Job description

This exciting role is based at the Strand Campus, covering all Campus locations across London, with occasional travel to Slough, Leeds and Cornwall. The role is for a Technical Spaces Campus (Lead) position, reporting directly to the Technical Spaces Manager, working as part of the IT Technical Spaces team.

You will be required to assist and oversee the IT Technical Spaces team BAU workload, assisting with team task alignment, mentoring and team development.

You will be responsible for all BAU related activities (Service Requests, Incidents, Change Requests and Problem ticket management) as well as assisting in the successful delivery of all related Project work, where there is a requirement for IT Technical Spaces resource.

You will be managing any physical access requirements across campus Technical Spaces environments, ensuring that safe working of teams within the Technical Space is managed from a H&S aspect and that house-keeping / maintenance within our environments are maintained, operational and fit-for purpose.

You will assist in house-keeping reviews, schedules and monitoring of our Technical Space environments this to assist and manage any miss-use of our said communication room space.

You will be responsible for related support criteria and the liaison with our incumbent cabling teams, King s E&F teams or 3rd party providers and to assist with associated environmental services (UPS, Cooling, Patching, Room Management, Access, Asset Inventory and documentational updates.

You will also be required to assist in the management of deliverable assets within both running (Hot spares) and project store environments. Collation and bar code inventories to be maintained and managed.

You may be required to provide 24/7/365 support, on a weekly rota basis and utilise resources from other teams / providers where necessary.

Whilst some IT services are transitioning to Cornwall, we need to provide a robust, consistent and local service in London, so we re looking for skilled and independent individuals to become part of this new, challenging and rewarding environment.

This post will be offered on a full-time, indefinite contract.

Key responsibilities

• Successful delivery of IT Technical Spaces services within a Service Management framework and in line with agreed standards and Service Levels.
• Oversee all IT Technical Spaces (Data centres, Comms Rooms etc)
• Provide 24/7 Out of Hours support on a rota basis.
• Supporting delivery of technological change across the IT Technical Space infrastructure.
• Supporting the security, resilience, backup and monitoring of the IT Technical Space infrastructure.
• Representing IT Technical Spaces at Change Advisory Board, Daily Service Reviews and Weekly Service Review meetings, when applicable
• Raise and execute Change Requests in adherence with the Change Control process.
• Create and maintain all IT Technical Spaces documentation, processes, inventories and tools.
• Fostering collaboration and transparent communication between other IT teams to provide an excellent IT service.
• Identifying and undertaking Service Improvements and New Ideas in line with the IT strategy and roadmap.
• Identifying opportunities to reduce environmental impact and implementing improvements.
• Work closely with 3rd Party Providers transitioning services and solutions into the BAU environment ensuring operational excellence.
• Deputise for the IT Technical Spaces Manager as required.
• Deliver IT Technical Space Services in line with agreed service levels.
• Ensure all IT Technical Space infrastructure is maintained to the correct technical and architectural best practice specifications.
• Contribute to the delivery of updates or solutions to the IT environment.
• Possess a detailed understanding of all King s College London s IT infrastructure and associated environments.
• Operate in line with King s Operating Model and Values and promote these within the team.
• Contribute to the IT Technical Space service / product roadmap.
• Deliver operational excellence across the IT Technical Spaces Team.
• Maintain operational standards of readiness within our Technical Space

The above list of responsibilities may not be exhaustive, and the post holder will be required to undertake such tasks and responsibilities as may reasonably be expected within the scope and grading of the post.

Skills, knowledge, and experience

Essential criteria

1. Demonstrable experience of working within technical spaces - data centre suites and communication room environments Technical Space

2. Demonstrable experience of working in an operational lead /collaborative role, assisting local teams, third party liaison and partners

3. Experienced in the managing of delivering technical projects

4. Ability to identify and manage priorities Workflows

5. Ability to articulate effectively to both technical & non-technical audience

6. Ability to mentor, champion and influence policies & procedures across the team

7. ITIL accreditation (Foundation Level)

Desirable criteria

1. Data Centre / Comms Room Management Accreditations

2. Operational experience of DCIM / Inventory management tools

3. Basic Cisco Networking experience or accreditation (CCT / CCNA)

4. Health and Safety accreditation (IOSH /NEBOSH etc)

This post is subject to a Occupational Health and Disclosure & Barring Services Clearance.