems in campus facilities and infrastructure.
  5. Advises maintenance supervisors and managers on project management processes at UNC Charlotte.
  6. Prepares and manages estimations and coordinates facilities maintenance projects with customers and shops including mechanical, plumbing, electrical, interior finishes, fire protection systems, etc.
  7. Develops procedures for maintenance support for continuous facility commissioning processes, writes SOPs, and trains techs.
  8. Helps coordinate the use of BIM and GIS for facilities maintenance purposes.
  9. Ensures reliability, condition monitoring, and continuous commissioning are addressed in all new projects.
  10. Uses Microsoft Excel to analyze work orders from Archibus to identify trends and outliers then develops plans to resolve issues.
  11. Coordinates high quality training on installed equipment after each construction project to ensure the sequence of operations is learned by maintenance technicians.
  12. Negotiates with construction teams to obtain Systems Manuals at the turnover of each construction project.

Other Work Responsibilities:

  1. Prepares presentations to portray key issues and information and obtain consensus or decisions for action.
  2. Assists with warranty info transfer from new projects.
  3. Assists with new equipment data entry into Archibus.
  4. Coordinates the use of maintenance drones to inspect projects.
  5. Trains and arranges training for supervisors and techs on the estimations process and the use of RSMeans and other tools.
  6. Develops a construction management and inspection knowledge library for all trades.
  7. Trains techs and supervisors on the use of project management software.
  8. Uses Archibus to track and analyze project participation and new work/alterations
  9. Provides training on BIM and GIS processes where it is related to maintenance operations.
  10. Other duties as assigned.

Departmental Preferred Experience, Skills, Training/Education:

  1. Two-year degree in construction project management and 10 years experience in facilities maintenance or construction management; or equivalent education and experience.
  2. Proficient in the use of a maintenance management system like Archibus, Maximo, etc.
  3. Proficient with project management software such as Procore, e-builder, etc.
  4. Experience with inspecting building construction projects.
  5. Experience preparing project estimations for multiple trades.
  6. Familiarity and basic user of BIM and GIS.
  7. Familiarity with building commissioning processes.
  8. Familiarity with reliability-centered maintenance processes and condition monitoring techniques such as vibration, ultrasonic or thermographic analysis.
  9. Demonstrated ability to develop SOPs and provide technical training.

Necessary Licenses or Certifications:

Positions may be required to possess and maintain required certification, licensure, educational level, and/or experience criteria as applicable to the tasks being performed and follow applicable building codes.

Work Location:

FM -Maintenance Operations

Posting date:


Closing date:


Proposed Hire Date:


Special Notes to Applicants:

UNC Charlotte Benefits Information:

The finalist will be subject to a Criminal Background Check.

Please upload reference information including names, position titles and company/institutions, phone numbers, and email addresses of at least two current/previous supervisors.

* The Search Committee will not contact references without first verifying permission with the finalist.

Please ensure your full range of knowledge, skills, abilities, experience, and education are listed on your application.

* Do not write ‘see resume’ on your application when completing the job duties section.

If you answer the questions at the end of the application, please ensure your application reflects the knowledge, skills, abilities, and experiences to support your answers (see job duties section of previous employment).

* Failure to answer the questions at the end of the application will not preclude your application from being considered but may result in your application not receiving full consideration of your knowledge, skills, and abilities.

Please submit a resume and cover letter with your application.

* These documents will be used to evaluate your written communication skills as well as supporting documents of your knowledge, skills, abilities, education, and professional experience.


About Us

UNC Charlotte is North Carolina's urban research university. It leverages its location in the state's largest city to offer internationally competitive programs of research and creative activity, exemplary undergraduate, graduate and professional programs, and a focused set of community engagement initiatives. UNC Charlotte maintains a particular commitment to addressing the cultural, economic, educational, environmental, health, and social needs of the greater Charlotte region. 

Located in the state’s largest metropolitan area, UNC Charlotte is among the fastest growing universities in the UNC System.  A large public university with a small college feel, UNC Charlotte’s 1,000-acre campus is the home away from home for more than 29,000 students.  The University offers internationally competitive research and creative activity opportunities and exemplary undergraduate, graduate and professional programs coupled with a focused set of community engagement initiatives that enrich the region’s quality of life.

