POSITION SUMMARY:

The Financial Aid Counselor will be responsible for supporting all aspects of financial aid processing including, but not limited to: financial aid counseling, FAFSA verification, awarding financial aid, supporting front line staff, coordinating appeal requests, participating in outreach and FAFSA completion programs.

POSITION RESPONSIBILITIES:

• Manage a case load of current students, by serving as the primary point of contact in the Financial Aid department for current and prospective students.
• Counsel and advise students about financial aid eligibility, application procedures, aid programs, costs, and indebtedness.
• Provide outstanding customer service.
• Assist with the management of the Financial Aid student worker staff.
• Work closely with various departments such as Admissions, Bursar, Advising, and Registrar to assist students efficiently.
• Participate in outreach programs such as Open House, Accepted Student Days, FAFSA Nights, and New Student Orientation.
• Work with the Director and senior staff to maintain compliance with federal and state regulations, as well as the internal policies and procedures of the University.
• Perform other duties, responsibilities, and activities as required by the Director and as departmental/University needs indicate.

QUALIFICATIONS:

• Bachelor’s Degree required.
• At least 1 year of experience working in Higher Education preferred. Time working as a student employee will be considered on a pro-rated basis.
• Demonstrate strong written and interpersonal communication skills.
• Ability to work in a fast-paced environment and ability to multi-task.

Applicants who do not meet the qualifications as stated above are encouraged to put in writing how their background and experience have prepared them for this position.

To apply, please submit a resume, cover letter, and a list of three professional references to Ms. Gloria Rivera at riverag@easternct.edu.