This job has expired

Transportation Supervisor

Employer: The University of North Carolina at Charlotte
Location: Parking & Transportation Services

Employment Type: Full Time
Institution Type: Four-Year Institution

Send job

Job Details
Organization

Job Details

Vacancy Open to:

All Candidates

Employment Type:

Permanent - Full-time

Hours per week:

Months per year:

Position Number:

010287

NC Salary Grade Equivalency:

GN07

Classification Title:

University Program Associate - Journey

Working Title:

Transportation Supervisor

Salary Range:

$39,796 - $48,640

Anticipate Hiring Range:

$39,796 - $45,000

FLSA Status:

Non Exempt

Division:

Business Affairs

Department:

Business Services (Adm)

Work Unit:

Parking & Transportation Services

Work Schedule:

6:00 am – 3:00 pm, Monday – Friday. Occasional, mandatory shifts outside of the traditional shift’s working hours supporting special events such as Football games, Commencement ceremonies, chartered transportation and other PaTS-supported functions.

This position is designated as mandatory. The incumbent is expected to use sound judgment with respect to maintaining personal safety given their individual circumstances, but also to make a substantial and good-faith effort to reach the work site in a timely manner when adverse weather or other conditions affect normal campus operations.

Primary Purpose of Position:

The Transportation Supervisor serves as part of the Transportation unit within the Parking and Transportation Services department with responsibility for oversight of transportation-related programs and services supporting the UNC Charlotte campus community. Among the list of supported services are Niner Paratransit, a point-to-point disability transportation service for eligible program members, including students, faculty, staff and University guests; Niner Transit, a fare-free transit bus service that transports community members around campus; a shared-bike and scooter program, intended to provide an alternative mode of transportation around campus; chartered, fixed-route and special event transportation, on and off campus; bicycle lockers.

This position supervises a specific shift’s operations and staff, and coordinates the day-to-day activities – ensuring all program standards are effectively and efficiently met. Serves as the primary point-of-contact for customer service related issues and manages account information related to the various programs supported. As scope-of-work continues to expand, additional duties and responsibilities may be assigned by the Assistant Director for Transportation or their designee.

Minimum Education/Experience:

Required Minimum Qualifications:

Bachelor’s degree; or equivalent combination of training and experience. All degrees must be received from appropriately accredited institutions.

University Preferred Qualifications:

Graduation from a four-year college or university and one year of related experience; or an equivalent combination of training and experience. All degrees must be received from appropriately accredited institutions.

Essential Job Duties:

