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Application Administrator, Working Level - Integration and Deployment Services

Employer
University System of Georgia
Location
System Office-Athens

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Employment Type
Full Time
Institution Type
Four-Year Institution
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Job Details

Job Title: Application Administrator, Working Level - Integration and Deployment Services
Location: System Office-Athens
Regular/Temporary: Regular
Full/Part Time: Full-Time
Job ID: 253755
About Us The University System of Georgia (USG) is comprised of 26 higher education institutions as well as the University System Office (USO). Within the USO, our administrative operations are primarily housed in the Trinity Washington Building located in downtown Atlanta. Our Information Technology Services (ITS) division is located in Athens. The University System of Georgia Shared Services Center (SSC) is located in Sandersville. The Georgia Public Library System is located in Atlanta. The Georgia Archives is located in Morrow. The State of Georgia Records Center is located in Austell.

    Complete insurance coverage options, including medical, dental, vision and moreState retirement plans, as well as 403b and 457b retirement plan optionsPaid holidays (10 fixed and 3 floating)Generous paid time offTuition Assistance ProgramProfessional development opportunitiesWellbeing initiativesEmployee discounts and perksLife insuranceDisability insurancePet insuranceHealth savings accountsFlexible spending accountsEmployee assistance program
Job Summary Intermediate to advanced level position providing specialized application systems administration and technical support using Oracle and other vendors’ applications, database engines and products in an enterprise Unix or Windows environment supporting administrative services. This position will be part of a team that works with the PeopleSoft administrative information systems and other associated integrated systems. Performs technical tasks independently in multiple operating systems environments and works with senior level team members to develop processes and procedures for new and updated service implementations. Tasks are varied in nature and often time critical. The customer base and the service environments are complex. Identification of and adherence to IT best practices and standard operation procedures for the unit are important, however, flexibility in meeting the needs of customers is also a key consideration. This position will require some after hours, weekend, and overnight work.

Responsibilities
    Work closely with business system analyst to assist in the development of custom solutions, fixes, patches and securityDocument technical requirements, technical design requirements, use cases, workflow diagrams, and interface designsIdentify and implement appropriate unit testing strategies and prepare resulting test cases and scenariosWork with IT business analysts on the timing, testing, implementation, and documentation of upgrades and/or patches across test, development, staging, and production environments; escalate appropriate issues to vendor support on behalf of IT business analysts or end users.Assist in administering assigned databases¿ assist with backup and recovery operations, database patching, and upgrades.Work closely with business system analysts to diagnose causes and solutions to institutional application errors and issues.Utilize vendor provided diagnostic tools, higher education user groups and vendor product user groups to diagnose issues and implement solutions.Partner with systems and network administrators and other DBAs/application administrators to actively monitor and improve system performance; troubleshoot/solve database issues encountered by new and existing applications.Produce detail migration documentation for moving solutions from the development system through to the production systemAssist in troubleshooting and resolving a variety of problems and issues.Assist in developing software to automate processes.Keep track of industry and state of the art trends in the technology relating to the multiple environments supportedUnderstand basic performance testing tools and can apply those tools in unit testing developed solutions as well as institutional reported performance issuesCollaborate within the organization to ensure that third party software changes, updates are implemented correctly, any issues are addressed, and management notified in a timely mannerParticipate in vendor upgrades to ensure customizations are brought forward as needed as well as participate in extensive testing of upgradesParticipate and lead inter/intra departmental business process improvement initiativesCreate and submit weekly status reportsMonitor system notifications and tickets.
Required Qualifications
    Knowledge of relational database management software.Knowledge of database performance and tuning principles.Knowledge of server operating systems.Knowledge of server scripting languages.Knowledge of functionality testing procedures.Knowledge of general networking environments.Skill in collaborating with multiple constituents.Skill in decision making and problem solving.Skill in the provision of support to end users.Skill in oral and written communication.Ability to respond diplomatically to sensitive and critical issues.Ability to effectively multi-task.
Preferred Qualifications

    Bachelor's degree or equivalent and three to five years related IT experience or equivalent combination of education and experience.

    At least two years of IT experience working in the generation, installation, and maintenance of server based software, supporting server based Oracle databases and application services in a Unix environment.

    Experience working in an Oracle environment supporting and resolving issues related to the deployment of administrative services support applications in a web-deployed, multi-tier environment.

    Ability to work within deadlines.

    Excellent interpersonal and communication skills

    Ability to work independently as well as in a team environment.

    Ability to be flexible; quick learner; focused, detail oriented.

    Ability to trnvel occasionally.

    Ability to work on a schedule that includes nights, weekends or holidays when required for upgrades or resolution of production availability issues.

    Ability to function well and maintain customer focus in fast-paced, stressful environment.

    Ability to interact well with diverse population.

Knowledge, Skills, & Abilities
    Must be flexible, well-organized, and team-oriented.Must be willing to learn cross-functional concepts.Must be able to work on a schedule that includes nights, weekends or holidays when required to address escalated issues.
Conditions of Employment Offers of employment are contingent upon completion of a background investigation including a criminal background check demonstrating your eligibility for employment with the University System Office as determined by the University System Office in its sole discretion; confirmation of the credentials and employment history reflected in your application materials; and, if applicable, a satisfactory credit check. Offers are made expressly subject to the applicable federal and state laws, to the statutes, rules and regulations of this institution and to the Bylaws and Policies of the Board of Regents (BOR) of the University System of Georgia (USG), which are available for your inspection upon request.

Equal Employment Opportunity

The University System Office is an equal employment, equal access, and equal educational opportunity, and affirmative action institution. It is the policy of the University System Office to recruit, hire, train, promote and educate persons without regard to race, color, national or ethnic origin, age, disability, gender, religion, sexual orientation, gender identity or veteran status as required by applicable state and federal laws (including Title VI, Title VII, Title IX, Sections 503, and 504, ADEA, ADA, E.O. 11246, and Rev. Proc. 75-50).

For questions or more detailed information regarding this policy please contact the University System Office Human Resources at 404.962.3242. Individuals requiring disability related accommodations for participation in any event or to obtain print materials in an alternative format, please contact Human Resources.

Other Information
  • This position may be eligible for a hybrid schedule of on-site and remote work.
  • This is not a supervisory position.
  • This position does not have any financial responsibilities.
  • This position will not be required to drive as a regular part of its daily responsibilities.
  • This role is considered a position of trust.
  • This position does not require a purchasing card (P-Card).
  • This position may travel 1% - 24% of the time to attend off-site meetings and/or training.
  • This position does not require security clearance.

Organization

Join the esteemed ranks of the University System of Georgia (USG) faculty and staff, where your expertise and passion contribute to one of the largest and most dynamic higher education systems in the United States. As a member of the USG community, you will be among more than 340,000 students enrolled across 26 public institutions, from comprehensive research universities to access-oriented colleges, nurturing the next generation of thinkers, innovators, and leaders.

Each year, the USG proudly confers more than 70,000 degrees across a multitude of disciplines, reflecting our unwavering commitment to academic diversity and lifelong learning. This monumental accomplishment is achieved through the dedication of our world-class faculty and highly skilled staff, whose collaborative efforts foster an environment of excellence and discovery.

The USG's economic footprint totaled more than $17 billion this past fiscal year.  This not only bolsters the state's economy but also positions Georgia as a nexus of culture, research, and innovation. Our faculty and staff are at the forefront of this impact, driving forward initiatives that resonate on both a local and global scale.

Join us at the University System of Georgia, where your expertise will shape the future of education and research.  To learn more about the career opportunities at any of our USG institutions, or at the System Office, please click below: 

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