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Insurance and Billing Associate

Towson University
Towson, MD

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Administrative Jobs
Institutional & Business Affairs, Health & Medical Services
Employment Type
Full Time
Institution Type
Four-Year Institution
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Job Details

Responsibilities and Duties
Verifies and inputs patient health insurance coverage; reconcilles payments and balance bills the appropriate accounts to maximize collections; collects and compiles electronic claims and interfaces information to student health insurance companies through third party billing company; communicates with insurance companies regarding unpaid/underpaid claims and denials; and provides customer service to Health Center patients regarding insurance and billing questions and issues. Uses electronic medical record system for updating and retrieving information regarding patient demographics and insurance eligibility from files and databases; cross-trained to perform medical records duties during busy times at the Health Center. Serves as the back-up medical receptionist at the front desk of the Health Center. Schedules appointments, checks patients in and out, invoices patient charges, answers phones and provides the first departmental contact for all patients, guests, and visitors.

Qualifications and Skills
    High school diploma or equivalent.One year of accounting clerical experience.Ability to perform moderately complex accounting and clerical duties.Knowledge of customer service standards when dealing with the public, employees, patients and parents.Experience with Microsoft Office applications, multi-line phone systems, copiers, scanners and fax machines.  


    Experience working in a health care facility, and experience with electronic medical records a plus.  Certification in Medical Coding and Billing.Knowledgeable in the application of medical office practices, procedures and equipment.Experience or familiarity with insurance payments, insurance verification and explanation of benefits.Familiarity with HIPAA policies and standards related to the confidentiality and security of medical records.

Except for qualifications established by law, additional related experience and formal education in which one has gained the knowledge, skills, and abilities required for full performance of the work of the job class may be substituted for the education or experience requirement on a year-for-year basis with 30 college credits being equivalent to one year of experience.

Organization: Student Affairs Division
Primary Location: Main Campus
Job Posting: Nov 22, 2022


Towson CampusTowson University (TU; was founded in 1866, is recognized by U. S. News and World Reports as one of the top public universities in the Northeast and Mid-Atlantic regions, and is Baltimore’s largest comprehensive university, and the largest public, comprehensive institution in the University of Maryland System. TU enrolls over 18,000 undergraduates and nearly 4,000 graduate students across six academic colleges (business, education, fine arts, health professions, liberal arts, science & mathematics), has over 865 full-time faculty, and offers more than 65 bachelor’s, 45 master’s, and 5 doctoral programs. Towson University offers many cultural, educational and athletics programs and events that are open to the public ranging from concerts and lecturers to Division I college sports.

Towson Students Our centrally located campus sits on 330  rolling green acres and is 10 miles north of  Baltimore, 45 miles north of Washington  D.C., and 95 miles south of Philadelphia.  The town of Towson, MD. has a population  of approximately 52,000, with tree-lined  streets, shops, restaurants, movies, bookstores, a county library branch, live music venues, and is in walking distance of the TU campus. Towson was established in 1750 and is the seat of Baltimore County government.

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