University Overview

The University of Pennsylvania, the largest private employer in Philadelphia, is a world-renowned leader in education, research, and innovation. This historic, Ivy League school consistently ranks among the top 10 universities in the annual U.S. News & World Report survey. Penn has 12 highly-regarded schools that provide opportunities for undergraduate, graduate and continuing education, all influenced by Penn’s distinctive interdisciplinary approach to scholarship and learning. As an employer Penn has been ranked nationally on many occasions with the most recent award from Forbes who named Penn one of America’s Best Large Employers in 2023.

Penn offers a unique working environment within the city of Philadelphia. The University is situated on a beautiful urban campus, with easy access to a range of educational, cultural, and recreational activities. With its historical significance and landmarks, lively cultural offerings, and wide variety of atmospheres, Philadelphia is the perfect place to call home for work and play.

The University offers a competitive benefits package that includes excellent healthcare and tuition benefits for employees and their families, generous retirement benefits, a wide variety of professional development opportunities, supportive work and family benefits, a wealth of health and wellness programs and resources, and much more.

Posted Job Title

Referral Coordinator/Case Manager

Job Profile Title

Social Worker

Job Description Summary

Counseling Services within Student Health and Counseling at the University of Pennsylvania seeks a referral coordinator/case manager with experience in college counseling and/or equivalent settings. Student Health and Counseling (SHaC) is a multidisciplinary group of licensed clinical providers and support staff that care for students during their academic journey, within Wellness at the University of Pennsylvania.

The individual in this position provides referral coordination and mental health case management, matching Penn students to mental health services outside of Student Health and Counseling where appropriate. Clinical case management responsibilities may include managing care for a student until they can be referred to a more appropriate facility or provider. The individual in this position also provides consultation and collaboration with staff clinicians regarding client referral needs, insurance options, and community provider or agency availability. The Referral Coordinator/Case Manager organizes referral data, manages data collection and prepares reports. This position will coordinate and work closely with a second SHaC Referral Coordinator/Case Manager.

Counseling Services is seeking a candidate with a solid understanding of the impact of marginalization, inequality, and identity on students and a solid understanding of policies and procedures regarding principles of confidentiality.

Job Description

The Referral Coordinator/Case Manager provides support for students who need assistance finding counseling, other university resources, and access to community providers or organizations. The role requires assessment and crisis management skills to address the case management of complex mental health concerns. This position will provide follow-up case management functions through consultation with SHaC clinicians, working closely with the other Referral Coordinator/Case Manager, consulting as needed with campus partner offices, and ensuring therapeutic engagement with community providers as needed. This individual will develop and coordinate care plans for students, organize follow-up treatment plans following hospitalizations, and will meet with students periodically on an individual basis as needed until a referral out can be effected.

Principal Responsibilities and Duties:

• Provides mental health referral and case management services, matching Penn students to clinically appropriate mental health services outside of Student Health and Counseling to other university resources and/or community providers or organizations, as appropriate.
• Develops and coordinates care plans for students, organizes follow-up treatment plans following hospitalizations, session terminations, and requests for specialized treatment in the Philadelphia area, within the U.S. and internationally. This process may entail assessment of placement options. Collaboration with professionals within the center and in key partnership offices is essential.
• Manages The WellTrack community provider database, including signing up and communicating with community providers, and liaising with database administrators. The individual provides consultation and collaboration with SHaC staff regarding client referral needs, insurance options and community provider and agency availability.
• Develops, organizes, and implements referral data, including new outside providers, data collection, and reports. The Referral Coordinator/Case Manager will work closely with other the Referral Coordinator/Case Manager to accomplish this and to provide coverage for all students who need these services.
• The individual in this position may be asked to assist in the processing of medical leaves of absence.

The role demands strong referral and case management skills as well as good organizational abilities in order to assist students presenting with high acuity or complex presenting concerns.

Position Qualifications:

• Master’s degree with 3 to 5 years of experience in a university counseling center or mental health agency addressing the needs of a young adult population. Minimum LSW or LPC degree.
• Clinical experience must include familiarity with referral services and case management functions and strategies including knowledge of resources in the community, stabilization options for clients, collaborative communication with multi-disciplinary providers both internally and externally, and a solid knowledge base of a wide range of mental health concerns.
• The successful candidate will be an individual who can promote teamwork, be flexible with attention to detail, and possess the ability to communicate with a high degree of professionalism.
• Ability to manage multiple tasks in a fast-paced work environment is a must.

