Director of Peer Corps Relations and Services

The Higher Learning Commission (HLC), a non-profit higher education association, seeks a hands-on director to provide day-to-day leadership of the HLC Peer Corps and to foster integration of the peer review process with HLC wider accreditation activities, policy requirements, and strategic priorities. 

The Director of Peer Corps Relations and Services guides peer reviewers engaged in accreditation processes; collaborates with other HLC staff members in the development of training and initiatives for peer reviewers; manages the Peer Corps team; and leads experienced peer reviewers in content development and delivery of training programs, including Annual Conference trainings. 

This position will be actively involved in administering and implementing Peer Corps Service activities while also serving as the strategic leader for the department. The ideal candidate will have excellent skills using and learning technology and will be willing to learn and apply Agile methodology tools, if not already familiar with the framework. 

Qualifications and Competencies  

Master’s degree required; doctoral degree preferred   

Previous experience as an HLC peer reviewer strongly preferred 

Experience in overseeing, managing, and creating training programs and complex processes  

Experience in program or institutional accreditation processes  

Experience in higher education  

Experience in working with and managing volunteer networks, including dispute mediation  

Experience supervising direct reports and managing their workflow  

Experience with standard office software, technology, and equipment, including consistent CRM usage; experience with virtual training, on-demand training, or learning management systems is a plus   

Experience in working with internal and external groups and individuals  

Superior written and verbal communication skills  

Demonstrated time management and organizational skills  

Demonstrated flexibility, dependability, and responsibility  

Ability to multi-task and to work independently and collaboratively  

Demonstrated ability for systems thinking and for creation and synthesis of new ideas  

Demonstrated experience in planning, evaluation, and improvement systems  

Willingness to travel for delivery of HLC trainings, workshops, and other meetings