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Instructional Technology and AV Analyst - #223362

Western Carolina University
Cullowhee, NC

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Administrative Jobs
Technology, Instructional Technology & Design
Employment Type
Full Time
Institution Type
Four-Year Institution
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Job Details

Posting Number:


Quick Link for Internal Postings:

Classification Title:

Tech Support Analyst

Competency Level:


Working Title:

Instructional Technology and AV Analyst - #223362


Academic Engagement & IT Governance

About WCU:

Western Carolina University has been named to the 2022 “America’s Best Employers by State” list by Forbes, ranking 14 out of the top 100 employers in North Carolina. Western Carolina University is the UNC system’s westernmost campus and has been consistently ranked as one of the top 15 public regional institutions in the South.
Employees of WCU are provided a comprehensive benefits package as well as other resources, policies and programs to ensure a happy and healthy work/life balance. Benefit eligible employees have access to dental, vision and health insurance plans – eligibility begins on the first of the month following date of hire. Retirement plan contributions begin on the eligibility date following election and include employer contributions for either a defined contribution or a defined benefit plan. Optional disability plans are also available.
Eligible employees have access to tuition waivers for up to three courses per academic year; employee may enroll at any of the constituent UNC System campuses. Also offered are free group exercise classes multiple times per week, a discounted membership to the campus recreation center, free vaccine and booster shots offered on campus, pretax flexible spending accounts, 12 paid holidays and 24 hours of paid community service leave each year. Paid vacation and sick leave accrual begin after first month of employment. Paid parental leave after 12 months of continuous service.
WCU offers an abundance of training and development programs, certifications, workshops and conferences – many of which are offered free of charge.

Position Summary:

The primary location of this position is on the main Cullowhee, NC campus.

The Instructional Technology and AV Analyst position will be a member of the Academic Engagement and IT Governance (AEITG) department and will serve as Tier 2 technical support for AV and instructional technology. Additional responsibilities will include installing, configuring, and maintaining AV equipment with minimal supervision. Position will help provide support for technology in over 300 AV-enhanced classrooms, computer labs, departmental labs, collaboration spaces, conference rooms, and assisting with faculty/staff computer connections in these spaces. Technology includes AV systems in a variety of configurations, including (but not limited to): projectors, large-screen displays, control systems (touchscreen and otherwise), codecs, audio DSP’s, wireless collaboration devices, both analog/digital connections, and the use of managed network switches. This position is backed up by other IT staff to ensure seamless support. The position will follow IT-defined standards and best practices when troubleshooting issues and assisting with the planning and delivery of IT projects. Position will also be involved with the development of new policies, procedures and best practices for the maintenance and support of AV-enhanced spaces.

Knowledge, Skills, & Abilities Required for this Position:

  • Strong service orientation and demonstrated ability to work well and interact with others, including students, faculty, staff, and senior administration
  • Excellent verbal, written, and listening communications skills, including correctly interpreting client requests and contributing to the success of classes, presentations, special events, conferences, and space renovations.
  • Demonstrated commitment to collaborative decision-making, internal and external to the Division of IT, such as Facilities Management & general contractors regarding space renovations and new construction projects
  • Strong organizational and time management skills, including monitoring multiple forms of communication, and knowledge/experience with project management principles and techniques
  • Demonstrated skills in installation, maintenance and troubleshooting for AV technology related to classrooms, teaching labs, conference rooms and student collaboration areas
  • Ability to read and understand blueprints and wiring diagrams
  • Understanding of networking principles and how they apply to configuring AV systems
  • Ability to proactively and independently perform research and seek solutions, as well as quickly learn new software pertaining to the configuration of AV systems
  • Must be detail-oriented and be able to document inventory, processes, procedures, and completed work
  • Experience and understanding of AV control systems, such as Extron
  • Must be able to lift at least 50lbs and be comfortable working on ladders
  • Familiarity with web-based collaborative tools (EX. Office 365, Video Conferencing Platforms, Project/Task Management tools)
  • Maintain a valid NC driver’s license

Minimum Qualifications:

Graduation from a two year technical college with a major in an Information Technology field and one year in the information technology field related to the position’s role; or graduation from a four year college or university and one year experience in the information technology field related to the position’s role; or graduation from a four year college or university with a major in an Information Technology area. Related information technology experience may be substituted year for year for the required education.

Preferred Qualifications:

  • 2 years of experience with supporting classroom technology and AV/IT systems used for instruction
  • Detail-oriented individual with proven successful ability to work effectively under conditions requiring the ability to handle multiple tasks and varying priorities
  • Certified Extron AV Associate certification or equivalent, or 2 years’ experience working with Extron Equipment
  • Experience with Extron GCP or equivalent control system
  • 1-year experience managing and configuring network equipment
  • 1-year high-level programming experience (Python, C#, JavaScript, etc.)

Anticipated Hiring Range:


Position Type:

Permanent Full-Time

Number of Hours per Week:


Number of Months per Year:


Salary Band Range:

$32,473 - $81,000

Salary Grade:

For administrative purposes during the implementation of Career Banding this contributing level position is considered a Salary Grade 70

Open Date:


Close Date:


Open Until Filled:


Special Instructions to Applicants:

Applicants must apply online. Please submit a cover letter, resume, and at least three professional references (include complete contact information) in order to be considered for the position. In addition, the following optional documents may be attached: Copy of transcripts from highest degree earned or degree that is most relevant to this position.


If no applicants apply, who meet the required Knowledge, Skills, Abilities/Competencies and Training and Experience requirements, then management may consider other applicants.

