Muskegon Community College
Muskegon, Michigan, United States

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Administrative Jobs
Institutional & Business Affairs, Registrar & Student Accounts
Employment Type
Full Time
Institution Type
Community College

Tracking Code549-262Job Description

Muskegon Community College

Named the 19th Best Community College in the U.S. in 2021, Muskegon offers accredited academic programs leading to 54 associate degrees and 32 certificates. As an Achieving the Dream Leader College, MCC’s nationally recognized commitment to student success unites its faculty and staff in their mission to prepare students, build communities and improve lives.

One of Michigan’s most picturesque community colleges, the Muskegon main campus building - an award-winning Alden Dow design - spans Four Mile Creek on a 15-acre sylvan setting. The campus boasts several new multimillion-dollar facilities - the Health and Wellness Center, the Science Center and the Art and Music Building - and includes University Park Golf Course and the Carr-Fles Planetarium. The Sturrus Technology Center in historic downtown Muskegon is home to state-of-the-art applied technology offerings, the Rooks|Sarnicola Entrepreneur Center and the Lakeshore Fab Lab. MCC offers classes in adjacent Ottawa and Newaygo Counties.


Muskegon Community College provides excellent benefits options for our faculty and staff. Below is an overview of our full time employee benefit options.

  • Choice between three health insurance plan options (includes a high deductible plan with a health savings account option).
  • Employer provided dental, vision, life insurance and long term disability insurance.
  • Employer-sponsored retirement plans including state Pension or 14% Retirement Contribution to TIAA (differs by group).
  • Voluntary retirement savings plan options (403b or 457 plans)
  • Tuition benefits at MCC for you and your eligible dependents.
  • Generous time off plans.
  • Paid holidays and holiday closure period in late December.
  • Onsite Fitness Center at the Main Campus & discounts to University Park Golf Course

APPLICATION DEADLINE: Open Until filled- First Review December 7, 2022
STARTING WAGE RANGE: 60,000-76,000 depending on experience

General Description:

Reporting to the Dean of Student Services, the Registrar is responsible for the leadership, development, and management of all administrative, technological, and operational functions of the Registrar’s Office, Welcome Center and Testing Center as well as maintaining the integrity of academic records, providing continuous process improvement and assuring accuracy and consistency of records office functions. The Registrar will actively engage and contribute to the strategic enrollment management activities within the College.

Required Skills

Qualifications: Knowledge, Skills & Abilities:

  1. Minimum of a Bachelor’s Degree, Masters preferred and previous experience in registrar-related work, preferably in a management position.
  2. Must possess strong team building, leadership qualities, excellent verbal and written communication, and analytical and strategic thinking skills.
  3. Minimum of five years of higher education administrative experience in student service or higher education related area, including a minimum of 3 years supervisory experience.
  4. Candidates will have familiarity with enterprise systems (ex. Colleague), degree audit systems, document management, and relational databases. Knowledge of best practices for developing and maintaining academic information in web-based systems and/or portals preferred.
  5. Knowledge of FERPA, Title IX and ADA.
  6. Demonstrated excellence in oral and written communication skills with technical and non-technical audiences.
  7. Demonstrated ability to relate to people of all ages, races, and social-economic backgrounds.
  8. Demonstrated ability to create a warm, welcoming environment to students, parents, faculty/staff and community members especially during busy/chaotic times.
  9. Demonstrated ability to work as part of a successful team.
  10. Highly motivated and solution oriented with a high degree of integrity, ethics and dedication to the mission of the College.

Essential Function:

  1. Manages the Registrar’s Office, Welcome Center, College phone switchboard, Testing Center and Sturrus Technology Center front desk.
  2. Manages the registration processes in Colleague Self-Service, email and in-person, as well as faculty-initiated registration changes and Direct Credit registration.
  3. Oversees the enrollment process, student roster, enrollment verification and grades for the Michigan consortium programs.
  4. Supervises the accuracy, maintenance and release of academic transcripts in-house and through eTranscripts.
  5. Serves an active role in the Commencement planning process and oversees all graduation processes.
  6. Oversee all activities in the Welcome Center such as assisting students with applying for admission, FAFSA, tuition payment, payment plan, student loan applications, and the intake of forms and documents.
  7. Researches, analyzes, troubleshoots and resolves Colleague Administrative system issues.
  8. Manages the record retention process, developing appropriate forms and procedures needed to maintain the integrity and confidentiality as well as document imagining.
  9. Directs the collection of grades and grade changes while managing and communicating the Probation, President’s List, Dean’s List and Honors.
  10. Administers the Family Educational Rights and Privacy Act regulations and related training for College staff.
  11. Prepares and submits student enrollment and degree verification files to the National Student Clearinghouse (NSC). Resolves any errors and/or verifies any discrepancies with student records at the NSC.
  12. Authorizes and manages the Academic Forgiveness process.
  13. Oversees and supervises the graduation audit processes and conferring of degrees while managing the updates and maintenance of the automated degree audit system.
  14. Supervises the automated transfer equivalency program and awarding of prior learning credit.
  15. Manages and updates MCC webpages and MYMCC Portal pages for Registrar’s Office.
  16. Maintains and uploads equivalencies for MCC to the MiTransfer site for MCC.
  17. Serves on the Instructional Affairs Council, Student Services Council, Commencement Committee, MCCDIRT, Technology Council, and other committees and teams as assigned.
  18. Oversees the enrollment verification and residency approval process for students.
  19. Responsible for resolving UIC codes with the State of Michigan.
  20. Prepares and presents student petitions for Student Services Council
  21. Performs other duties as assigned.

Physical, Mental, and Environment Requirements Include:

Mental Demands:

☒ Detailed Work

☒ Student Contact

☒ Deadline oriented

☒ Problem Situations

☒ Multiple Priorities & Demands

☒ Emergency Situations

☒ Confidentiality

☐ On-call Availability

☒ Continual Interruptions

☒ Working Alone

☒ Faculty Contact

☒ Working with Others

Physical Demands:

☒ Standing & Walking

☒ Sitting

☐ Reclining

☐ Carrying

☐ Lifting up to 10 lbs. ☐ Up to 25 lbs. ☐ Up to 50 lbs. ☐ 80 + lbs.

☐ Pushing, Pulling, Twisting, Bending

☐ Climb or Balance

☐ Stoop, Kneel, Crouch, or Crawl

☐ Squatting

☐ Handle or Feel

☐ Reach with Hands and Arms

☒ Talking or hearing

☐ Tasting/Smelling

☐ Working Overhead

☒ Speak in English via Phone or In Person

☒ Close, Distance, Peripheral, and Color Vision along with Depth Perceptions

☐ Ability to Adjust and Focus

Work Environment:

☐ Exposure to wet, humid conditions (non-weather), fumes or airborne particles, toxic or caustic chemicals; extreme heat/cold; and moderate to loud noise levels.

☒ Normal Office environment with little, if, any, discomfort due to heat, dust, noise and the like. Ability to travel to all campus locations required.

Muskegon Community College continues to promote staff diversity, and is an equal opportunity employer. MCC does not discriminate on the basis of race, color, religion, sex, national origin, marital status, sexual orientation, gender identity, transgender status, political persuasion, disability, height, weight, veteran status, age or any other protected class in any of its educational programs, activities or employment. Minorities, women, veterans, and the physically challenged are encouraged to apply. Anyone with a disability will be reasonably accommodated by the College. If you have a disability and need an accommodation or assistance in applying for this position, please contact the Human Resources Office.

Job LocationMuskegon, Michigan, United StatesPosition TypeFull-Time/Regular

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