Supervise and lead staff on your shift to help ensure University and departmental standards and expectations are met
Manage employees’ work time and time off requests in time-keeping programs; KRONOS, Web Time Entry, Humanity
Ensure proper staff coverage is scheduled for regular work shifts, chartered and fixed-route services, special events, activities and functions
Set a do-as-I-do by your willingness to perform any task that you expect of your staff
Create performance plans that enforce University and departmental goals and review each employees’ performance with them at the end of the cycle
Recruit, train, orient and mentor new employees to set service and program expectations, including specific program information related to Niner Paratransit, Niner Rides and Niner Transit, customer service, policies and regulatory standards, and other department-set priorities
Conduct disciplinary actions for employee performance issues in accordance with policies and procedures
Retrain and coach existing employees during incidences of poor performance to help keep expectations in focus
Serve as a main point-of-contact for our customers, both internal and external, and provide exceptional levels of service in everything you do
Monitor and track customer feedback to help ensure proper levels of service are being provided
Serve as primary point-of-contact for customer inquiries, feedback and complaints, and work with staff and department leadership to modify employee performance to better meet the community’s needs
Attend University-led informational sessions like SOAR, Admitted Student Day, and other related department interest sessions to provide program and service information to campus community members and their families
Explain policy, procedures and regulatory-governance information to customers to better set expectations related to the transportation services our unit supports
Identify service issues, safety-related concerns and areas of improvement, and make recommendations on how to better support our customers
Inspect all Transportation equipment and resources on campus to ensure proper levels of service are available to campus community members.
Advocate and promote transportation programs through your professional relationships and dealings with campus partners
Supervise all day-to-day operations, programs and services supported by the Transportation unit, including Niner Transit, Niner Paratransit, e-scooters and pedal-assist bicycles, bicycle lockers, chartered and special event transportation requests, bus advertising, and all other transportation-related services.
Coordinate with the operator of Niner Transit regarding operational changes that may affect the campus community. Provide direction to vendor leadership to help ensure service levels remain adequate for campus needs.
Assist the Transportation Manager with monitoring the department’s preventive maintenance program. Transfer vehicles to and from maintenance facilities and other locations as needed.
Review and address all submitted DVIRs (Driver Vehicle Inspection Reports) and Vehicle Usage Log sheets to help manage departmental vehicle needs and report vehicle defects to the Transportation.
Conduct routine vehicle inspections to audit your employee’s inspections and to help ensure vehicle defects and issues are being properly reported
Find, collect, review, measure, transfer and furnish data associated with Transportation services and report information to PaTS leadership to help guide program changes that may better serve the campus community
Create and maintain staff employee files, both personnel and disqualification (DQ) for CDL holders.
Create and maintain employee personnel files. Maintain employee DQ files that comply with federal regulations for DOT commercial drivers
Communicate with employees, peers, supervisors and customers regarding program activities and updates
Plan, coordinate and participate in quarterly safety meetings for employees, and share relevant information with teammates
Review and respond to emails and phone calls from coworkers and customers in a timely manner
Document customer eligibility information and ensure dates of eligibility correlate with member access to services and programs
Make recommendations on policies and procedures that would benefit the employees and customers of Parking and Transportation Services
Utilize computer programs to log passenger transfer requests and dispatch service vehicles according to schedule needs
Monitor chartered transportation services; serve as a replacement vehicle operator when schedule vacancies exist.
Monitor inventory of employees’ equipment, supplies and uniforms to help ensure they are properly equipped to support the department’s programs and services
Monitor signage and advertisement materials promoting Transportation programs and services to ensure proper messaging is being communicated to the community. Report instances where materials should be updated or replaced

Other Work Responsibilities:

Other duties as assigned by the Assistant Director for Transportation or their designee

Departmental Preferred Experience, Skills, Training/Education:

Proficiency with Microsoft, Google, and general computer use
Four (4) years of experience in the passenger-carrying transportation sector is preferred
CDL Motorcoach and campus transit experience is desired
Safety consciousness, understanding, and awareness
Supervisory experience
Driver license classification and endorsements

Necessary Licenses or Certifications:

Valid, state-issued driver license.

Work Location:

Parking & Transportation Services

Posting date:

01/28/2023

Closing date:

02/12/2023

Proposed Hire Date:

03/13/2023

Special Notes to Applicants:

UNC Charlotte Benefits Information: https://hr.charlotte.edu/benefits

The finalist will be subject to a Criminal Background Check.

* The Search Committee will not contact references without first verifying permission with the finalist.

Please ensure your full range of knowledge, skills, abilities, experience, and education are listed on your application.

* Do not write ‘see resume’ on your application when completing the job duties section.

If you answer the questions at the end of the application, please ensure your application reflects the knowledge, skills, abilities, and experiences to support your answers (see job duties section of previous employment).

* Failure to answer the questions at the end of the application will not preclude your application from being considered but may result in your application not receiving full consideration of your knowledge, skills, and abilities.

Please submit a resume and cover letter with your application.

* These documents will be used to evaluate your written communication skills as well as supporting documents of your knowledge, skills, abilities, education, and professional experience.

Organization

About Us

UNC Charlotte is North Carolina's urban research university. It leverages its location in the state's largest city to offer internationally competitive programs of research and creative activity, exemplary undergraduate, graduate and professional programs, and a focused set of community engagement initiatives. UNC Charlotte maintains a particular commitment to addressing the cultural, economic, educational, environmental, health, and social needs of the greater Charlotte region.

Located in the state’s largest metropolitan area, UNC Charlotte is among the fastest growing universities in the UNC System. A large public university with a small college feel, UNC Charlotte’s 1,000-acre campus is the home away from home for more than 29,000 students. The University offers internationally competitive research and creative activity opportunities and exemplary undergraduate, graduate and professional programs coupled with a focused set of community engagement initiatives that enrich the region’s quality of life.