Counseling Services seeks candidates with a solid understanding of how marginalization, inequality, and identity impact students. Foundation in multicultural counseling is strongly preferred. Experience with multidisciplinary collaboration, consultation, and integrated care is desirable. The individual in this position will be expected to adopt some flexible hours during the week to cover evening shifts. Some Saturdays, 10 am to 3 pm, may be required. Must be licensed in the State of Pennsylvania. This is a full-time, salaried, exempt position.

Application Requirement:
A Cover Letter and Resume/CV are required to be considered for this position. Please upload your Cover Letter where it asks you to upload your Resume/CV; multiple documents are allowed.

Targeted Pay Range:
$ 43,919-$70,000 commensurate with education and experience

Job Location - City, State

Philadelphia, Pennsylvania

Department / School

Health and Wellness

Pay Range

$43,919.00 - $70,000.00 Annual RateSalary offers are made based on the candidate’s qualifications, experience, skills, and education as they directly relate to the requirements of the position, as well as internal and market factors and grade profile.

Affirmative Action Statement
Penn adheres to a policy that prohibits discrimination on the basis of race, color, sex, sexual orientation, gender identity, religion, creed, national or ethnic origin, citizenship status, age, disability, veteran status, or any other legally protected class.

Special Requirements
Background check required after a conditional job offer is made. Consideration of the background check will be tailored to the requirements of the job.

University Benefits

• Health, Life, and Flexible Spending Accounts: Penn offers comprehensive medical, prescription, behavioral health, dental, vision, and life insurance benefits to protect you and your family’s health and welfare. You can also use flexible spending accounts to pay for eligible health care and dependent care expenses with pre-tax dollars.

• Tuition: Take advantage of Penn's exceptional tuition benefits. You, your spouse, and your dependent children can get tuition assistance here at Penn. Your dependent children are also eligible for tuition assistance at other institutions.

• Retirement: Penn offers generous retirement plans to help you save for your future. Penn’s Basic, Matching, and Supplemental retirement plans allow you to save for retirement on a pre-tax or Roth basis. Choose from a wide variety of investment options through TIAA and Vanguard.

• Time Away from Work: Penn provides you with a substantial amount of time away from work during the course of the year. This allows you to relax, take vacations, attend to personal affairs, recover from illness or injury, spend time with family—whatever your personal needs may be.

• Long-Term Care Insurance: In partnership with Genworth Financial, Penn offers faculty and staff (and your eligible family members) long-term care insurance to help you cover some of the costs of long-term care services received at home, in the community or in a nursing facility. If you apply when you’re newly hired, you won’t have to provide proof of good health or be subject to underwriting requirements. Eligible family members must always provide proof of good health and are subject to underwriting.

• Wellness and Work-life Resources: Penn is committed to supporting our faculty and staff as they balance the competing demands of work and personal life. That’s why we offer a wide variety of programs and resources to help you care for your health, your family, and your work-life balance.

• Professional and Personal Development: Penn provides an array of resources to help you advance yourself personally and professionally.

• University Resources: As a member of the Penn community, you have access to a wide range of University resources as well as cultural and recreational activities. Take advantage of the University’s libraries and athletic facilities, or visit our arboretum and art galleries. There’s always something going on at Penn, whether it’s a new exhibit at the Penn Museum, the latest music or theater presentation at the Annenberg Center, or the Penn Relays at Franklin Field to name just a few examples. As a member of the Penn community, you’re right in the middle of the excitement—and you and your family can enjoy many of these activities for free.

• Discounts and Special Services: From arts and entertainment to transportation and mortgages, you'll find great deals for University faculty and staff. Not only do Penn arts and cultural centers and museums offer free and discounted admission and memberships to faculty and staff. You can also enjoy substantial savings on other goods and services such as new cars from Ford and General Motors, cellular phone service plans, movie tickets, and admission to theme parks.

• Flexible Work Hours: Flexible work options offer creative approaches for completing work while promoting balance between work and personal commitments. These approaches involve use of non-traditional work hours, locations, and/or job structures.

• Penn Home Ownership Services: Penn offers a forgivable loan for eligible employees interested in buying a home or currently residing in West Philadelphia, which can be used for closing costs or home improvements.

• Adoption Assistance: Penn will reimburse eligible employees on qualified expenses in connection with the legal adoption of an eligible child, such as travel or court fees, for up to two adoptions in your household.

To learn more, please visit: https://www.hr.upenn.edu/PennHR/benefits-pay