School/Department:Education Services
Based at: Cranfield Campus, Cranfield, Bedfordshire
Hours of work: 37 hours per week, normally worked Monday to Friday. Flexible working will be considered.
Contract type: Fixed term contract
Fixed Term Period: For 12 Month
Salary: Full time starting salary is normally in the range of 22,204 to 24,549 per annum, pro rata with potential progression up to 27,972 per annum, pro rata
Apply by: 06/12/2022

Role Description

About the Role

As a Student and Academic Support Administrator, you will be responsible for supporting the delivery of allocated academic administration and student support relating to taught and/or research students and for ensuring high levels of customer support.

About You

The post holder will hold a minimum of 5 GCSE s or equivalent, including English and Math s.  Demonstrable experience of working in an administrative office environment, using modern office equipment and experience of data entry are essential. In addition, the post holder will be IT literate in all Microsoft applications, email, internet and database applications; excellent communication skills and attention to detail is essential; an adaptable team member who on occasions is able to work on own initiative, unsupervised with excellent interpersonal skills and a strong work ethic.  A firm understanding of good customer service delivery is a must.

About Us

As a specialist postgraduate university, Cranfield s world-class expertise, large-scale facilities and unrivalled industry partnerships are creating leaders in technology and management globally. Learn more about Cranfield and our unique impact here.

Education Services provides a wide range of support to the University's Schools. The department s strategic objectives are to provide a professional and efficient service to the University's Schools in all of these areas.  A number of staff are embedded within a school and/or theme, and are focused directly on the front line delivery of course administration and student support.

Our Values and Commitments

Our shared, stated values help to define who we are and underpin everything we do: Ambition; Impact; Respect; and Community. Find out more here. 

We aim to create and maintain a culture in which everyone can work and study together and realise their full potential. We are a Disability Confident Employer and proud members of the Stonewall Diversity Champions Programme. We are also committed to actively exploring flexible working options for each role.  Find out more about our key commitments to Equality, Diversity and Inclusion and Flexible Working here.

Working Arrangements

Collaborating and connecting are integral to so much of what we do. Our Working Arrangements Framework provides many staff with the opportunity to flexibly combine on-site and remote working, where job roles allow, balancing the needs of our community of staff, students, clients and partners.                                  

For an informal discussion about this opportunity, please contact Jessica Puttick, Student and Academic Support Manager (SWEE), (E): j.puttick@cranfield.ac.uk

Please do not hesitate to contact us for further details on E: hrrecruitment@cranfield.ac.uk. Please quote reference number 4314