This position is responsible for providing administrative support to the Diversity Resources staff and front-line service to students. As a member of the Diversity Resources team, this position reports to the Diversity Manager.

Responsibilities:

• Provide front-line customer service and general clerical functions for the Diversity Resources department including, but are not limited to: general college knowledge and problem solving for student, staff, and faculty inquiries, answering phones, responding to emails, preparing files, coordinating scheduling, gathering data, running reports, data entry, sending written correspondences, and maintaining legal records/documents in confidence.
• Demonstrate commitment to customer service excellence standards to students, staff, and general public.
• Triage general inquiries and connect visitors to the appropriate resources, departments, or individuals.
• Assist with appointment scheduling, communication, and general outreach for at-risk students.
• Assist with the coordination of department test proctoring services, including scheduling, administering tests, using and providing training on assistive technology, monitoring test takers, and following procedures to ensure compliance. This will include coordination with other faculty, staff, and students.
• Communicate with the Diversity Resources team, faculty, and other Student Services staff regarding student needs.
• Participate in department meetings.
• Assist with assistive technology checkout procedures.
• Assist with maintaining inventory of department equipment.
• Assist with the coordination and training of Diversity Resources Assistants (student employees).

Required Knowledge, Skills and Abilities:

• Ability to model integrity through self-awareness, personal accountability, ethical behavior, quality standards, and sustainable practices.
• Ability to think critically by applying problem solving practices, acquiring relevant information, using technology and other resources appropriately, and evaluating alternatives.
• Ability to communicate effectively by speaking and writing clearly, concisely, and professionally; practicing active listening; reading critically and adapting communication for audience.
• Ability to value diversity by recognizing personal biases, adapting to culturally diverse situations, and demonstrating a commitment to equity, inclusion, and respectful interactions with persons of diverse ethnic, cultural, social-economic, or educational backgrounds.
• Intermediate knowledge of and skills with technology including software programs for communication, data collection, and decision making including, but not limited to, Microsoft Office Outlook, Word, and Excel.

• Associate’s degree in Executive Assistant or related field.
• Minimum of two years of experience in a complex office environment.
• Experience working with individuals from underrepresented populations which may include, but are not limited to, individuals with disabilities and multicultural populations.
• Bilingual preferred.

In evaluating candidates for this position, the College may consider a combination of education, training, and experience which provides the necessary knowledge, skills and abilities to perform duties of position.The College is seeking to attract diverse instructors and staff who can inspire our increasingly diverse student population. We believe every member on our team enriches our diversity by exposing us to a broad range of ways to understand and engage with the world, identify challenges, and to discover, design, and deliver solutions. We value the ability to serve students from a broad range of cultural heritages, socioeconomic backgrounds, genders, abilities, and orientations. Therefore, we seek applicants who demonstrate they understand the benefits of diversity in a higher education community. Consideration will be given to equity-minded individuals committed to collaborating with faculty, staff, administration, students, and community partners who are also committed to closing equity gaps.

2023 annual benefits include:

• 3 – 4 weeks of paid vacation time based on years of service, prorated based on percent of full-time
• 10 paid holidays, if the holiday falls on a regularly scheduled work day
• Paid winter break - varies each year based on academic calendar and, at a minimum, includes days between Christmas and New Year’s holidays (some exceptions may apply for essential workers) and is prorated based on percent of full-time
• 4 paid personal days, prorated based on percent of full-time
• 15 paid sick days for absences due to illness, injury, or doctor and dentist appointments of the employee, dependent children, spouse, or parents of the employee or spouse, prorated based on percent of full-time
• Paid bereavement time
• Tuition reimbursement up to $2,500 annually (eligibility requirements apply)
• Health insurance for employee, spouse, and dependents with attached Health Savings Account (HSA); CVTC contributes $3,400 annually for a family plan or $1,700 annually for a single pan to your HSA
• Wellness incentive of up to $600 for employees enrolled in CVTC’s health insurance
• Dental insurance for employee, spouse, and dependents
• Vision insurance for employee, spouse, and dependents
• Life and long-term disability insurance premiums paid by CVTC (must meet minimum requirements)
• Wisconsin Retirement System (WRS), CVTC matches 6.5%, vested at 5 years of credible service (must meet minimum requirements)
• 403(b) tax deferred annuity program
• 457(b) deferred compensation plan
• Section 125 flexible spending accounts
• Employee Assistance Program (EAP)
• Professional development
• Free or low-cost services offered by CVTC program students, such as computer repair, automotive repair, auto collision and refinishing repair, Shear Inspiration Salon and Spa, and 620 West restaurant and culinary pop ups 

Benefits begin on the first date of employment (i.e., there is no waiting period), with the exception of tuition reimbursement.

CVTC does not discriminate on the basis of race, color, national origin, sex, disability, or age in its programs and activities. The following person has been designated to handle inquiries regarding the college's non-discrimination policies: Vice President of Talent & Culture, 620 W. Clairemont Avenue, Eau Claire, WI 54701, 715-833-6334, WI Relay: 711