*Effective October 1, 2015 all new hires into positions subject to the State Human Resources Act (SHRA) will serve a 12 month probationary period as defined by the North Carolina Office of State Human Resources (OSHR).


Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks.

Western Carolina University uses E-Verify to confirm employment eligibility of all newly hired employees. To learn more about E-Verify, including your rights and responsibilities, please visit Proper documentation of identity and employability are required at the time of employment.

Credential Verification:

All new employees are required to have listed credentials/degrees verified within 30 days of employment. All new employees who will be teaching are required to provide official transcripts within 30 days of employment. Transcripts should be provided for the highest earned degree and/or the degree which is being used to satisfy credential/qualification requirements.


Western Carolina University is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race; color; religion; sex; sexual orientation; gender identity or expression; national origin; age; disability; genetic information; political affiliation; National Guard or veteran status, consistent with applicable federal, state and local laws, regulations, and policies, and the policies of The University of North Carolina. Additionally, the University promotes the realization of equal employment opportunity for minorities, women, persons with disabilities, and veterans through its affirmative action program.
Persons with disabilities requiring accommodations in the application and interview process please call (828) 227-7218 or email at [email protected]

University Safety:

The Western Carolina University Annual Safety Report is available online at University Annual Safety Report or in hard-copy by request at the office of the Vice Chancellor for Student Affairs, 227 HFR Administration Building, Cullowhee, NC 28723 (828-227-7147) or the Office of University Police, 111 Camp Annex, Cullowhee, NC 28723 (828-227-7301). The report, required of all universities participating in Title IV student financial aid programs, discusses crime statistics, procedures for reporting suspicious or criminal activity, security, police authority, crime prevention strategies, university policies on substance abuse and sexual offenses, workplace violence and fire safety.


Western Carolina University banner

About Us

Western Carolina University offers a collaborative community of faculty and staff eager to partner together to support the success of our students and our institution. We attract employees who are inspired to work in higher education because of the difference we can make together in the lives of the more than 10,000 students who study at WCU. For a few other reasons WCU is a great place to work:

Do you like being involved in the local community? So do we. We have robust service learning and community outreach efforts that invite students, faculty and staff to serve our local community in an ever-growing number of ways.

Western Carolina University has been named the Top Adventure College in the Southeast and Mid-Atlantic. Our main campus in Cullowhee is situated 15 minutes from the Great Smoky Mountains National Park and the Blue Ridge Parkway. We have a biking and hiking trail on campus and many more in the area.

We attract students who are eager to excel. WCU has the oldest and largest Honors College in the UNC system and is consistently among the Top 5 institutions nationally for undergraduate research projects accepted to the National Conference on Undergraduate Research.

We are a cultural hub for the region. Our College of Fine and Performing Arts produces professional-quality theater under the direction of Broadway star Terrance Mann, and our music programs are recognized as some of the best in the state. Our Pride of the Mountains Marching Band has been invited to the Macy's parade and the Tournament of Roses Parade.

Our healthcare programs are some of the most competitive in the southeast and are housed in an incredible LEED-certified facility complete with some of the best technology in teaching along with community clinics for applied learning.

For more information, please visit our website at


Western Carolina University (WCU) has been honored in multiple areas demonstrating our commitment to our students, faculty, staff and our community.  Our distinguished faculty includes national award-winning authors, nationally and internationally recognized experts, and winners of Emmy, O’Henry, and National Endowment for the Arts awards – to name a few.  WCU has been named a Top Green College by Princeton Review, is among the Top 5 for Undergraduate Research in the nation, and has been named by Kiplinger’s Personal Finance as a Best College Value.  Blue Ridge Outdoors magazine has named WCU the Number 1 Outdoor Adventure College for three years running.  The WCU Pride of the Mountains Marching Band is a Sudler Trophy recipient, having led the Macy’s Thanksgiving Day Parade and the Rose Bowl Parade.  WCU is ranked by U.S. News & World Report in the Top 12 Best Online Programs for the Military as well as #27 among institutions in the South for Best Colleges for Veterans.

Faculty and Staff are honored annually with a broad range of Teaching, Scholarship and service honors.  For more information, please visit our website at


Western Carolina University offers a wide array of high quality benefit plans from which to choose. These include comprehensive health and welfare insurance plans, a choice between two retirement programs, both of which provide a valuable retirement benefit, as well as optional retirement savings opportunities. Employees also benefit from a generous leave program. For more information please visit our benefits page at UNC Benefits

Diversity and Inclusion

Western Carolina University has a commitment to recruiting and retaining diverse employees who bring to our campus varied perspective and cultural understanding. Our Office of Equal Opportunity and Diversity Programs aspires to strengthen diversity as an integral component of excellence at WCU. Among public universities, our institution leads the region in student body diversity, and our diversity metrics are growing.

Mission and Vision

Our Mission (who we are):

To improve individual lives and enhance economic and community development in our region, state and nation through engaged learning opportunities in our academic programs, educational outreach, research and creative activities, and cultural activities. 

Our Core Values and Guiding Principles (what guides and inspires us):

Excellence in Scholarship, Teaching, and Learning

Collaboration with and Respect for our Communities

Free and Open Interchange of Ideas

Responsible Stewardship and Organizational Effectiveness

Organizational and Environmental Sustainability

Cultural Diversity and Equal Opportunity

Our Vision Statement (who we want to be):

To be a national model for student learning and engagement that embraces its responsibilities as a regionally engaged university.

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