Human Resources Associate

Job ID: 254097
Location: Statesboro, Georgia
Full/Part Time: Full Time
Regular/Temporary: Regular

About Us

Join Our Team at Georgia Southern!

Georgia Southern is a dynamic university with three vibrant campuses in Hinesville, Savannah and Statesboro serving the communities in Southeast Georgia. As a Carnegie Doctoral/R2 institution, our world-class scholars instruct about 26,000 students in associate's, bachelor's, master's and doctoral level degree programs. Whether you are seeking the charm of a small town, the traditions of a historical/urban destination near the beach or supporting our military service members and their families, Georgia Southern offers its faculty and staff the best of all worlds!

Beyond an ideal location, there is a place for you to work in an exciting environment abounding with opportunities for personal and professional growth. We are steeped in tradition and devoted to academic distinction in teaching, scholarship and service. In 2018 Forbes Magazine listed Georgia Southern, along with 10 other Georgia companies or institutions, as one of America's Best Midsize Employers. Georgia Southern University is passionate about serving our region while preparing our students to be lifelong scholars, leaders, and responsible stewards of their communities and the world.

Location

Statesboro Campus - Statesboro, GA

Department Information

Department of Human Resources

Job Summary

Deliver first tier customer service support to the University on various Human Resources subject matters. Provide first point of contact support to calls/emails/chats/MyHelp tickets/in person requests internal and external to the University. Respond to inquiries to answer questions and resolve issues. Provide administrative support for the department.

Responsibilities

• Monitor and respond to Human Resources inquiries providing accurate, consistent and timely responses or redirect the inquiry if it needs to have someone else respond
• Track inquiries, issues and transactions and request and communicate resolutions and updates using ticket management tools and other tracking tools
• Assist HR Managers with the development of standard operating procedures
• Provide input to update and maintain knowledge base, FAQs, solutions and troubleshooting guides
• Input data in various platforms to maintain employee records and process new hires
• Process personnel actions within HRIS, to include but not limited to Pay Rate Changes, Reporting Changes, Reappointments, Terminations, etc.
• Manage documents for appropriate retention. Scanning to electronic format, if necessary
• Build and maintain relationships with campus constituents
• Interact with University departments such as Budgets and Payroll to facilitate the completion of any duties
• Ensure compliance with federal and state laws and regulations and University and USG policies and procedures
• Ensure compliance with departmental Standard Operating Procedures

Required Qualifications

Educational Requirements

• High school diploma or equivalent

Required Experience

• One or more years of related work experience

Preferred Qualifications

• Specialized knowledge in Human Resources
• Ability to input data into HR systems with a high level of accuracy and efficiency

Preferred Experience

• Experience explaining employee policies and procedures
• Experience with customer service
• Experience with Avaya or other call center phone systems

Proposed Salary

$17.25 - $17.73 per hour

This is a non - exempt position paid on a biweekly basis.

Required Documents to Attach

• Resume
• Cover Letter
• Two (2) Professional Refrences

Knowledge, Skills, & Abilities

ABILITIES

• Consistently exhibit engaging customer service
• Ability to work well in a diverse and inclusive environment through commitment to equity, diversity, and inclusion
• Proven proficiency with computers including Microsoft Office, Google, and/or applications as required for specific position
• Ability to coordinate resources and meetings in an effective and timely manner, and demonstrate respect for others
• Ability to prioritize tasks in order to meet deadlines and adapt to change
• Ability to work well independently or work collaboratively in a professional manner
• Ability to maintain confidentiality and secure sensitive information

KNOWLEDGE

• Adhere to University policies and procedures to meet Institutional goals and support University's mission for student success

SKILLS

• Effective communication (verbal and written), organizational and human relations skills
• Possess critical thinking skills

Apply Before Date

February 6, 2023

Application review may begin as early as February 1, 2023.

Contact Information

For more information or questions about a job posting, please contact the Department of Human Resources by phone at (912) 478-6947 or by email at hrservice@georgiasouthern.edu.

For technical support, please call the Shared Services Center at (877) 251-2644 or oneusgsupport@usg.edu.

Conditions of Employment

Offers of employment are contingent upon completion of background investigation including a criminal background check demonstrating your eligibility for employment with Georgia Southern University, as determined by Georgia Southern University in its sole discretion, confirmation of the credentials and employment history reflected in your application materials and, if applicable, a satisfactory credit check. Applicants may be subject to a pre-employment drug test.

Offers are made expressly subject to the applicable federal and state laws, to the statutes, rules and regulations of this institution and to the Bylaws and Policies of the Board of Regents (BOR) of the University System of Georgia (USG), which are available for your inspection upon request.

Legally authorized to work in the United States for the duration of employment without assistance from the University.

Must be able to perform duties and responsibilities with or without reasonable accommodation.

Georgia Southern University is a Tobacco and Smoke-Free Community.

Equal Employment Opportunity

Georgia Southern University provides equal employment opportunities to all employees and applicants for employment without regard to race, color, sex, sexual orientation, gender identity or expression, national origin, religion, age, veteran status, political affiliation, or disability. Individuals in need of reasonable accommodations under the Americans with Disabilities Act to participate in the search process should notify Human Resources: (912) 478-6947.

Diversity, Equity, & Inclusion

Believing that diversity, equity, and inclusion contribute to excellence in the workplace and to the quality of the University's academic environment, Georgia Southern University is committed to recruiting and retaining diverse faculty and staff to support, promote, and serve a diverse student body and promote Inclusive Excellence. Candidates from underrepresented groups, whose work furthers the institution's Inclusive Excellence goals, and who bring to campus varied life experiences, perspectives and backgrounds are especially encouraged to apply.

Other Information

• Must be able to perform duties and responsibilities with or without reasonable accommodation
• Work generally performed in office environment
• Workweek may occasionally extend beyond 40 hours
• Duties include repetitive activity, data entry, confinement to workstation for extended periods
• Occasional travel may be required

Background Check

• Standard

To apply, visit https://careers.hprod.onehcm.usg.edu/psp/careers/CAREERS/HRMS/c/HRS_HRAM_FL.HRS_CG_SEARCH_FL.GBL?Page=HRS_APP_JBPST_FL&Action=U&FOCUS=Applicant&SiteId=39000&JobOpeningId=254097&PostingSeq=1







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