Building Receptionist

Date Posted: 12/06/2022
Req ID: 28856
Faculty/Division: School of Management
Department: Joseph L. Rotman School of Management
Campus: St. George (Downtown Toronto)
Position Number: 00037328

Description:

About us:

The Rotman School of Management is part of the University of Toronto, a global centre of research and academic excellence at the heart of Canada’s commercial and financial capital. Rotman is a catalyst for transformative learning, insights and public engagement, bringing together diverse views and initiatives around a defining purpose: to create value for business and society. We make a fundamental promise – Here’s where it changes – to our students, our partners and the broader community. Everyone at Rotman, faculty and staff, plays a role in bringing that promise to life.

Your opportunity:

Building Operations and Client Services is responsible for the planning and management of facilities and customer services that support an array of teaching, research, and administrative needs within the Rotman community.

As the Building Receptionist, you will be responsible for providing front line support for the Rotman School of Management at its facility at 149 College Street. You will: coordinate service personnel inquiries, direct students and visitors to the building; receive couriers; receive and report on service/maintenance requests for building related concerns and forward these to others on the team for action; answer and direct telephone calls; book shared space at the Rotman South location and administer the key schedule which includes issuing keys and programming and issuing key cards. You will also provide clerical and administrative support to the Building Operations and Client Services team.

Your responsibilities will include:

• Acting as first point of contact for general inquiries and responding to enquiries within the defined scope of the role and redirecting as appropriate
• Resolving issues within the scope of the role and escalating problems as required, probing for information to establish needs
• Booking rooms and arranging appropriate accommodations, which includes troubleshooting timetabling and/or room booking conflicts
• Applying established standards to control the distribution of access to designated University spaces
• Distributing incoming and outgoing mail and deliveries
• Overseeing day-to-day operational needs of the unit
• Writing routine documents and correspondence and generating reports
• Updating and maintaining employee access cards

Essential Qualifications:

• College Diploma (2 years) or acceptable combination of equivalent education and experience
• Minimum two (2) years demonstrated experience in a receptionist position working in a professional business environment
• Excellent customer services skills and experience
• High degree of computer skills (PC based - Word, Excel, Outlook)
• Tact and diplomacy
• Excellent oral and written communication skills
• Highly organized with the ability to multi-task, pay attention to detail and deal with conflicting requests in a fast-paced environment
• Able to work Monday to Friday, 1:00pm to 9:15pm
• Flexible for shifting hours, with notice, to meet business needs

To besuccessful in this role you will be:

• Articulate
• Organized
• Possess a positive attitude
• Problem solver
• Responsible
• Team player

Notes:

This is a term to December 2023

Closing Date: 12/14/2022, 11:59PM ET
Employee Group: USW
Appointment Type: Budget - Term
Schedule: Full-Time
Pay Scale Group & Hiring Zone:
USW Pay Band 07 -- $53,222 with an annual step progression to a maximum of $68,063. Pay scale and job class assignment is subject to determination pursuant to the Job Evaluation/Pay Equity Maintenance Protocol.
Job Category: Administrative / Managerial
Recruiter: Jen Salerno

Lived Experience Statement
Candidates who are members of Indigenous, Black, racialized and 2SLGBTQ+ communities, persons with disabilities, and other equity deserving groups are encouraged to apply, and their lived experience shall be taken into consideration as applicable to the posted position.

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All qualified candidates are encouraged to apply; however, Canadians and permanent residents will be given priority.

Diversity Statement

The University of Toronto embraces Diversity and is building a culture of belonging that increases our capacity to effectively address and serve the interests of our global community. We strongly encourage applications from Indigenous Peoples, Black and racialized persons, women, persons with disabilities, and people of diverse sexual and gender identities. We value applicants who have demonstrated a commitment to equity, diversity and inclusion and recognize that diverse perspectives, experiences, and expertise are essential to strengthening our academic mission.

As part of your application, you will be asked to complete a brief Diversity Survey. This survey is voluntary. Any information directly related to you is confidential and cannot be accessed by search committees or human resources staff. Results will be aggregated for institutional planning purposes. For more information, please see http://uoft.me/UP.

Accessibility Statement

The University strives to be an equitable and inclusive community, and proactively seeks to increase diversity among its community members. Our values regarding equity and diversity are linked with our unwavering commitment to excellence in the pursuit of our academic mission.

The University is committed to the principles of the Accessibility for Ontarians with Disabilities Act (AODA). As such, we strive to make our recruitment, assessment and selection processes as accessible as possible and provide accommodations as required for applicants with disabilities.

If you require any accommodations at any point during the application and hiring process, please contact uoft.careers@utoronto.ca.

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