AV Systems Engineer
- The University of North Carolina at Charlotte
- Administrative Jobs
- Technology, Analysts & Programming
- Employment Type
- Full Time
- Institution Type
- Four-Year Institution
All CandidatesEmployment Type:
Permanent - Full-timeHours per week:
40Months per year:
007751NC Salary Grade Equivalency:
Technology Support Analyst - AdvancedWorking Title:
AV Systems EngineerSalary Range:
$68,774 - $84,058Anticipate Hiring Range:
$68,774 - $78,000FLSA Status:
School of Professional StudiesWork Unit:
SPS-Classroom Support & AVWork Schedule:
7:00 am – 4:00 pm with the possibility of a hybrid work schedule to include both in person and telework/remote work up to 1 – 2 ad hoc days based on project and team needs.
The primary purpose of the AV Systems Engineer position within the Learning Space Technology team at UNC Charlotte is to design, maintain, and support effective and accessible learning environments for faculty, students, and staff. This position requires advanced knowledge of AV design, networking, and control systems to maintain new and existing classroom AV systems within all University learning spaces. The AV Systems Engineer will create, test, and deploy GUI interfaces and AV control systems programs for all University AV installation and classroom support projects. This work will include the configuration and/or code development for advanced AV control systems.
This position will also assist the AV Integration Manager with the development of AV designs and documentation for all AV installation projects at UNC Charlotte which includes material sheets, line diagrams, elevation drawings, and other supplemental materials. The Engineer will provide integration assistance and technical support for all internal and external AV installation projects and may occasionally serve as a project manager during peak operations periods. This work will require utilization of the departmental project management software tools to provide updates, track project progress, and indicate completion of all assigned tasks.
The AV Systems Engineer will also work with departmental Classroom Support staff and student team to monitor, troubleshoot, and resolve control programming issues and respond to tier 3 support (advanced troubleshooting) calls to the Classroom Support Call Center. The Engineer will provide technical support and expertise to staff to develop basic programming troubleshooting skills to complete AV device repairs. In addition, this position will configure, update and maintain the Crestron Fusion and Extron GlobalViewer database which is utilized to monitor and report on classroom AV equipment.
Required Minimum Qualifications:
Associate’s degree in Computer Information Technology, computer Technology Integration, Networking Technology, or related area and one year of experience in the information technology field related to the position’s role; or Bachelor’s degree from an appropriately accredited institution and one year experience in the information technology field related to the position’s role; or Bachelor’s degree in computer science, computer engineering, math or engineering or related technical degree from an appropriately accredited institution; or an equivalent combination of education and experience.
Advanced level requires an additional two years of experience.
University Preferred Qualifications:
Graduation from a four year college or university and two and one-half years of experience in the information technology field related to the position’s role; or graduation from a two year technical college with a major in computer science, information technology and two and one-half years of information technology experience. Related information technology experience may be substituted on a year -for-year for the required education.
- Design, maintain, and support effective and accessible learning environments for faculty, students, and staff.
- Create, test, and deploy GUI interfaces and AV control systems programs for all University AV installation and classroom support projects.
- Work will include the configuration and/or code development for advanced AV control systems.
- Assist the AV Integration Manager with the development of AV designs and documentation for all AV installation projects at UNC Charlotte which includes material sheets, line diagrams, elevation drawings, and other supplemental materials.
- Provide integration assistance and technical support for all internal and external AV installation projects and may occasionally serve as a project manager during peak operations periods.
- Utilization of the departmental project management software tools to provide updates, track project progress, and indicate the completion of all assigned tasks.
- Advanced knowledge of AV design, networking, and control systems.
- Work with departmental Classroom Support staff and student team to monitor, troubleshoot, and resolve control programming issues and respond to tier 3 support (advanced troubleshooting) calls to the Classroom Support Call Center.
- Provide technical support and expertise to staff to develop basic programming troubleshooting skills to complete AV device repairs.
- Configure, update and maintain the Crestron Fusion and Extron GlobalViewer database which is utilized to monitor and report on classroom AV equipment.
- Graduation from a two year technical college with a major in an Information Technology field and one year in the information technology field related to the position’s role.
- A minimum of 2 years of experience with AV control systems programming.
- 5+ years of experience in the AV profession.
- 2+ years AV design and AV programming experience.
- Experience with networked AV systems.
- Experience working in a Higher Education environment.
- Experience using Smartsheet or other project management software.
- Experience with IT service management and ticketing systems.
- Experience with Crestron NVX or Extron NAV AVoIP systems.
- Demonstrated ability to multitask, adapt to changing requirements, manage multiple tasks, work well under pressure and garner consensus from multiple stakeholders.
- Advanced troubleshooting and AV installation experience including networked AV components.
- Ability to independently complete and prioritize work tasks.
- Documented experience working with a variety of stakeholders on the completion of complex AV installation projects.
Department Preferred Training/Certifications
- CompTIA Net+ certification.
- AVIXA CTS, CTS-I, or CTS-D certification.
- Biamp TesiraForte certification.
- Extron or Crestron programmer certification.
02/02/2023Proposed Hire Date:
02/13/2023Special Notes to Applicants:
UNC Charlotte Benefits Information: https://hr.charlotte.edu/benefits
The finalist will be subject to a Criminal Background Check.
Please upload reference information including names, position titles and company/institutions, phone numbers, and email addresses of at least two current/previous supervisors.
- Please include 3 references in which 2 are required from a current or past supervisor.
Please ensure your full range of knowledge, skills, abilities, experience, and education are listed on your application.
