IT Support Technician
- Employer
- Tulsa Community College
- Location
- Tulsa, OK
View more
- Administrative Jobs
- Academic Affairs, Research Staff & Technicians, Institutional & Business Affairs, Clerical & Administrative Support, Technology, IT Support & Training
- Employment Type
- Full Time
- Institution Type
- Community College
Job Details
Oversee and implement personal computer, terminal, printer technology repair operations, and installations at Tulsa Community College campuses. Facilitate communications related to these operations, and serve as resource team member for technology and technology services. Provide for and oversee institutional software installation.
This is a Safety Sensitive position pursuant to Oklahoma Statute OKLA. STAT. tit. 63, § 427.8 (2020).
Essential DutiesConduct and complete personal computer service operations complying with the operational standards established by the Client Services Supervisor.
Maintain an organized work schedule determined by the operations standard document and the Client Services Supervisor.
Serve as the campus communication liaison regarding new and upgrade equipment delivery and setup.
Remain current with hardware and software certifications as determined by the Client Services Supervisor.
Provide support services on campuses as determined by the Client Services Supervisor.
Document repairs completely and recommend improvements to better serve the institution.
Serve as a campus help desk resource for hardware, software and networking issues.
Minimum QualificationsAssociate’s degree or equivalent education in Information Technology, Networking, or related area. Degree requirement may be substituted with equivalent work experience.
Personal computer support/help desk experience.
Initiative to maintain current knowledge and skills related to personal computer technology.
Ability to perform duties with limited supervision.
Strong communication skills.
Knowledge and experience in the area of personal computer diagnostics and repair.
Knowledge of personal computer operating systems and software including MS Windows, MS Office, and Professional Suite.
A+ Certification.
Ability to lift 50 pounds or more.
Ability to climb a ladder 10ft or more.
Organization
Our Mission
Building success through education
Our Vision
An educated, employed, and thriving community
Our Beliefs and Values
· You Belong Here — We foster a culture of diversity, equity, and inclusion that welcomes and respects everyone for who they are and who they will become.
· Everyone Can Learn — We meet people where they are by creating a safe and supportive learning and working environment leading to success.
· Community Is Our Middle Name — We build community, inside and out, through collaboration, service, sustainability, and social and financial responsibility.
· Quality Education Is Affordable — We create a rigorous and engaging learning experience that provides exceptional value.
· Excellence Is Our Culture — We live out excellence at every level by embracing change, always improving, and persisting to reach our full potential.
Institutional Learning Outcomes
· Communication Skills
· Personal Responsibility
· Critical Thinking
· Social Responsibility
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