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Assistant Program Manager-Online Ms Scm

Employer
The University of Tennessee, Knoxville
Location
Knoxville, TN

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Administrative Jobs
Institutional & Business Affairs, Community & Government Relations, Program Administration, Technology, Analysts & Programming
Employment Type
Full Time
Institution Type
Four-Year Institution
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Job Details

Description
ASSISTANT PROGRAM MANAGER - ONLINE GRADUATE AND EXECUTIVE EDUCATION

Regular, Non-Exempt, Market Range 8

The Haslam College of Business at the University of Tennessee, Knoxville, invites applications for a non-exempt Assistant Program Manager - ONLINE.  Reporting to the Program Manager-MSSCM Online, the Assistant Program Manager provides support in all academic and operational aspects for the Master of Science in Supply Chain Management (MS-SCM) program and other online programs in Graduate and Executive Education department of the Haslam College of Business.  Primary responsibilities include front-line program operations and delivery and direct support and service to prospective and enrolled students.

The position has responsibility for independently executing recruitment, admissions, and graduation processes, as well as providing wide-ranging support to a large, diverse student group expected to number 250-350.  Additional responsibilities include collecting data and interfacing with a 3rd party program delivery vendor.



Qualifications
Responsibilities:

PROGRAM OPERATIONS AND DELIVERY

    Coordinate, manage, and execute all processes and communications related to admission, orientation, academic progress, and graduation for all students in MS SCM program (250 – 350 students per semester) and Online MBA program (50 - 200 students per semester).Manage and execute all registration permissions and holds for three annual registration periods.Independently review applications and determine which students to admit to program.  Admitting approximately 50 new students per program three times per year. Track enrollment deposits and confirmations to ensure accuracy.  Compile and present data to Program Manager. Oversee admission to candidacy process and track graduation applications.Update and present three asynchronous orientation sessions per year for newly admitted students.Coordinate all planning and logistics for three annual on-campus Immersion events in collaboration with Program Manager, teaching faculty, and Career CoordinatorPlan and implement all student social engagement activities, including fostering community in the program's Virtual Student UnionResponsible for all communications with 3rd party program delivery vendor, including but not limited to processing all vendor NetID requests.Select and order apparel and other promotional items for student ambassadors and program graduates.
STUDENT SUPPORT AND SERVICE

    Serve as point of contact for diverse, online graduate student population.  Most students are adult, working professionals living all over the world who have more complex challenges than traditional students.Promptly troubleshoot and resolve wide range of issues experienced by diverse student population.  Use judgment to determine when to escalate an issue to Program Managers.Oversee Student Ambassador Program. Interview and select ambassadors, provide training and ongoing program maintenance.Facilitate webinars for prospective student recruitmentServe as main point of contact for students sponsored by employers, including overseeing all third-party billing communications and grade verification requests.
ACADEMIC ADVISING

    Serve as main point of contact for advising students on course selection, registration needs, and tracking academic progress. Oversee entire leave of absence and reinstatement process for the program, guiding students through the process and alternative academic progression options.
 Qualifications:

Required Qualifications and Experience:

  • Bachelor’s degree and experience in program/project management and experience in educational setting
Desired Qualifications and Experience:

  • Master’s degree preferred 
  • Experience in higher education
  • 5+ Years of Business Experience
Required knowledge, skills, and abilities:

  • Excellent written and verbal communications skills
  • Strong customer relationship skills
  • Demonstrated Project Management and Organization Skills
  • Knowledge of Higher Education Administration, Program Management & Event Management
  • Continuous Improvement Mindset
Application Process:

The Knoxville campus of the University of Tennessee is seeking candidates who have the ability to contribute in meaningful ways to the diversity and intercultural goals of the University. Screening of applicants will begin immediately and will continue until the position has been filled.

Interested individuals should provide a Cover Letter addressing professional experience relevant to each required minimum qualification, a Resume, and complete contact information for 3 Professional References.



Job: Other Admin Asst/Secr/Clerical
Primary Location: US-Tennessee-knoxville
Organization: Executive Degree Programs
Schedule: Full-time
Job Posting: Nov 22, 2022, 7:46:43 AM

Organization

Working at The University of Tennessee, Knoxville

Founded in 1794, the University of Tennessee is one of the nation’s oldest and most storied public universities. Based in Knoxville, Tennessee’s flagship land-grant institution includes the statewide Institute of Agriculture and the Space Institute in Tullahoma. The university embodies excellence in teaching, discovery, scholarship, research, creative activity, outreach, and engagement. Known as the Volunteers, we lead with a spirit of selflessness, empathy, and courage, and strive to be champions for diversity, equity, and inclusion

UT Knoxville is a Research 1 university with 11 academic colleges and more than 900 programs of study. With an enrollment of more than 30,000 students, our academic programs are repeatedly ranked top in their class. The university co-manages Oak Ridge National Laboratory, the country’s most prominent national lab, driving innovation in advanced manufacturing and materials, national security, and more. We are closely connected with our communities through outreach and extension efforts across Tennessee and through partnerships with non-profits, corporations, and industries—regionally, nationally, and around the globe.

The city of Knoxville is nestled in the foothills of the Great Smoky Mountains. The modern, thriving community is surrounded by gorgeous lakes and hundreds of miles of walking, hiking, and biking trails. Situated along the banks of the Tennessee River, our beautiful features an eclectic music scene, internationally recognized festivals, unique restaurants, and a robust offering of diverse cultural activities. Knoxville is located within a day’s drive of Atlanta, Nashville, Asheville, Charlotte, Louisville, Cincinnati, Memphis, Chicago, and Washington D.C.

Knoxville and the surrounding counties have a population of more than 850,000 people. The region houses many leading corporations and organizations, including Oak Ridge National Laboratory, Pilot/Flying J, the Tennessee Valley Authority, and Regal Cinemas, along with HGTV, Food Network, and other networks owned by Discovery Inc.

As a member of the UT family, you will be surrounded by top-notch faculty, staff, and students from around the world. You will be part of a diverse campus community that is passionate about changing the world and cheering for the Vols on game day.

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