In fulfilling our mission, we envision a University that promises:

An accessible and affordable quality education that equips students with intellectual and professional skills, ethical principles, and an international perspective.
A strong foundation in liberal arts and opportunities for experiential education to enhance students’ personal and professional growth.
A robust intellectual environment that values social and cultural diversity, free expression, collegiality, integrity, and mutual respect.
A safe, diverse, team-oriented, ethically responsible, and respectful workplace environment that develops the professional capacities of our faculty and staff.

To achieve a leadership position in higher education, we will:

Rigorously assess our progress toward our institutional, academic, and administrative plans using benchmarks appropriate to the goals articulated by our programs and in our plans.
Serve as faithful stewards of the public and private resources entrusted to us and provide effective and efficient administrative services that exceed the expectations of our diverse constituencies.
Create meaningful collaborations among university, business, and community leaders to address issues and opportunities of the region.
Develop an infrastructure that makes learning accessible to those on campus and in our community and supports the scholarly activities of the faculty.
Pursue opportunities to enhance personal wellness through artistic, athletic, or recreational activities.
Operate an attractive, environmentally responsible and sustainable campus integrated with the retail and residential neighborhoods that surround us.

Dual Career

The University of North Carolina at Charlotte is committed to the recruitment and retention of highly qualified and productive faculty, administrators, and other professional staff members. We recognize that career decisions are influenced by family considerations. For up to one year from the date of an employee’s relocation to Charlotte, the University will assist the employee’s spouse or domestic partner with efforts to find employment within the University and/or within the surrounding area.

Diversity at UNC Charlotte

UNC Charlotte is committed to cultivating diversity and inclusion throughout the campus. Our campus community is comprised of people who represent the wide breadth of gender identities, sexualities, races and ethnicities, faith traditions, nationalities, and other social groups and backgrounds. All of these identities and experiences enrich the University as a whole. UNC Charlotte strives to celebrate and leverage the benefits of this diversity, and to sustain an inclusive and welcoming environment for all students, faculty, and staff.

To learn more about plans, programs, resources and news and events relating to diversity and inclusion at UNC Charlotte please use the following link: https://diversity.uncc.edu/

To access the full text of the UNC Charlotte Plan for Campus Diversity, Access and Inclusion please use the following link: https://diversity.uncc.edu/sites/diversity.uncc.edu/files/media/Campus%20Plan%20for%20Diversity%2C%20Access%2C%20and%20Inclusion%202016.pdf

Optional text if space allows….

Overview of the UNC Charlotte Plan for Campus Diversity, Access and Inclusion.

The goal of quality education for all at UNC Charlotte is the foundation for our Diversity Plan. At its fullest potential, higher education allows students to interact with people from different backgrounds and to engage a range of ideas and perspectives. This educational experience cultivates the skills that graduates will need to function adeptly in a global society.

As North Carolina and the Charlotte region undergo rapid population growth and demographic change, UNC Charlotte must respond to the needs of a more diverse student population. It is imperative that the University prepare its students to become leaders and thriving citizens in a pluralistic and multicultural society. In adopting our Diversity Plan, we affirm that:

- We believe that a diverse faculty, staff and student body are critical in advancing teaching, scholarship, and community engagement at UNC Charlotte.
- We are committed to enhancing opportunities for living, working and learning in a diverse environment
- We are committed to educating our students to interact effectively and respectfully in the global community.
  The Plan identifies components of a diverse campus community and outlines steps toward building an inclusive environment that promotes the success of all students, faculty, and staff. It is a living document that affirms our institutional values and is designed to offer guidance to University departments and units for achieving the University goals for diversity. The seven broad objectives of the Diversity Plan are:
  
  1: Promote a broad understanding of goals for diversity, access, and inclusion for the University through active outreach to the campus community.
  
  2: Recruit and graduate a diverse student body that reflects community diversity and addresses the state’s need to increase access to higher education for historically underrepresented and economically disadvantaged students.
  
  3: Increase the recruitment of underrepresented faculty and advance their progression through the faculty ranks.
  
  4: Increase the representation of staff from underrepresented groups.
  
  5: Ensure the presence of institutional environments and course development that enhance learning and appreciation for the full range of diversity.
  
  6: Develop external relationships with the community to enhance diversity on and off campus.
  
  7: Ensure the Success of the Plan through Assessment, Accountability, and Recognition.

Send job

Get job alerts

Create a job alert and receive personalized job recommendations straight to your inbox.

Create alert