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IT Analyst/Programmer II

The University of North Carolina at Charlotte
Charlotte, NC

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Administrative Jobs
Technology, Analysts & Programming
Employment Type
Full Time
Institution Type
Four-Year Institution

Job Details

Position Number:


Vacancy Open to:

All Candidates

Working Title:

IT Analyst/Programmer II

Position Designation:

EHRA Non-Faculty

Employment Type:

Permanent - Full-time

Months per Year:


Work Schedule:

8:00 am – 5:00 pm; Monday – Friday

Hours per week:


FLSA Status:





Office of OneIT (Adm)

Primary Purpose of Department:

The Office of OneIT provides highly reliable information technology infrastructure, tools, and services to empower the University to achieve its academic, research, administrative, and service goals.

Primary Purpose of Position:

This position is responsible for the creation and modification of Financial Aid related reporting in WebFOCUS, SQL, Tableau or other reporting platforms and tools supported by UNC-Charlotte. The areas this position supports require proficiency in fielding a broad range of data of concern to Financial Aid such as: awarding and packaging of aid, estimated-cost of attendance, verification, general student enrollment, admissions, scholarships, and data from other related functional departments and offices.This position is responsible for developing reports for the Director of Financial Aid, senior administrators, colleagues in Academic Affairs IT support, and other campus stakeholders. Considerable skill and accuracy with complex data is essential for success in this position. This position is also responsible for developing and maintaining output from report distribution applications such as Report Caster, and web based, customer self-service portals such as Report Central.
Additionally, the role of this position includes working with the Associate Director of Systems for Financial Aid to set up and troubleshoot the Banner Financial Aid module. Using process and business flow analysis, business logic, and data analysis, the employee helps develop data driven rules for automation of key components in areas such as: verification, estimated cost-of-attendance and aid packaging. Learning and developing a strong knowledge of Banner Financial Aid and understanding the yearly cycle of Financial Aid is key to success in this role. This position serves as the primary backup to the Associate Director of Systems for Financial Aid.
Finally, this position supports and operates in a fast paced reporting cycle and provides accurate data in an evolving environment. This position supports and accommodates changes in the federal and state regulatory sphere that affect Financial Aid data. Therefore, the employee in this position must be adaptable and able to address and update affected FOCUS reports, Report Caster schedules, and other applications in a timely manner.

Summary of Position Responsibilities:

This position is responsible for the development and implementation of Financial Aid reporting needs and also serves as a backup role in Banner technical support to the Associate Director of Systems for Financial Aid. The successful candidate in this position is a self-starting employee, requiring minimal day-to-day supervision, with a high level of expertise and understanding of data, and possesses a broad range of experience in SQL, general report development in tools such as WebFOCUS, Tableau, or other business intelligence platforms. Leveraging knowledge of relational data is important in report development, Banner technical support, and understanding the flow and logic of Financial Aid business operations. This employee serves as a subject matter expert in the data they will be reporting from. The employee advises and recommends best practices for development and end-product (report output) to facilitate customer success.

Minimum Education/Experience:

  • Graduate from a four-year college or university with a major in computer science, information technology, a related degree that emphasizes analytical and critical thinking, or equivalent experience in the information technology field.
  • At least one year of experience in the information technology field related to report writing and data analysis.
  • Knowledge of SQL and understanding of relational databases.

Preferred Education, Knowledge, Skills and Experience:

  • Experience in Banner Student or Banner Financial Aid Module and experience with the Banner database.
  • Moderate to significant experience with SQL
  • Experience with WebFOCUS reporting
  • Creating complex reports from scratch.
  • Novice or intermediate level of understanding with Automic (AppWorx/UC4) or similar job process flow or job scheduling system.
  • IT related support experience in a four-year college setting.

Special Notes to Applicants:

  • Information about the university’s benefits package can be found at
  • The finalist will be subject to a criminal background check.

Posting Open Date:


Open Until Filled:



About Us

UNC Charlotte is North Carolina's urban research university. It leverages its location in the state's largest city to offer internationally competitive programs of research and creative activity, exemplary undergraduate, graduate and professional programs, and a focused set of community engagement initiatives. UNC Charlotte maintains a particular commitment to addressing the cultural, economic, educational, environmental, health, and social needs of the greater Charlotte region. 

