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Menu & Systems Specialist

Smith College
Smith College

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Administrative Jobs
Technology, Analysts & Programming
Employment Type
Full Time
Institution Type
Four-Year Institution

Job Details

If you have any questions about the position or our application process, reach out to us at

Dining ServicesJob Description

Job Summary

Responsible for the coordination and computer support for key dining functions and managing budget. Responsible for menu management software functions (CBORD), administrative procedures and reconciliation of vendor invoices and the coordination and management of computer and hardware systems used by the department. As a member of the Dining Services team, responsible for building and maintaining positive working relationships with all dining members, external customers and college co-workers.Assist with coverage of dining operations for vacations and weekends.

Take appropriate actions to support a diverse workforce and participate in the College's efforts to create a respectful, inclusive, and welcoming work environment.

Essential Functions


  • Manage the Cbord software systems including Menu Management, Net Nutrition, Catertrax and other software solutions.
  • Direct, plan and maintain the input for the Cbord systems for accurate data for food ordering, recipes, nutrition, allergens and dietary accommodations, menus, menu costing, price updates and inventory systems.
  • Provide documentation and training as necessary to the entire dining team.
  • Meet with residential kitchen managers and chefs to identify areas for improvement in CBORD recipes and menus.


  • Advise Director of Dining Services on budget, financial and/or purchasing issues; analyze monthly financial reports for department budgets.
  • Assist with creating analytical approaches for financial analysis, forecasting and budget planning. Review and provide reports for dining managers for unit and or summer operations.


  • Assist with summer billing for summer housing and summer operations.
  • Hire, train and oversee student workers to assist in administrative responsibilities.
  • Direct and manage the administrative procedures in support of department invoice payment and cost record keeping requirements.
  • Prepare invoices for timely payment; utilize computer solutions as appropriate.
  • Audit, reconcile and resolve problem invoices as necessary.


  • Participate in menu development with Executive Chef as part of menu committee.
  • Ensure unit(s) comply with all department standards including sustainability and corporate social responsibility standards.
  • Identify areas for increased sustainability and reduced waste of, water, energy, food and inorganic materials.


  • Assist with training and installation of all computer applications and software for all dining staff Coordinate with ITS for computer upgrades, systems enhancements and/or software issues.
  • Explore and work with Dining Team to integrate technology solutions to improve work processes.


  • Develop summary reports of daily meal counts.
  • Assist with general administrative tasks and provide support and back up to the Administrative Assistant and Purchasing Manager.
  • Assist and prepare Workday reports as necessary.
  • Perform other tasks are required.

Other Functions

  • Responsible for meeting union contractual obligations and to ensure positive working relationships.
  • Work with management team to develop training programs and department sanitation and safety standards.
  • Hire, counsel and discipline staff as necessary.
  • Contribute to communication and social media efforts for the department to ensure excellent marketing and promotion of all dining activities.
  • Meet with college administrators to plan events.
  • Develop and maintain standards responsible for ensuring health and safety as directed by local and state health department regulations and college standards.
  • Supervise and monitor proper use of the Onecard access system, ensuring accountability and controls.
  • All employees are expected to participate in the College's efforts to create a respectful, inclusive, and welcoming work environment.

Minimum Qualifications (knowledge, skills, education, experience, certifications, licenses)

  • Bachelor's degree in a related area.ServSafe Certification within 90 days of hire for Food Safety and Alcohol Service.Massachusetts Food Allergen Certification within 90 days of hire.
  • Valid Driver's License


  • Knowledge of the laws, rules, policies and procedures governing the food service operations.
  • Knowledge of the types and uses of department and university forms.
  • Knowledge of Google Applications, CBORD Food Service Suite, Workday.
  • Understanding of common food allergies and accommodations.
  • Familiar with the Americans with Disabilities Act as it relates to food allergy accommodations.
  • Current on dining trends as it relates to sustainability, health and wellness.
Please attach BOTH a current resume and a cover letter in order for your application to be considered for this position . Be sure you have provided all attachments before submitting your application. You will NOT be able to attach additional files after you have hit the Submit button.

Review of applications will begin

January 31, 2023

Compensation Grade:

Grade J

Position Type:


About Smith College

Located in Northampton, MA, Smith College is one of the largest women’s colleges in the country and is dedicated to excellence in teaching and research across the liberal arts. A faculty of outstanding scholars interact with students in small classes, as advisors, and through student-faculty research projects. The College is a member of the Five College Consortium with Amherst, Hampshire and Mt. Holyoke Colleges, and the University of Massachusetts Amherst. Students cross-enroll and faculty cross-teach across the Five Colleges.

Consistent with the Americans with Disabilities Act (ADA) and Massachusetts General Law, Chapter 151B, it is the policy of Smith College to provide reasonable accommodation when requested by a qualified applicant or employee with a disability, unless such accommodation would cause an undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment, including the application process. If reasonable accommodation is needed, please contact our recruiting team at

Diversity and a culture of inclusion among students, staff, faculty, and administration are crucial to the mission and values of Smith College. We are an Affirmative Action/Equal Opportunity employer and do not discriminate on the basis of race, gender, age, color, religions, national origin, disability, sexual orientation, gender identity and expression or veteran status in the recruitment and employment of faculty and staff, and the operation of any of its programs and activities, as specified by all applicable laws and regulations. Women, minorities, veterans and individuals with disabilities are encouraged to apply.


Working at Smith College 

Founded in 1871, Smith College is the nation's largest liberal arts college for women. The reputation of the College as one of the finest in the country holds strong because of the dedicated work of our staff, faculty, and administration. We are a diverse group bringing to our community different talents, perspectives, and experiences. Our strength arises from this diversity and is sustained by a community value of providing an outstanding educational environment for our nearly 2,700 students. Smith College is located in Northampton, a lively town of 30,000 in the Connecticut River valley of western Massachusetts.

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