Enrollment Services Assistant H-138

Education Support Specialist II

H-138

Non Exempt

3

Full Time

General Public

No

Yes

This position is designated as a “responsible employee” who has the authority to redress sexual violence, who has the duty to report incidents of sexual violence or other student misconduct, or who a student could reasonably believe has this authority or duty.

This position is a “designated position” meaning this position could potentially be required to work (depending on the event) during an emergency closing.

No

No

To support the “Student First” philosophy by providing exemplary service and support to facilitate the registration and matriculation of students and to promote the success of CNU students in achieving their goal of obtaining a college education.

This position serves as primary contact via phone for customer service regarding registration, enrollment, academic records, academic transcripts, etc. It represents the Office of the University Registrar, exercising strong public relations skills in assisting a large number of customers by providing directions, assistance, information, answering questions, and directing them to appropriate departments or personnel throughout the university community.

Required:

Ability to interpret, communicate, and apply regulations and legal statutes

Ability to interpret and communicate complex policies, procedures, rules, and regulations

Strong oral and written interpersonal communication skills

Excellent organizational skills

Ability to process a large volume of work in a stressful environment

Demonstrated ability to work independently with detailed information

Ability and willingness to accept responsibility and work cooperatively with a diverse population

Ability to work successfully under pressure

Demonstrated ability to exercise good judgment and decision making

Knowledge of word processing, spreadsheet, and database software

Strong keyboarding skills with high accuracy

Demonstrated teamwork/team-building skills

Good organizational skills

Demonstrated attention to detail

Education Required:
High school diploma or equivalent

Experience Required:
Extensive customer service experience

Experience working in an office setting

Education Preferred:
Some college coursework

Experience Preferred:
Experience working with confidential or classified information

Proficiency in Microsoft Office Suite

29143

Starting at $15.00 per hour, Commensurate with Education and Experience

This is an HOURLY position and does NOT entitle the incumbent to Commonwealth of Virginia benefits and is limited to 1500 hours in a 365-day period;

Selected candidate will be required to attend a 2-Day New Employee Orientation Program.

01/20/2023

02/05/2023

No

Christopher Newport University (CNU) will make a reasonable effort to accommodate persons with disabilities in the application and/or interview process. Persons with disabilities who require accommodation should contact the CNU Human Resources Office by calling (757) 594-7145.

CNU will only accept online applications through the jobs.cnu.edu website. Online applications must be received by midnight on the closing date indicated in a job announcement. Faxed, emailed, hand-delivered or mailed applications and attachments will NOT be accepted. Applicants are welcome to complete an online application by using computers located in the Office of Human Resources. Address: CNU North – 301 Hiden Boulevard, Suite 101, Newport News, VA 23606. Public computers are also available in nearby libraries and at the Virginia Employment Commission. Address: 600 Butler Farm Road, Hampton, VA 23666 (M-F 9am-4:30pm).

Applicants who possess an Interagency Placement Screening Form (Yellow Form) or Preferential Hiring Form (Blue Card) as issued under Policy 1.30 Layoff (Commonwealth of Virginia Employees Only), must attach these forms with their application, in order to receive credit.

Applicant finalists are required to complete a CNU sponsored background check. After accepting employment, individuals are required to complete a USCIS Form I-9 (employment eligibility verification) and present documentation from the USCIS List of Acceptable Documents that establishes both their identity and employment authorization to work in the United States. The provided documents will be verified through the Department of Homeland Security E-Verify website.

In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their Certificate of Disability (COD) provided by a Certified Rehabilitation Counselor within the Department for Aging & Rehabilitative Services
(DARS). Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS to get their Certificate of Disability. If you need to get a Certificate of Disability, use this link: https://www.vadars.org/drs/cpid/PWContact.aspx, or call DARS at 800-
552-5019.

CNU, an Equal Opportunity Employer (EOE), is fully committed to access and opportunity.

https://jobs.cnu.edu/postings/15199

Christopher Newport University, an EO Employer, is fully Committed to Access and Opportunity. Notice of Non-Discrimination & Title IX Policy Statement: