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Application Analyst - Duke Health Technology Solutions - Durham

Employer
Duke University
Location
MC - MAESTRO CARE - FTES

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Administrative Jobs
Technology, Analysts & Programming
Employment Type
Full Time
Institution Type
Four-Year Institution

Job Details

Primary role:
The Application Analyst is primarily responsible for the development, deployment, post-implementation support, product design and testing cycles of the Maestro Care (Epic) Inpatient Electronic Health Record (EHR) for the Clinical Documentation/Orders/Emergency/Obstetrics module. This includes planning, performing, managing, and supporting identified ClinDoc/Orders/ASAP/STORK users in the Duke environment.

The incumbent will work closely with Epic and identified other Maestro Care applications staff to create and carry out deployment tasks, clinical workflow interpretation, and participate in Maestro Care Inpatient application build, testing and support. Advise and assist with educational issues, including cross-training of team members, end-users and DHTS Service Desk via face-to-face, via phone or email and via training classes.

Act as Maestro Care Inpatient EHR application expert for base functionality. Update test plans to account for testing of new features with all releases.

Participate in the design and specification of bug-fixes to ensure they meet the needs of the Duke environment, as well as participate in design sessions and review of specifications for new features and enhancements in the Maestro Care Inpatient EHR.

Work with others on the Application Support team to manage all user access to Maestro Care Inpatient EHR systems and track changes. Analyst may be expected to have Epic certification and/or proficiency in ClinDoc, Orders, ASAP, and/or Stork.

Level 1:

  • Obtain additional Epic certification and proficiency as defined by management through a combination of classroom instruction at Epic (Madison, Wisconsin), self-directed learning, multiple project assignments and competency exams.
  • Interprets and analyzes systems, data, and information with supervision.
  • Implements applications, tools, processes and structures that assist end users with the management of data in their business unit.
  • Provides systems support, including troubleshooting and the configuration and testing of software.
  • Ensures security of technology solutions with supervision.
  • Participates in planning and providing customer training sessions on system use or revisions.
  • Assists in making oral and written presentations to project teams and management.
  • Completes moderately complex tasks and portions of larger information system projects with direction.
  • Identifies internal resources to build project team performance.
  • Updates system, operational and department documentation .
  • Recommends areas for process improvement.
  • Perform other related duties incidental to the work described herein.
  • Adhere to organizational policies and procedures and follow all change control processes defined within Maestro Care

Level 2:

In addition to the duties described for the Level 1, the Level 2 will:

  • Perform in-depth analysis of end user department workflows, data collection, report details, and other technical issues associated with Epic software as they relate to system design and build decisions
  • Proactively complete assigned Maestro Care application deployment(s), management and testing tasks within defined timeline
  • Manage the documentation, resolution and completion of identified deployment issues and tasks
  • Build, test, and debug Epic application(s) to ensure the system meets end user requirements
  • Responsible for writing and executing test plans, documenting and resolving defects within Quality Center
  • Develop and document system and user procedures
  • Develop report specifications and work closely with report writers to ensure all operational and regulatory reporting needs are met including reports necessary to comply with Meaningful Use requirements
  • Provide both business and after hours support for issues around system production support including the analysis, prioritization and implementation of requested changes, analysis of new functionality, coordination of software release updates, system testing and interface enhancements
  • Requires applicable Epic certification or the ability to complete certifications within the defined timeline.
  • Makes oral and written presentations to project teams, management, and other departments.
  • Coordinates and operationalizes simple to complex projects with direction.
  • Identifies areas for procedural improvements. Provides detailed specifications describing functions to be automated.

Required Qualifications

Education/Training:
Bachelor's degree, preferably in computer science or a clinical field, or four years of equivalent clinical or IT experience. Prefer clinical experience in an inpatient setting.

Experience:
Level 1- No experience required beyond the minimum education (or equivalency) requirement
Level 2- Two years of related experience.

