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Associate Director-Financial Aid Advising

Towson University
Towson, MD

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Administrative Jobs
Institutional & Business Affairs, Financial Aid
Employment Type
Full Time
Institution Type
Four-Year Institution
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Job Details

Responsibilities and Duties
Manages all advising tasks including but not limited to: reads, interprets, and applies aid regulations and university policies and disseminate regulatory and policy guidance to Advising Staff and other relevant TU Departments. Manages all advising verification tasks including identify and resolve issues, and manages advisor workload and processing time. Coordinates PLUS Loan processing; coordinates Alternative Loan processing including preparation of batch files, reviewing error reports, reconciliation, and serves as back-up for loan processing. Evaluates over-award and census date issues and approves exceptions; coordinates minimum enrollment adjustments including running queries, supervising advisors, coordinating processes and timelines with other staff and Student & University Billing Office; coordinates timing of aid adjustments revised bills, rebate checks, and withdrawals with Student & University Billing Office; supervises the coordination of the Federal Work-Study program and aid processing for our Freshman Transition Program, Associate to bachelor’s Nursing program, and Physician’s Assistant Programs; and determines homelessness status. Helps update our aid forms and communication and lead our FAFSA filing campaign. Coordinates all presentations to students and parents including developing presentations, assigning presenters, and participating in events. Writes and maintains Advising Unit policies and procedures. 


Works closely with the Director and other Associate Directors to set goals, make decisions and establish procedures. Coordinates aid processes with Scholarship Unit especially over-awards, state aid, and withdrawals; supports Internal Control processes by managing Advisors’ completion of the reports, and helping to identify issues and develop procedures; assists Director with packaging strategies and provide feedback related to funding and budget issues; coordinate the review of packaging simulation data and help to identify issues; and advises Director of any issues and provides recommendations for solutions and resolution.  


Collaborates processes and services with the Coordinator of the Processing Unit including: phone coverage; changes in procedures and processing times; reviewing, identifying, and resolving customer service issues; provides training and holds meetings to ensure accurate responses to student and parent questions; and provides training and helps manage the automated verification processes and PLUS Biographic/Demographic update processes completed by the assigned processor(s).


Supervises 6 advisors including hiring, training, timesheets, leave requests, performance evaluations, and resolution of any personnel issues; determines appropriate division of workload between Advising staff including Advising splits and program management; monitors workload and processing time to identify issues; and holds regular advising and training meetings to ensure quick and accurate communication of changes to regulations/policies and identify any current issues.


Completes or oversees Return to Title IV (R2T4) withdrawal calculations to ensure compliance with regulations; coordinates with Scholarship unit and Bursar's office regarding medical withdrawals; coordinates review of students who never began attendance in courses to reevaluate aid eligibility; and coordinates review of repeated coursework.


Liaison for multiple offices on campus including but not limited to Student Conduct, Bursar, Athletics, Office of New Student Programs, and Undergraduate Marketing; serves as point of contact for student/parent inquiries to the President's Office; participates in professional development activities such as webinars and conferences as budget allows; and when assigned, act as Director in his/her absence and assist Director with miscellaneous duties. Occasional evening and weekend hours required.


Telework may be available for this position up to two days per week following the completion of 90 days of service in good standing.

Qualifications and Skills

  • Bachelor's degree
  • Four years of work experience
  • Comprehensive knowledge of federal and state financial aid regulations
  • Experience in managing complex projects as well as familiarity with maintaining complex technical rules in support of business processes
  • Skill in examining and re-engineering operations and procedures, formulating policy and developing and implementing new strategies and procedures
  • Analytical and problem-solving skills
  • Ability to take required initiative to solve problems
  • Ability to collaborate with others, to supervise and train employees, including negotiating conflict
  • Excellent customer service skills as well as excellent communication skills for a diverse community

  • Experience with Oracle PeopleSoft Aid System

Organization: Academic Affairs Division
Primary Location: Main Campus
Job Posting: Nov 22, 2022


Towson CampusTowson University (TU; was founded in 1866, is recognized by U. S. News and World Reports as one of the top public universities in the Northeast and Mid-Atlantic regions, and is Baltimore’s largest comprehensive university, and the largest public, comprehensive institution in the University of Maryland System. TU enrolls over 18,000 undergraduates and nearly 4,000 graduate students across six academic colleges (business, education, fine arts, health professions, liberal arts, science & mathematics), has over 865 full-time faculty, and offers more than 65 bachelor’s, 45 master’s, and 5 doctoral programs. Towson University offers many cultural, educational and athletics programs and events that are open to the public ranging from concerts and lecturers to Division I college sports.

Towson Students Our centrally located campus sits on 330  rolling green acres and is 10 miles north of  Baltimore, 45 miles north of Washington  D.C., and 95 miles south of Philadelphia.  The town of Towson, MD. has a population  of approximately 52,000, with tree-lined  streets, shops, restaurants, movies, bookstores, a county library branch, live music venues, and is in walking distance of the TU campus. Towson was established in 1750 and is the seat of Baltimore County government.

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