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Student Success Counselor

Employer
Holyoke Community College
Location
Holyoke, MA

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Employment Type
Full Time
Institution Type
Community College
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Job Details

Under the general supervision of the Director of El Centro, the Student Success Counselor of El Centro is responsible for supporting development, implementation, and management of El Centro. HCC is looking to hire one (1) Student Success Counselor of this newly created center. The Student Success Counselor will support the overall future efforts for this new Latinx centered department. El Centro will provide a centralized bilingual and culturally responsive space that creates the opportunities and conditions to address inequity by providing equitable solutions, resources and services that intentionally support and align with the specific needs of Latinx students, family, faculty, and staff. The drop-in service center will have a culturally responsive bilingual team-based case management approach. Offering these bilingual services:

  • Academic & transfer advising
  • Career readiness & exploration
  • Financial aid advising
  • Community engagement opportunities
El Centro is an equity-driven initiative that provides HCC Latinx students integral services. El Centro’s vision is to provide a Hispanic Thriving learning community to meet the needs of Latinx students and where they can receive culturally responsive guidance and support essential to achieve academic success, advancement, and a sense of belonging.


The Student Success Counselor will provide support to student populations that may be at risk
for degree completion. Counselors will develop positive relationships with students in order to
support their academic success and ultimately work toward increasing rates of retention,
persistence, and completion.

  • Assists students with the enrollment process including: applying to the college, facilitating placement testing, and completing necessary HCC documents.
  • Maintains student caseload to recruit and matriculate into certificate/degree programs at HCC.
  • Work with students to find resources for both academic and non-academic barriers.
  • Provide high-touch, individualized support and academic counseling.
  • Create individual student success plans and develop/coordinate appropriate interventions via advising, and monitoring for new and continuing program students.
  • Creates and provides workshops to students throughout the semester on various academic skills, self advocacy, self-management, study strategies, etc.
  • Plans, organizes, coordinates and leads projects and activities.
  • Supports a Latinx Mentorship Program in collaboration with El Centro staff and HCC support services to foster a sense of belonging amongst participants.
  • Meets with El Centro Director regularly.
  • Establishes and maintains confidential records and contributes to program record keeping system.
  • Serves as El Centro liaison to the student body, staff and faculty; attends college functions when El Centro representation is required.
  • Ability to work a flexible schedule including some nights and weekends is required to meet grant objectives.
  • Maintains a database, ensuring records are updated on a monthly basis.
  • Performs other related duties and special projects as assigned.
    • Qualifications

    REQUIRED:

  • Master’s Degree in Education, Human Services, Sociology, Psychology or closely related field;
  • Two (2) years’ experience OR an equivalent combination of education, training, and experience;
  • Bilingual in Spanish;
  • Demonstrated understanding of Latinx cultures;
  • Experience tracking and assessing data;
  • Excellent problem-solving and communication skills;
  • Demonstrated experience in Latinx student development and recruitment strategies and high-impact practices;
  • Understanding of and commitment to the mission of a twenty-first century comprehensive community college;
  • Ability to work in an effective team of professionals, and the ability to work effectively with a diverse faculty, staff and student body;
  • Understanding the needs Hispanic Service Institution;
  • Ability to work a flexible schedule including some evenings and weekends in order to meet grant initiatives;
    • EQUIVALENCY STATEMENT: We welcome and encourage applicants who do not meet the degree qualifications as stated above to put in writing precisely how their background and experience have prepared them for the responsibilities of this position.

    PREFERRED:
  • Experience at the community college level;
  • Knowledge of virtual learning programming;
    • Are you excited and interested in this role but don't meet every requirement? We encourage you to apply anyway. A LinkedIn Gender Insights study shows that women and people of color are less likely to apply to jobs unless they meet every qualification.

    Holyoke Community College is dedicated to Equity, Diversity, Inclusivity, and Belonging, so we genuinely encourage you to apply even if your experience doesn't align perfectly with every qualification in the job description.


    Full-time, 12 month MCCC/MTA position

    MCCC Title: Senior Community Outreach

    Salary: Minimum $53,590 - $56,320 (Grade 4). Actual salary will be commensurate with education and experience in accordance with MCCC/MTA Collective Bargaining Agreement. Full State benefits.

