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Client Services Technician

Employer
Edison State Community College
Location
Piqua, OH

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Job Details

Description

Edison State Community College invites qualified candidates to apply for the full-time position of Client Services Technician. There are multiple Client Services Technician positions available. The Client Services Technician position exists to provide excellent customer service to the campus community for IT Services. The Client Services Technician coordinates and assists in maintaining all instructional technology and Audio-visual equipment. This position troubleshoots/repairs and configures PC hardware; installs software; assembles and disassembles lab set-ups and instructional equipment. The Client Services Technician communicates with clients to ensure proper IT/AV configuration and operation.

To be considered, candidates should include cover letter, resume, transcripts, and three professional references when completing their online application.

Edison State Community College is an EOE/AA Employer.

Examples of Duties

Functional Responsibilities:

  • Communication with internal and external clients to ensure proper configuration of all IT and AV requests.
  • Identify the need for new and replacement computer and audio visual equipment. Determine and recommend the best solutions for the current and future needs of the institution.
  • Set up, install, maintain, repair, and test hardware and software in labs, classrooms, and offices.
  • Set up and tear down computer equipment and peripherals for special events.
  • Provide timely response to help desk calls from clients. Assure thorough communication of the status of service orders and projects to the originators of service requests.
  • Troubleshoot and resolve problems related to computing platforms.
  • Perform preventative maintenance on client hardware and software.
  • Prepare reports as requested by the Chief Information Officer concerning special projects, software licenses, classroom and lab schedules and the general status of hardware and software.
  • Maintain current knowledge and best practice techniques, computer practices and procedures.
  • Frequently read and review appropriate literature, attend workshops, seminars, and training sessions as prescribed by the Chief Information Officer and participate in college sponsored professional development activities.
Qualifications

Required Knowledge, Skills, and Personal Qualifications:

  • Knowledge of computer hardware standards and functionality.
  • Knowledge of computer software and its compatibility with operating systems, networks and other software, as well as the hardware requirements of each application.
  • Knowledge of computer-connected instructional equipment.
  • Knowledge of troubleshooting techniques that bring rapid restoration of full capability to impacted equipment.
  • Ability to be flexible and work as a team player to provide efficient and reliable customer service and support.
  • Ability to react to faculty and staff requirements in a timely and courteous manner.

Required Experience:

  • 2 to 4 years of experience in supporting, repairing, and maintaining personal computer hardware, peripheral equipment, and software in an academic, industrial, or business setting
  • Or combination of education and relevant experience in Information Technology or related field.

Required Educational Background:

  • Associate’s Degree or combination of education and relevant experience in Information Technology or related field.
  • A+ Certification preferred.
  • Microsoft Certifications preferred.
  • Cisco Certifications preferred.


Supplemental Information

Supervises following staff:

None

Organization

Edison State Community College was chartered in 1973 under provisions of the Ohio Revised Code as the first general and technical college in Ohio. The college thus emerged without special local taxation as a two-year, public, co-educational, state-supported institution of higher learning. Under its charter it is authorized to offer studies in the arts and sciences, technical education and continuing education. By virtue of legislative action, the College's name was changed in 1977 from Edison State General and Technical College to Edison State Community College. After some years of using the revised name of Edison Community College, the College re-instituted the name Edison State Community College.

From modest beginnings in 1973 in a rented facility, the College has grown in stages to its current campus, located on 131 acres in Piqua. Its enrollment and offerings have grown steadily during its brief history, from 309 students enrolled in 30 courses in 1973 to more than 3,000 students enrolled today in about 30 technical fields, a broad range of baccalaureate transfer programs, developmental course work, and continuing education offerings.  

Edison State Community College offers five different degrees, two of which are designed for transferring to a four-year college or university, and three which prepare graduates for immediate employment. Providing modern campus facilities and leading-edge computer and Internet technology, Edison State Community College cannot be surpassed for its learning environment.

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