Specialist - Integrated Support
- Columbus State Community College
- Columbus, OH
- Administrative Jobs
- Institutional & Business Affairs, Clerical & Administrative Support
- Employment Type
- Full Time
- Institution Type
- Community College
Job Title: Specialist - Integrated Support
Department: EMSS and M&C
Location: Columbus Campus
Employment Type: Staff
Employment Status: Board Approved
Bargaining Unit: Non-Bargaining Unit
FLSA Status: Non-Exempt
Compensation Type: Hourly
Schedule: 20-29 hours a week. Hours vary and are based upon operational need. Evenings and weekends as needed
Student Central Specialists provide customer service to newand continuing students, providing a seamless transition throughout theenrollment process. Student Central Specialists guide students on the ColumbusCampus in regard to financial aid, records, registration, student ID cards,Ohio residency for tuition purposes, and all online student servicesfunctions. Student Central Specialistsgenerally assist students in-person, but also serve students over the phone andvia email. Student Central Specialistscommunicate with other student services areas to facilitate the consistent deliveryof information and services; and refer students to other departments andresources as appropriate.
Core Competencies Required
Professionalism, Managing Work,Continuous Improvement, Customer/Student/Employee Focus, Collaboration, QualityOrientation, Communication, Adaptability, Continuous Learning, Coaching
ESSENTIAL JOB FUNCTIONS
Works with students throughout the admission and enrollment process. Counsels students regarding financial aid programs; regularly interacts with students and parents and follows up on missing or deficient information in person, by telephone, email, and chat. Gathers information from students in order to understand and evaluate individual circumstances; interprets relevant policies, procedures and guidelines to determine best course of action. Assists in advising students on issues that will impact their placement, enrollment, financial assistance including the potential effect of changes in their course load, withdrawal from their classes and eligibility for a refund of tuition charges, and adherence to the Satisfactory Academic Progress standards policy and appeal process.
Provides computer navigation support to students utilizing self-service student portal and other electronic tools. Assist students in self-serve processing of course drop/adds, completing the admission applications, signing up for College sponsored workshops and events, accessing enrollment verifications, making tuition payments, resetting passwords, completing FAFSA applications, master promissory notes, entrance counseling, etc. Assist with workshops and explains College admission process, enrollment steps, and ongoing student service requirements. Assists students in understanding their financial obligations and educating them on how Columbus State Community College, federal, state and third-party resources can provide assistance. Participates in the planning, coordination, and implementation of recruitment and advising activities designed to attract and enroll new students.
Provides comprehensive customer service in a high volume and challenging, fast-paced environment, resolving most issues on the spot and referring student to appropriate department for further assistance as necessary. Interprets and responds to student inquiries in-person, via the telephone and electronically regarding admissions, financial aid, registration and general college policies and procedures. Facilitates engaging presentations, first semester course recommendations, financial aid support, and general support to new students and their families. Provides information on course selection, prerequisite authorizations and other permissions needed for student registrations. Provides guidance on department and campus processes.
Tracks all activities, evaluates their effectiveness and recommends outreach changes and improvements. General duties which may include scanning documents; distributing and processing of mail; updating and ordering admissions/registration publications/forms and various office supplies. Maintain confidentiality of student records and other information.
Diversity, Equity &Inclusion
Fosters and maintains a safe environment of respect and inclusion for faculty, staff, students, and members of the community.
Other Duties andResponsibilities
Manages multiple assignments of varying complexity while meeting federal as well as internal regulations and procedures, with the ability to adapt to changing needs of the College and business partners.
While performing duties of this job, the employee regularly exhibits digital dexterity when entering data into computer. The employee regularly stands and walks for extended periods of time, and may sit for extended periods of time. Employee converses verbally with others in person and by telephone. Vision demands include close, relatively detailed vision when focusing on a computer screen. Employee occasionally lifts or exerts force of up to 25 pounds when moving files, boxes and other materials.
Typicaloffice environment. Regular exposure to moderate noise typical to businessoffices.
Knowledge, Skills and Abilities: Knowledge of: higher education enrollment services; navigation of computer software, programs and applications related assisting students with their educational needs at the College.Ability to: develop and maintain effective working relationships with associates, supervisors, students and general public; exhibit flexibility in work schedule and job tasks; maintain accurate and complete work records; work effectively with persons of varying cultures and diversity; answer routine inquiries; maintain confidential and sensitive information; communicate effectively with individuals, small and large groups. Skill in: problem solving; attention to detail; maintaining documentation and records; verbal and written communications; customer service; application of Microsoft Office products, email, and an ability to navigate and coach others in online applications and services.
High School Diploma or GED with at least three (3) years progressively responsible clerical experience in the area of the assigned specialized function. State Motor Vehicle Operator's License or demonstrable ability to gain access to work site(s).
Additional Information: This is a Part-Time position.
About Columbus State Community College
Columbus State is one of the largest colleges in Ohio, serving approximately 45,000 students annually. Committed to equity and accessibility, and driven to innovate on behalf of our students and our community at large, Columbus State is positioned as Central Ohio’s front door to higher education. Embracing a partnership mindset, Columbus State collaborates with university partners to provide affordable bachelor’s degree options, and with the region’s major employers to develop relevant, real-world educational offerings that produce in-demand workforce talent.
Columbus State offers convenient access to classes and college services at its locations across Central Ohio. Our Columbus Campus is located in the downtown Creative Campus neighborhood of the city’s Discovery District, while our Delaware Campus serves students in the fast-growing northern part of the region. Our Regional Learning Centers are located in Dublin, Grove City, Reynoldsburg, Westerville at Otterbein University, and The Southwest Center at Bolton Field.
Columbus State’s commitment to diverse, equitable and inclusive outcomes for our students and a better society is reflected in our recognition as the 2019 Leah Meyer Austin Award winner by Achieving the Dream, a national network dedicated to eliminating equity gaps in community college education. Columbus State is an Achieving the Dream Leader College of Distinction and a 2021 member of its Racial Equity Leadership Academy initiative to further institutional racial equity change.
Points of Distinction
• In August 2019, Columbus State opened the new home for its School of Culinary Arts and Hospitality Management, Mitchell Hall.
• The College is a leader in The College Credit Plus Program, an Ohio Department of Education strategy aimed at increasing educational attainment.
• Thanks to its strong academic foundation, Columbus State is extremely successful in the grant-writing arena, with 98 active grants from federal and state agencies, corporations, philanthropic organizations, and other sources with a total value of $70.4 million.
• Columbus State holds an annual Day of Service, where hundreds of students, faculty, and staff volunteer at dozens of locations around the area, totaling nearly 2,500 hours of service each year.
• In 2018, Columbus State adopted Four Pillars of Student Financial Stability and is actively partnering with community organizations to help solve issues of housing and food insecurity for our students.
• In 2019, the Mid-Ohio Market at Columbus State opened on the Columbus Campus to help address food insecurity for students and the larger community.
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