    Hours: 37.5 hours/week

    Funding Source: State

    **Please Note:Candidates for employment should be aware that all Holyoke Community College students, faculty, and staff must be fully vaccinated by the start of your employment. Accordingly, initial employment is dependent upon receipt and verification of full vaccination status records; details of how to fulfill vaccine record verification requirements will be provided during the hire and onboarding process.

    - All candidates must have legal authorization to work in the United States. HCC is not sponsoring H1B Visa.
    - Pre-Employment Background check, including Criminal History will be conducted for all positions.

    Holyoke Community College is an affirmative action/equal opportunity employer and does not discriminate on the basis of race, color, national origin, sex, disability, religion, age, veteran status, genetic information, gender identity or sexual orientation in its programs and activities as required by Title IX of the Educational Amendments of 1972, the Americans with Disabilities Act of 1990, Section 504 of the Rehabilitation Act of 1973, Title VII of the Civil Rights Act of 1964, and other applicable statutes and college policies. The College prohibits sexual harassment, including sexual violence. Inquiries or complaints concerning discrimination, harassment, retaliation or sexual violence shall be referred to the College’s Affirmative Action and/or Title IX Coordinator, the Massachusetts Commission Against Discrimination, the Equal Employment Opportunities Commission or the United States Department of Education’s Office for Civil Rights.

    Organization

    Working at Holyoke Community College

    Since its founding in 1946, Holyoke Community College has focused on inspiring futures through education and training, access, and engagement. The goal is simple-exceptional preparation for personal and professional success through education for all learners.

    HCC's highly-qualified, committed faculty and staff engage learners through innovative, relevant instruction and comprehensive student support services, ensuring that our students are well prepared for their next step in life-whether to transfer to a four-year institution, to advance in a career, to build skills, or simply to enhance their quality of life.

    HCC faculty and staff support students in discovering their academic abilities and career aptitudes for the future they choose. We think they'll find that HCC provides the best start for attaining their goals, for one of the best dollar values in education today.

    Enrollment

    Located in Western Massachusetts' scenic Pioneer Valley, HCC draws students from more than 70 cities and towns throughout the region and from beyond. As a gateway to quality, accessible education and career advancement, more than 100,000 students have come through the doors seeking to realize their dreams and aspirations. HCC boasts the largest enrollment and awards the highest number of associate degrees and certificates among Western Massachusetts community colleges. At the college's 65th commencement in May 2012,a total of 1,000 students received approximately 1,026 associate degrees and certificates. Graduates ranged in age from 18-80, and came from 70 Massachusetts towns, as well as Connecticut, New Hampshire, Vermont, and from as far away as Florida, Michigan, Missouri and South Carolina. Our international grads included citizens of Israel, Malawi, Peru and South Korea.

    Programs

    HCC offers more than 100 associate degree and certificate options, as well as adult basic education/GED programs, education and training for business and industry, and noncredit community service personal and professional enrichment courses. To accommodate students' busy lives, HCC offers day, twilight, evening, weekend, and online classes. Academic programs, in a variety of disciplines, are designed for immediate career entry or for transfer to four-year institutions. Plus, for those seeking additional intellectual challenge in their coursework, HCC is known for its exceptional learning communities (team-taught interdisciplinary courses organized around a common theme) and its Commonwealth Honors program, among other programs and services.

    Transfer

    HCC has the highest transfer rate of any community college statewide, holding articulation agreements with more than 27 colleges and universities. Many students attend HCC with the intention of transferring to a four-year college or university. And many do so after graduating-often with generous and even full scholarships-to public and private four-year colleges and universities across the country. Locally, HCC is the largest feeder institution for Westfield State College and UMASS Amherst.

    Immediate career entry

    HCC offers short-term certificates and training for students whose goal is immediate career entry. HCC's Career Center provides additional assistance in helping students obtain employment in the region's many workplaces.

    A vibrant community resource

    Throughout the year, HCC is home to numerous recreational and cultural activities and events that are open to the community. View an art exhibit at the Taber Art Gallery, catch a live performance at the Leslie Phillips Theater, enjoy the college's annual Jazz Festival, or come watch one of HCC's competitive varsity athletic games. HCC has the largest disc golf course in Western Massachusetts, and it's free and open to the public.

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