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Course Support Specialist

Johns Hopkins University

Course Support Specialist
Academic Affairs is seeking a Course Support Specialist . (CSS) who provides support to faculty in the areas of curriculum delivery and course support which includes syllabi construction, coordination of course materials, textbook orders, course evaluations, and technological troubleshooting. They participate in the analysis, design, development, and implementation of routine online courses, web-based training, and face-to-face training curricula.

Specific Duties & Responsibilities:

Course/Program Support
  • Provide instructional design support and coordinate a range of online instructional tools and materials to enhance online course delivery
  • Provide recommendations to faculty and subject matter experts to update existing courses. Perform routine revisions of existing course content
  • Create and maintain faculty, student, and course information records in various locations/systems i.e. secured network drives, Teams, SharePoint, Learning Management System (LMS)
  • Update course websites in the LMS by creating assignments, checking APA citations, building exams, building groups, adding rubrics, setting up the Grade Center, and performing other maintenance as necessary
  • Complete general QA of courses throughout the term to ensure that materials and course content align, and that all information is up-to-date
  • Correspond and coordinate with faculty on term start preparations, to set up course for the upcoming term and occasionally determine how to effectively use the LMS tools and other communication software
  • Assist Design & Technology teams with compliance with established accessibility (ADA/508/UDL) standards as well as university/division standards
  • Assist in preparing course materials throughout term prior to posting in classroom i.e. Ensure appropriate template usage and formatting for syllabi, rubrics, documents & PDFs, and all PowerPoint presentations
  • Maintain a collaborative relationship with faculty, Instructional Designer and Technology team members, and Program Administrators to ensure quality and consistency throughout our courses and programs.

Technical Support
  • Provide guidance and training to faculty, TAs, clinical instructors, and guest lecturers as needed on all technologies used in online courses
  • Troubleshoot technical issues that are escalated from the Level 1/Level 2 Help Desks
  • Assist with effective implementation of instructional technology tools within learning management systems
  • Consult with faculty on the use of instructional technologies for activities such as evaluation, presentation, audience response, live meetings, streaming video, etc.
  • Assist multimedia specialists with the preparation and production of recorded audio/video lectures
  • Support/troubleshoot various educational and communication technology i.e. Turnitin, Zoom, Office 365 products, VoiceThread, Qualtrics, PowerPoint, Excel, Word, Adobe Connect, Poll Everywhere, RPNow, Respondus, Examsoft, Adobe PDF, Shadow Health, Late Nite Labs, etc.
  • Participate in technology implementation projects, providing project coordination when needed
  • Triage and respond to faculty and student questions, concerns, and inquiries. Troubleshoot when able and escalate calls, emails, & JIRA tickets to appropriate staff for matters requiring specialized or a higher level of expertise/authority
  • Collaborate with faculty and IDs to select the most appropriate technologies based on the content of the course
  • Perform thorough in-depth quality assurance testing as needed

Administrative Support
  • Provide administrative assistance in the areas of course material production, Internet research, textbook selections and orders, course assignments, LMS sites and evaluations
  • Assist instructional design & technology staff by researching industry trends and best practices and brainstorming ideas to solve design challenges
  • Collect, prepare, analyze, and evaluate data collected from faculty and students in order to make recommendations on the impacts of design changes and technological innovations in programs and courses
  • Staff academic committees, task forces, and other working groups as assigned, as a representative for the CSS working group
  • Prepare course reports as needed and assigned

Minimum Qualifications (Mandatory):
  • Bachelor's Degree in Instructional Design, Instructional Technology, Education, Educational Technology, or other related fields
  • One year of progressively responsible related experience
  • Additional education may substitute for required experience, and additional experience may substitute for required education to the extent permitted by the JHU equivalency formula
  • Internship and other relevant student work will be considered as relevant work experience

Preferred Qualifications:
  • Knowledge of best practices for the effective implementation of instructional technology tools in higher education

Special Knowledge, Skills & Abilities:
  • Familiarity with Blackboard and/or other Learning Management Systems
  • Ability to navigate and understand new technologies and strong grasp of educational technologies (VoiceThread, Turnitin, Poll Everywhere, Respondus, AEFIS, publisher, etc.)
  • Basic HTML experience and the ability to edit code to remove errors/excessive tags
  • Proficient in supporting various software and applications, with a technical competence that allows for quick adaption and ability to support new technologies and innovations
  • Advanced admin/technical knowledge of Blackboard and/or other Learning Management Systems desired
  • Excellent interpersonal skills and ability to work with diverse groups of people with varying needs in terms of level of support required
  • Excellent written and verbal communication skills are necessary, with ability to communicate clearly and concisely
  • Strong critical thinking and troubleshooting skills; Ability to quickly and independently search for resolutions as needed
  • Able to handle several tasks at once and remain flexible in order to meet various concurrent deadlines

JHU Equivalency Formula: 30 undergraduate degree credits (semester hours) or 18 graduate degree credits may substitute for one year of experience. Additional related experience may substitute for the required education on the same basis. For jobs where equivalency is permitted, up to two years of non-related college course work may be applied towards the total minimum education/experience required for the respective job.

** This position is casual (days and hours vary- no benefits- hourly position)**

Classified Title: Course Support Specialist
Role/Level/Range: ACRO37.5/03/CF
Starting Salary Range: $21.64 - $29.78/hr (commensurate with experience)
Employee group: Casual / On Call
Schedule: Monday - Friday hours 8:30 - 5:00
Exempt Status: Non-Exempt
Location: ​​​​​​​School of Nursing
Department name: ​​​​​​​Academic Affairs
Personnel area: School of Nursing

The successful candidate(s) for this position will be subject to a pre-employment background check.

If you are interested in applying for employment with The Johns Hopkins University and require special assistance or accommodation during any part of the pre-employment process, please contact the HR Business Services Office at [email protected]. For TTY users, call via Maryland Relay or dial 711.

Johns Hopkins has mandated COVID-19 and influenza vaccines, as applicable. Exceptions to the COVID and flu vaccine requirements may be provided to individuals for religious beliefs or medical reasons or because the individual is pregnant or attempting to become pregnant. Requests for an exception must be submitted to the JHU vaccination registry. For additional information, applicants for SOM positions should visit and all other JHU applicants should visit

The following additional provisions may apply depending on which campus you will work. Your recruiter will advise accordingly.

The pre-employment physical for positions in clinical areas, laboratories, working with research subjects, or involving community contact requires documentation of immune status against Rubella (German measles), Rubeola (Measles), Mumps, Varicella (chickenpox), Hepatitis B and documentation of having received the Tdap (Tetanus, diphtheria, pertussis) vaccination. This may include documentation of having two (2) MMR vaccines; two (2) Varicella vaccines; or antibody status to these diseases from laboratory testing. Blood tests for immunities to these diseases are ordinarily included in the pre-employment physical exam except for those employees who provide results of blood tests or immunization documentation from their own health care providers. Any vaccinations required for these diseases will be given at no cost in our Occupational Health office.

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