Licensure/Certification:
Level 1 -- If applicable, maintenance of North Carolina licensure or certification in related clinical discipline is required for all levels.
Level 2 -- In addition to the requirements described for the Level 1, the Level 2 requires: Epic ClinDoc/Orders certification preferred.

Skills:

Level 1:

  • Customer service
  • Critical thinking
  • Statistica l reporting
  • Data coding - general
  • Data analysis and trending
  • Effective oral and written communication
  • Application configuration< br/>User technical support/training
  • Ability to translate business pr ocess into a technical solution


Level 2:
In addition to the KSAs described for the Level 1, the Level 2 will demonstrate:

  • Knowledge of project management to manage deliverables
  • Design specifications for information systems
  • Implementation of information systems
  • Maintenance of information systems
  • Quality assurance (may be required)
  • Adult learning and training methods (may be required)

Duke is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.

Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.

Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essentialjob functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.

Organization

Read our Diversity Profile History

Duke University was created in 1924 by James Buchanan Duke as a memorial to his father, Washington Duke. The Dukes, a Durham family that built a worldwide financial empire in the manufacture of tobacco products and developed electricity production in the Carolinas, long had been interested in Trinity College. Trinity traced its roots to 1838 in nearby Randolph County when local Methodist and Quaker communities opened Union Institute. The school, then named Trinity College, moved to Durham in 1892, where Benjamin Newton Duke served as a primary benefactor and link with the Duke family until his death in 1929. In December 1924, the provisions of indenture by Benjamin’s brother, James B. Duke, created the family philanthropic foundation, The Duke Endowment, which provided for the expansion of Trinity College into Duke University.Duke Campus

As a result of the Duke gift, Trinity underwent both physical and academic expansion. The original Durham campus became known as East Campus when it was rebuilt in stately Georgian architecture. West Campus, Gothic in style and dominated by the soaring 210-foot tower of Duke Chapel, opened in 1930. East Campus served as home of the Woman's College of Duke University until 1972, when the men's and women's undergraduate colleges merged. Both men and women undergraduates now enroll in either the Trinity College of Arts & Sciences or the Pratt School of Engineering. In 1995, East Campus became the home for all first-year students.

Duke maintains a historic affiliation with the United Methodist Church.

Home of the Blue Devils, Duke University has about 13,000 undergraduate and graduate students and a world-class faculty helping to expand the frontiers of knowledge. The university has a strong commitment to applying knowledge in service to society, both near its North Carolina campus and around the world.

Mission Statement

Duke Science"James B. Duke's founding Indenture of Duke University directed the members of the University to 'provide real leadership in the educational world' by choosing individuals of 'outstanding character, ability, and vision' to serve as its officers, trustees and faculty; by carefully selecting students of 'character, determination and application;' and by pursuing those areas of teaching and scholarship that would 'most help to develop our resources, increase our wisdom, and promote human happiness.'

“To these ends, the mission of Duke University is to provide a superior liberal education to undergraduate students, attending not only to their intellectual growth but also to their development as adults committed to high ethical standards and full participation as leaders in their communities; to prepare future members of the learned professions for lives of skilled and ethical service by providing excellent graduate and professional education; to advance the frontiers of knowledge and contribute boldly to the international community of scholarship; to promote an intellectual environment built on a commitment to free and open inquiry; to help those who suffer, cure disease, and promote health, through sophisticated medical research and thoughtful patient care; to provide wide ranging educational opportunities, on and beyond our campuses, for traditional students, active professionals and life-long learners using the power of information technologies; and to promote a deep appreciation for the range of human difference and potential, a sense of the obligations and rewards of citizenship, and a commitment to learning, freedom and truth.Duke Meeting

 “By pursuing these objectives with vision and integrity, Duke University seeks to engage the mind, elevate the spirit, and stimulate the best effort of all who are associated with the University; to contribute in diverse ways to the local community, the state, the nation and the world; and to attain and maintain a place of real leadership in all that we do.”

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