Job Summary

Assist managers with writing process documentation and training materials, tutorials, surveys, websites, policies, and flow charts.

Primary Responsibilities

• Assists managers with drafting process documentation materials. Develops corresponding flow charts, and controls-testing documents. Organizes and manages all process documentation folders and files on a shared network.
• Assists managers with development and updates of staff training materials.
• Updates existing, and develops new, finance-related Workday tutorials and training materials that help University accountants and administrators with accessing financial data, running reports, and generating transactions.
• Assists with the standardization and organization of all department on-boarding documents, including job descriptions, job requisitions, and student quality experience forms.
• Functions as a web editor for the Financial Services department, providing public information for both employees and clientele.
• Assists with the review and update of internal department policies, as well as finance-related University policies.
• Develops internal and external surveys for collecting feedback on training, customer service, and analytics on products and services.

Skills

• A proficiency with English writing skills is required.
• General knowledge of accounting and business concepts and systems is preferred.
• Proficiency with Microsoft Word, Excel, Visio, and PowerPoint, as well as Canvas and Screencast-o-matic or other desktop video capturing tools.
• Familiarity or experience with Brightspot or other web authoring tools is preferred.
• Excellent team collaboration and communication skills.
• Highly organized, pays close attention to details, and forward-thinking.
• Project management skills are helpful.

Education

Lower Division Courses Completed

Work experience

3 Months of Directly Relevant Experience or equivalent education preferred

Physical demands

Typical office environment