Located in the state’s largest metropolitan area, UNC Charlotte is among the fastest growing universities in the UNC System.  A large public university with a small college feel, UNC Charlotte’s 1,000-acre campus is the home away from home for more than 29,000 students.  The University offers internationally competitive research and creative activity opportunities and exemplary undergraduate, graduate and professional programs coupled with a focused set of community engagement initiatives that enrich the region’s quality of life.

In fulfilling our mission, we envision a University that promises:

  • An accessible and affordable quality education that equips students with intellectual and professional skills, ethical principles, and an international perspective.
  • A strong foundation in liberal arts and opportunities for experiential education to enhance students’ personal and professional growth.
  • A robust intellectual environment that values social and cultural diversity, free expression, collegiality, integrity, and mutual respect.
  • A safe, diverse, team-oriented, ethically responsible, and respectful workplace environment that develops the professional capacities of our faculty and staff.

To achieve a leadership position in higher education, we will:

  • Rigorously assess our progress toward our institutional, academic, and administrative plans using benchmarks appropriate to the goals articulated by our programs and in our plans.
  • Serve as faithful stewards of the public and private resources entrusted to us and provide effective and efficient administrative services that exceed the expectations of our diverse constituencies.
  • Create meaningful collaborations among university, business, and community leaders to address issues and opportunities of the region.
  • Develop an infrastructure that makes learning accessible to those on campus and in our community and supports the scholarly activities of the faculty.
  • Pursue opportunities to enhance personal wellness through artistic, athletic, or recreational activities.
  • Operate an attractive, environmentally responsible and sustainable campus integrated with the retail and residential neighborhoods that surround us.

Dual Career

The University of North Carolina at Charlotte is committed to the recruitment and retention of highly qualified and productive faculty, administrators, and other professional staff members. We recognize that career decisions are influenced by family considerations.  For up to one year from the date of an employee’s relocation to Charlotte, the University will assist the employee’s  spouse or domestic partner with efforts to find employment within the University and/or within the surrounding area.

Diversity at UNC Charlotte

UNC Charlotte is committed to cultivating diversity and inclusion throughout the campus. Our campus community is comprised of people who represent the wide breadth of gender identities, sexualities, races and ethnicities, faith traditions, nationalities, and other social groups and backgrounds.  All of these identities and experiences enrich the University as a whole.  UNC Charlotte strives to celebrate and leverage the benefits of this diversity, and to sustain an inclusive and welcoming environment for all students, faculty, and staff.

To learn more about plans, programs, resources and news and events relating to diversity and inclusion at UNC Charlotte please use the following link:

To access the full text of the UNC Charlotte Plan for Campus Diversity, Access and Inclusion please use the following link:

Optional text if space allows….

Overview of the UNC Charlotte Plan for Campus Diversity, Access and Inclusion.

The goal of quality education for all at UNC Charlotte is the foundation for our Diversity Plan.  At its fullest potential, higher education allows students to interact with people from different backgrounds and to engage a range of ideas and perspectives.  This educational experience cultivates the skills that graduates will need to function adeptly in a global society.  

As North Carolina and the Charlotte region undergo rapid population growth and demographic change, UNC Charlotte must respond to the needs of a more diverse student population. It is imperative that the University prepare its students to become leaders and thriving citizens in a pluralistic and multicultural society. In adopting our Diversity Plan, we affirm that:


    • We believe that a diverse faculty, staff and student body are critical in advancing teaching, scholarship, and community engagement at UNC Charlotte.
    • We are committed to enhancing opportunities for living, working and learning in a diverse environment
    • We are committed to educating our students to interact effectively and respectfully in the global community. 

      The Plan identifies components of a diverse campus community and outlines steps toward building an inclusive environment that promotes the success of all students, faculty, and staff. It is a living document that affirms our institutional values and is designed to offer guidance to University departments and units for achieving the University goals for diversity.  The seven broad objectives of the Diversity Plan are:

      1: Promote a broad understanding of goals for diversity, access, and inclusion for the University through active outreach to the campus community.

      2: Recruit and graduate a diverse student body that reflects community diversity and addresses the state’s need to increase access to higher education for historically underrepresented and economically disadvantaged students.

      3: Increase the recruitment of underrepresented faculty and advance their progression through the faculty ranks.

                  4: Increase the representation of staff from underrepresented groups.

      5: Ensure the presence of institutional environments and course development that enhance learning and appreciation for the full range of diversity.

      6: Develop external relationships with the community to enhance diversity on and off campus.

                  7: Ensure the Success of the Plan through Assessment, Accountability, and Recognition.


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