Duke University:

Duke University was created in 1924 through an indenture of trust by James Buchanan Duke. Today, Duke is regarded as one of America’s leading research universities. Located in Durham, North Carolina, Duke is positioned in the heart of the Research Triangle, which is ranked annually as one of the best places in the country to work and live. Duke has more than 15,000 students who study and conduct research in its 10 undergraduate, graduate and professional schools. With about 40,000 employees, Duke is the third largest private employer in North Carolina, and it now has international programs in more than 150 countries.

The intent of this job description is to provide a representative and level of the types of duties and responsibilities that will be required of positions given this title and shall not be construed as a declaration of the total of the specific duties and responsibilities of any particular position. Employees may be directed to perform job-related tasks other than those specifically presented in this description.

Bachelor’s degree

Three years’ experience working with student information systems or academic scheduling software in a college or university Understanding of classroom technology resources and reporting functionsKnowledge of various applications and concepts related to master course data management and room scheduling

Experience creating user training modules or presentationsEvidence of professional involvement in the fieldDemonstrated data management skills and knowledge of privacy and confidentiality as they relate to student informationWorking knowledge of programming, and query and reporting functions

Strong interpersonal skills resulting in ability to work cooperatively with various constituencies Familiarity with PeopleSoft Campus Solutions and class scheduling software applicationsExcellent organizational skillsUnderstanding of academic data structure and course planning

• Manage the CourseLeaf Section Scheduler (CLSS) application for class scheduling, including management of user access, workflow settings, scheduling units, subjects, meeting patterns, system messages, email communication settings, and configuration of rules in accordance with the University Course Schedule Policy.
• Train departmental schedulers on CLSS; create and maintain training documentation.
• Monitor CLSS for errors and identify issues with rule setup; update rules to reflect changes in policy.
• Communicate with the CourseLeaf Support team to report issues and submit system update tickets.
• Work with the SISS Office to install CLSS updates in PeopleSoft and troubleshoot data errors.
• Coordinate scheduling processes with campus schedulers regarding scheduling policies, procedures, and timelines.
• Enforce University Course Schedule Policy by reviewing class schedule submissions for compliance and managing exception requests.
• Process fall, spring, and summer scheduling requests for 90+ departments, schools, and offices; troubleshoot and resolve processing errors.
• Manage data in PeopleSoft Campus Solutions regarding academic courses, course requirements, class reserves, class status, and instructor setup to ensure accurate data is available for class scheduling.
• Manage the class scheduling inbox and maintain communication with departments and other scheduling units.
• Notify students about class changes and cancellations after schedules are made publicly available for the term.
• Coordinate with scheduling team staff responsible for course request and classroom request processing to ensure all scheduling requests are fully processed in time for registration.
• Process new instructor/advisor requests and work with departments and SISS Office to resolve discrepancies with existing records.
• Manage access to Registrar’s Office mailing lists, including the Department Assistant and Registrar Network (DARN) list and several departmental director lists.
• Perform routine testing of system updates to ensure proper functionality of class scheduling tasks within CLSS and PeopleSoft Campus Solutions.
• Respond to information requests received via email, phone, and in person from various constituencies, both internal and external, for information about Registrar-specific activities and services, as well as university-wide activities and services.
• Answer telephone/email, give answers to questions ranging from directions to other campus facilities to employment enrollment verifications, tuition information/billing, graduation clearance, or direct to appropriate staff members.

Other Responsibilities Include:

• Process and distribute student transcripts.
• Process enrollment verifications.
• Perform periodic quality control checks to ensure data accuracy.
• Serve as a front counter receptionist, as scheduled.
• Develop and keep current procedure documents that reflect tasks performed by the position.
• Perform other office related tasks, as assigned by Office Manager or other management personnel within the office.

Work requires analytical, communications and organizational skills generally acquired through completion of a bachelor's degree program.

Work requires three years of experience in program administration or involving academic, instructional or counseling activities to acquire skills necessary to plan, coordinate and implement a variety of program activities and events. OR AN EQUIVALENT COMBINATION OF RELEVANT EDUCATION AND/OR EXPERIENCE

Duke is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.

Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.

Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essentialjob functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.