Job Description or Duties:   The Coordinator for Access Services (CAS) is responsible for maintaining access to the library and its information collections by coordinating policies and procedures and supervising all staff involved in circulation services, interlibrary loan and related functions. The CAS consults with the Dean of the Library on matters affecting public services and policies, and on all matters pertaining to the security, maintenance, and use of the library building. This highly visible position involves actively assisting library patrons and monitoring multiple library functions. The CAS serves as backup for interlibrary loan operations. The person in this position is the Dean of the Library’s primary liaison to the Facilities Management and Campus Police departments, assists with the library’s Disaster Preparedness Plan and Emergency Procedures, and serves as liaison in campus-wide emergency planning. The CAS serves as liaison to selected academic departments and, along with other librarians, provides in person and online research assistance and instruction to individuals in the use of the library’s services and resources. This position will include evening and weekend hours and occasional unexpected hours. This is a twelve-month tenure-track faculty position reporting to the Dean of the Library. Along with the Coordinator for Academic Services and the Coordinator for Technology Services, the CAS serves on the Dean’s management team.

Responsible for all aspects of access services including investigating and evaluating current and changing trends in Access Services, applying acquired knowledge and expertise to improve workflows and services. The CAS recommends policies and practices that improve and enhance a sustainable customer service model for the library by creating training materials for the department, coordinating the development, maintenance and updating of the unit’s Policies and Procedures Manual. Oversees physical collections including stack maintenance. Promotes and maintains an effective learning environment including monitoring changing building use and researching & recommending changes to accommodate short-term and long-term space and user needs.

Provides research assistance and information literacy instruction to individuals and groups in the use of the library’s services and resources in person and electronically (phone, videoconference, email, and SMS). Includes sharing evening and weekend reference duties. Maintains a high level of commitment to prompt, courteous service to all library clients.

Serves as a liaison to academic departments and programs. Develops and maintains resource guides to support liaison duties using LibGuides. Produces guides to support individual courses in assigned liaison areas at the request of and/or in collaboration with course instructors. Works with other Library staff in the development, execution, and promotion of library-related programs, special events, and exhibits that highlight Library resources and services and are supportive of university activities and initiatives. Works collaboratively in the development of brochures, newsletters, and other materials for print, online, and social media that market the Library’s services and collections.

Oversees collection of statistics. Sets up appropriate datasets and tests and monitors for accuracy. Analyzes circulation, gate count and other access services-related statistics for use in assessing library services. Runs reports, reviews operations, and creates summaries for annual reports.

Hires, trains, supervises, schedules, and evaluates staff, including 4 FTE, and approximately 15 student workers. Is available to open/close/cover Access Services operations beyond regularly scheduled hours.

Represents the Access Services Unit of the UNK Library in user groups and at conferences, including within the University of Nebraska Consortium of Libraries (UNCL). Monitors building condition, facilitates correction of problems, supervises submission of work orders for repairs. Assists in Disaster Preparedness Plan and Emergency Procedures.

Works with the Dean, Campus Police and Facilities Management to monitor the security, safety, and overall condition and appearance of the library’s public spaces.

Participates in service to the department, college, university, and community, as well as engage in continuing professional development and scholarly activity.

Fulfills other tasks as assigned by the Dean of the Library.

Required Qualifications:  

ALA-accredited master’s degree in Library Science.

2-3 years management and supervisory experience in the access services or circulation department of an academic or larger public library.

Experience providing basic reference services, using online databases, library catalogs, etc.

The ability to retrieve and analyze data, assess operations and services, and implement improvements.

Familiarity with building maintenance procedures and controls.

Flexibility to adjust schedule for peak activity periods and emergencies.

Ability to work collaboratively and collegially with library and campus colleagues.

Preferred Qualifications:   

Experience in Interlibrary Loan services.

Experience working with diverse cultures and communities.

Fluent in conversational Spanish

Experience with SpringShare software.

Familiarity with the ALA Code of Ethics, copyright and open access best practices.

Ability to work toward achieving tenure and promotion.

START DATE: 04/01/2023