Ticket Operations Intern (5171U) Intercollegiate Athletics 46490 About Berkeley

At the University of California, Berkeley, we are committed to creating a community that fosters equity of experience and opportunity, and ensures that students, faculty, and staff of all backgrounds feel safe, welcome and included. Our culture of openness, freedom and belonging make it a special place for students, faculty and staff.

The University of California, Berkeley, is one of the world's leading institutions of higher education, distinguished by its combination of internationally recognized academic and research excellence; the transformative opportunity it provides to a large and diverse student body; its public mission and commitment to equity and social justice; and its roots in the California experience, animated by such values as innovation, questioning the status quo, and respect for the environment and nature. Since its founding in 1868, Berkeley has fueled a perpetual renaissance, generating unparalleled intellectual, economic and social value in California, the United States and the world.

We are looking for equity-minded applicants who represent the full diversity of California and who demonstrate a sensitivity to and understanding of the diverse academic, socioeconomic, cultural, disability, gender identity, sexual orientation, and ethnic backgrounds present in our community. When you join the team at Berkeley, you can expect to be part of an inclusive, innovative and equity-focused community that approaches higher education as a matter of social justice that requires broad collaboration among faculty, staff, students and community partners. In deciding whether to apply for a position at Berkeley, you are strongly encouraged to consider whether your values align with our Guiding Values and Principles, our Principles of Community, and our Strategic Plan.

At UC Berkeley, we believe that learning is a fundamental part of working, and our goal is for everyone on the Berkeley campus to feel supported and equipped to realize their full potential. We actively support this by providing all of our staff employees with at least 80 hours (10 days) of paid time per year to engage in professional development activities. To find out more about how you can grow your career at UC Berkeley, visit grow.berkeley.edu.

Departmental Overview

The Department of Intercollegiate Athletics consists of more than 275 staff members and coaches and sponsors 30 varsity sports programs. These 30 programs include more than 850 student-athletes who participate in the various sports programs annually within the National Collegiate Athletics Association (NCAA). We are currently seeking a Ticket Operations Intern who will work within the department's Ticket Operations unit.

The Ticket Operations Intern will work directly with the Director of Ticket Operations to ensure all ticketing operations for each sport are accomplished including mailings, will call, ticket printing, and player guest admissions. The intern will act as a liaison with coaches and the director of operations for each primary sport. This internship is designed to expose the individual to all aspects of ticket office operations. The intern will gain valuable experience and insight into a variety of areas within the college athletic administration.

Responsibilities

Work directly with the Director of Ticket Operations to assist in all aspects of the Cal Athletic Ticket Office day-to-day operations. Duties include, but are not limited to:

• Assist in day-to-day activities in the ticket office: mailing tickets, customer service on the phone and at the window, assist in supervising student workers, answering emails.
• Use of Paciolan will include: processing mail, fax, and window orders, on-line ticketing, ticket reconciliations, data entry and complimentary tickets.
• The candidate will work Football and Men's Basketball games as assigned.
• Primary sport responsibilities are Women's Soccer, Women's Gymnastics and Men's Water Polo
• This position will work with Facilities, Marketing, Events Management, and other units within the Athletic Department to coordinate game days.
• Light cleaning/lifting and other duties as assigned.

Required Qualifications

• Bachelor's degree is required and/or equivalent training/experience
• Experience handling and reconciling cash
• Strong organizational, interpersonal, and communication skills,
• Must be able to work in a fast paced customer service environment
• Ability to work nights and weekends
• Proficiency in Microsoft Word and Excel.
• Ability to prioritize and manage multiple projects at the same time

Preferred Qualifications

• Previous experience in a ticket office and working knowledge of Paciolan ticketing systems
• Master's Degree or internship credit required for a degree
• Familiarity with NCAA and PAC-12 Conference regulations and procedures
• Demonstration of high levels of energy, creativity, and initiative.

Salary & Benefits

Salary is commensurate with experience. Hourly rate is up to $20.00. For information on the comprehensive benefits package offered by the University visit:

https://ucnet.universityofcalifornia.edu/compensation-and-benefits/index.html

How to Apply

Please submit your cover letter and resume as a single attachment in the Resume section of your application.

Other Information

This is a 100% 1-year contract position, eligible for full UC Benefits.

Conviction History Background

This is a designated position requiring fingerprinting and a background check due to the nature of the job responsibilities. Berkeley does hire people with conviction histories and reviews information received in the context of the job responsibilities. The University reserves the right to make employment contingent upon successful completion of the background check.

Equal Employment Opportunity

The University of California is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. For more information about your rights as an applicant see:

https://www.eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf
For the complete University of California nondiscrimination and affirmative action policy see:
http://policy.ucop.edu/doc/4000376/NondiscrimAffirmAct



To apply, visit https://careerspub.universityofcalifornia.edu/psp/ucb/EMPLOYEE/HRMS/c/HRS_HRAM.HRS_APP_SCHJOB.GBL?Page=HRS_APP_JBPST&Action=U&FOCUS=Applicant&SiteId=21&JobOpeningId=46490&PostingSeq=1









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