In fulfilling our mission, we envision a University that promises:

  • An accessible and affordable quality education that equips students with intellectual and professional skills, ethical principles, and an international perspective.
  • A strong foundation in liberal arts and opportunities for experiential education to enhance students’ personal and professional growth.
  • A robust intellectual environment that values social and cultural diversity, free expression, collegiality, integrity, and mutual respect.
  • A safe, diverse, team-oriented, ethically responsible, and respectful workplace environment that develops the professional capacities of our faculty and staff.

To achieve a leadership position in higher education, we will:

  • Rigorously assess our progress toward our institutional, academic, and administrative plans using benchmarks appropriate to the goals articulated by our programs and in our plans.
  • Serve as faithful stewards of the public and private resources entrusted to us and provide effective and efficient administrative services that exceed the expectations of our diverse constituencies.
  • Create meaningful collaborations among university, business, and community leaders to address issues and opportunities of the region.
  • Develop an infrastructure that makes learning accessible to those on campus and in our community and supports the scholarly activities of the faculty.
  • Pursue opportunities to enhance personal wellness through artistic, athletic, or recreational activities.
  • Operate an attractive, environmentally responsible and sustainable campus integrated with the retail and residential neighborhoods that surround us.

Dual Career

The University of North Carolina at Charlotte is committed to the recruitment and retention of highly qualified and productive faculty, administrators, and other professional staff members. We recognize that career decisions are influenced by family considerations.  For up to one year from the date of an employee’s relocation to Charlotte, the University will assist the employee’s  spouse or domestic partner with efforts to find employment within the University and/or within the surrounding area.

Diversity at UNC Charlotte

UNC Charlotte is committed to cultivating diversity and inclusion throughout the campus. Our campus community is comprised of people who represent the wide breadth of gender identities, sexualities, races and ethnicities, faith traditions, nationalities, and other social groups and backgrounds.  All of these identities and experiences enrich the University as a whole.  UNC Charlotte strives to celebrate and leverage the benefits of this diversity, and to sustain an inclusive and welcoming environment for all students, faculty, and staff.

To learn more about plans, programs, resources and news and events relating to diversity and inclusion at UNC Charlotte please use the following link:

To access the full text of the UNC Charlotte Plan for Campus Diversity, Access and Inclusion please use the following link:

Optional text if space allows….

Overview of the UNC Charlotte Plan for Campus Diversity, Access and Inclusion.

The goal of quality education for all at UNC Charlotte is the foundation for our Diversity Plan.  At its fullest potential, higher education allows students to interact with people from different backgrounds and to engage a range of ideas and perspectives.  This educational experience cultivates the skills that graduates will need to function adeptly in a global society.  

As North Carolina and the Charlotte region undergo rapid population growth and demographic change, UNC Charlotte must respond to the needs of a more diverse student population. It is imperative that the University prepare its students to become leaders and thriving citizens in a pluralistic and multicultural society. In adopting our Diversity Plan, we affirm that:


    • We believe that a diverse faculty, staff and student body are critical in advancing teaching, scholarship, and community engagement at UNC Charlotte.
    • We are committed to enhancing opportunities for living, working and learning in a diverse environment
    • We are committed to educating our students to interact effectively and respectfully in the global community. 

      The Plan identifies components of a diverse campus community and outlines steps toward building an inclusive environment that promotes the success of all students, faculty, and staff. It is a living document that affirms our institutional values and is designed to offer guidance to University departments and units for achieving the University goals for diversity.  The seven broad objectives of the Diversity Plan are:

      1: Promote a broad understanding of goals for diversity, access, and inclusion for the University through active outreach to the campus community.

      2: Recruit and graduate a diverse student body that reflects community diversity and addresses the state’s need to increase access to higher education for historically underrepresented and economically disadvantaged students.

      3: Increase the recruitment of underrepresented faculty and advance their progression through the faculty ranks.

                  4: Increase the representation of staff from underrepresented groups.

      5: Ensure the presence of institutional environments and course development that enhance learning and appreciation for the full range of diversity.

      6: Develop external relationships with the community to enhance diversity on and off campus.

                  7: Ensure the Success of the Plan through Assessment, Accountability, and Recognition.


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