* Do not write ‘see resume’ on your application when completing the job duties section.
If you answer the questions at the end of the application, please ensure your application reflects the knowledge, skills, abilities, and experiences to support your answers (see job duties section of previous employment).
* Failure to answer the questions at the end of the application will not preclude your application from being considered but may result in your application not receiving full consideration of your knowledge, skills, and abilities.
Please submit a resume and cover letter with your application.
* These documents will be used to evaluate your written communication skills as well as supporting documents of your knowledge, skills, abilities, education, and professional experience.
UNC Charlotte is North Carolina's urban research university. It leverages its location in the state's largest city to offer internationally competitive programs of research and creative activity, exemplary undergraduate, graduate and professional programs, and a focused set of community engagement initiatives. UNC Charlotte maintains a particular commitment to addressing the cultural, economic, educational, environmental, health, and social needs of the greater Charlotte region.
Located in the state’s largest metropolitan area, UNC Charlotte is among the fastest growing universities in the UNC System. A large public university with a small college feel, UNC Charlotte’s 1,000-acre campus is the home away from home for more than 29,000 students. The University offers internationally competitive research and creative activity opportunities and exemplary undergraduate, graduate and professional programs coupled with a focused set of community engagement initiatives that enrich the region’s quality of life.
In fulfilling our mission, we envision a University that promises:
- An accessible and affordable quality education that equips students with intellectual and professional skills, ethical principles, and an international perspective.
- A strong foundation in liberal arts and opportunities for experiential education to enhance students’ personal and professional growth.
- A robust intellectual environment that values social and cultural diversity, free expression, collegiality, integrity, and mutual respect.
- A safe, diverse, team-oriented, ethically responsible, and respectful workplace environment that develops the professional capacities of our faculty and staff.
To achieve a leadership position in higher education, we will:
- Rigorously assess our progress toward our institutional, academic, and administrative plans using benchmarks appropriate to the goals articulated by our programs and in our plans.
- Serve as faithful stewards of the public and private resources entrusted to us and provide effective and efficient administrative services that exceed the expectations of our diverse constituencies.
- Create meaningful collaborations among university, business, and community leaders to address issues and opportunities of the region.
- Develop an infrastructure that makes learning accessible to those on campus and in our community and supports the scholarly activities of the faculty.
- Pursue opportunities to enhance personal wellness through artistic, athletic, or recreational activities.
- Operate an attractive, environmentally responsible and sustainable campus integrated with the retail and residential neighborhoods that surround us.
The University of North Carolina at Charlotte is committed to the recruitment and retention of highly qualified and productive faculty, administrators, and other professional staff members. We recognize that career decisions are influenced by family considerations. For up to one year from the date of an employee’s relocation to Charlotte, the University will assist the employee’s spouse or domestic partner with efforts to find employment within the University and/or within the surrounding area.
Diversity at UNC Charlotte
UNC Charlotte is committed to cultivating diversity and inclusion throughout the campus. Our campus community is comprised of people who represent the wide breadth of gender identities, sexualities, races and ethnicities, faith traditions, nationalities, and other social groups and backgrounds. All of these identities and experiences enrich the University as a whole. UNC Charlotte strives to celebrate and leverage the benefits of this diversity, and to sustain an inclusive and welcoming environment for all students, faculty, and staff.
To learn more about plans, programs, resources and news and events relating to diversity and inclusion at UNC Charlotte please use the following link: https://diversity.uncc.edu/
To access the full text of the UNC Charlotte Plan for Campus Diversity, Access and Inclusion please use the following link: https://diversity.uncc.edu/sites/diversity.uncc.edu/files/media/Campus%20Plan%20for%20Diversity%2C%20Access%2C%20and%20Inclusion%202016.pdf
Optional text if space allows….
Overview of the UNC Charlotte Plan for Campus Diversity, Access and Inclusion.
The goal of quality education for all at UNC Charlotte is the foundation for our Diversity Plan. At its fullest potential, higher education allows students to interact with people from different backgrounds and to engage a range of ideas and perspectives. This educational experience cultivates the skills that graduates will need to function adeptly in a global society.
As North Carolina and the Charlotte region undergo rapid population growth and demographic change, UNC Charlotte must respond to the needs of a more diverse student population. It is imperative that the University prepare its students to become leaders and thriving citizens in a pluralistic and multicultural society. In adopting our Diversity Plan, we affirm that:
- We believe that a diverse faculty, staff and student body are critical in advancing teaching, scholarship, and community engagement at UNC Charlotte.
- We are committed to enhancing opportunities for living, working and learning in a diverse environment
- We are committed to educating our students to interact effectively and respectfully in the global community.
The Plan identifies components of a diverse campus community and outlines steps toward building an inclusive environment that promotes the success of all students, faculty, and staff. It is a living document that affirms our institutional values and is designed to offer guidance to University departments and units for achieving the University goals for diversity. The seven broad objectives of the Diversity Plan are:
1: Promote a broad understanding of goals for diversity, access, and inclusion for the University through active outreach to the campus community.
2: Recruit and graduate a diverse student body that reflects community diversity and addresses the state’s need to increase access to higher education for historically underrepresented and economically disadvantaged students.
3: Increase the recruitment of underrepresented faculty and advance their progression through the faculty ranks.
4: Increase the representation of staff from underrepresented groups.
5: Ensure the presence of institutional environments and course development that enhance learning and appreciation for the full range of diversity.
6: Develop external relationships with the community to enhance diversity on and off campus.
7: Ensure the Success of the Plan through Assessment, Accountability, and Recognition.
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