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Information Specialist, Admissions & Registration

Miami Dade College
North Campus

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Administrative Jobs
Institutional & Business Affairs, Admissions & Enrollment
Employment Type
Full Time
Institution Type
Community College

Job Details

Job Title: Information Specialist, Admissions & Registration
Location: North Campus
Regular/Temporary: Regular
Full/Part Time: Full-Time
Job ID: 1004963
Job Details

Job Family

STAFF - Support Non-Exempt (SNE)




$15.28 - $19.09


Admissions and Registration

Reports To

Director, Admissions and Registration

Closing Date

April 01, 2023

FLSA Status


First Review Date

February 7, 2023

Job Summary

The Information Specialist handles specialized information service work with direct public relations contact which requires an in-depth understanding of MDC organization, functions, activities and services. Responsible for the accurate and prompt transmittal of information concerning registration, records, admissions, financial aid, advisement and counseling, testing, credit and non-credit programs and other activities and functions of the institution.

Duties & Responsibilities
  • Responds to telephone or personal inquiries regarding the colleges organization, functions, activities and services including admissions, financial aid, and registration, academic calendar, counseling services, testing, workshops and other related information
  • Assists callers who require more pertinent, detailed information about college programs and services, as well as, location of departments, offices, and faculty offices
  • Processes incoming and outgoing student academic transcripts, including imaging and filing; responds to student inquiries about transcripts accordingly
  • Processes calls, appointments, answers questions and complaints, and relays and receives information about the college and campus
  • Consults with students regarding proper documentation for classifications, residency-for-tuition purposes, dual enrollment and transient forms processing
  • Refers students for testing, advisement, bursar, and financial aid assistance, as well as, processes incoming admissions applications received either in person, by mail, or electronically
  • Assists students on registration, scheduling, holds and edits, transient student processes, dual enrollment processes, web registration, kiosk registration, student schedules, residency-for-tuition purposes, and program changes
  • Serves as first contact with student customers who are experiencing problems or need to express complaints; works towards problem solving and customer satisfaction/understanding in a professional, friendly manner
  • Provides students with initial assistance on problems or questions about web registration, MyMDC Account management, Internet resources for student information, and printing of their schedules, as well as, registers credit, PSAV, and non-credit student
  • Assists students and public by basic interpretation and explanation of complex college policy, procedures, state rules and statutes, as well as, troubleshoots and resolves admissions and registration issues for customers and other areas of the college
  • Uses independent judgment to determine authenticity of documents provided by students and parents. Examples include immigration documents, foreign and domestic high school records, and documents to support residency-for-tuition-purposes
  • Provides general and specific information to customer either on telephone, on web, or in person, as well as, refers customers to supervisors, departments, and program area as needed
  • Assists students, and parents of dependent students, with Florida residency information based on statute, determine initial residency determination and fields questions and clarification on these matters, as well as, processes student records through different media such as filing, data imaging, and microfilm access
  • Responsible for accurate processing of related admissions & registration records requests, as well as, provides guidance to student assistants and part-time personnel
  • Performs other duties as assigned
Minimum Requirements
  • High School diploma or G.E.D. equivalent from a regionally accredited institution and two (2) years of experience in skilled typewriting, keyboarding, and general clerical work in a busy office environment; or Associates degree and one (1) year of experience in skilled typewriting, keyboarding, and general clerical work in a busy office environment; or any combination of experience and training
  • All degrees must be from a regionally accredited institution
  • Knowledge of college admission, registration, financial aid, testing and enrollment information and procedures, academic regulations, programs of study and departmental responsibilities and locations
  • Knowledge of college activities and special programs, college regulations, testing counseling, and advisement services
  • Knowledge of college policy, procedure, state rules, and statutes
  • Excellent communication and customer service skills
  • Excellent computer keyboarding skills
  • Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedures manuals
  • Ability to write routine reports and correspondence
  • Ability to speak effectively before groups of customers or employees of organization, as well as, ability to deal with the general public effectively
  • Ability to apply commonsense understanding to carry out instructions furnished in written, oral, or diagram form
  • Ability to relate to inquiries concerning college functions, in accordance with laws, regulations, college-wide and departmental policies
  • Ability to work effectively in a multi-ethnic/multi-cultural environment with students, faculty, and staff
  • Ability to work overtime during peak registration period, which will include evenings and/or weekends

Certain servicemembers and veterans, and the spouses and family members of such servicemembers and veterans, will receive preference and priority for this job vacancy. In addition, certain servicemembers may be eligible to receive waivers for postsecondary educational requirements outlined in this job vacancy and are encouraged to apply for the positions being filled.

Additional Requirements

The final candidate is to successfully complete a background screening and reference check process.


Since we opened our doors in 1960, the educators at Miami Dade College have focused on providing quality and innovative educational opportunities to every member of our community desiring a higher education. Our goal is a simple one, to ensure the success of our students and increase the strength of our communities.

Today, Miami Dade College is the largest, most diverse and highly regarded college in the nation. We operate eight campuses with over 6,000 employees who educate over 170,000 students from around the world. The College offers over 300 programs of study and several degree options, including vocational, associate, and baccalaureate degrees. We also offer numerous Community Education classes as well as online credit classes through the Virtual College.  Specialized and advanced educational opportunities include the prestigious New World School of the Arts, The Honors College and our Dual Enrollment Program.

With such a large organization, our employment needs are very diverse. From full-time professional faculty to part-time adjunct faculty and support staff, the people who comprise the MDC workforce are the innovators who help the College maintain our reputation as one of the most highly regarded colleges in the country.

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