Application Instructions:

External Applicants: Please upload your resume on the Apply screen. Your application will automatically populate your resume details, and you may verify and update data on the My Information page.

Please add your cover letter and any other documents required for the position to the Resume/CV document upload section at the bottom of the My Experience application page. Use the Select Files button to add multiple documents including your cover letter and supporting documents. The My Experience page is the only opportunity to add your cover letter and supporting document attachments. You will not be able to modify your application after you submit it.

Current Employees: Apply from your existing Workday account. Do not apply from the website. Log in to Workday. Click on the Career Worklet and select Find Jobs. Locate the position and click Apply. Update your Education and Job History.

** Cover letter required for all positions and optional for facilities, campus services, and hospitality positions unless otherwise specified.

Job Description Summary

The Certified Medical Assistant position is full time during the fall and spring semesters (81.25% FTE) and follows the University academic calendar. The work schedule is five shifts (a combination of weekdays and some weekend hours during the academic year).

Job Description

Essential Functions:

• Assists medical staff with preparation, examination, and procedure, including performing patient history interviews to obtain personal data and chief complaints, documentation for records, and vital signs.

• Provides patient care, referrals, and documentation in outpatient clinics.

• Assists clinicians and administers treatments as prescribed by clinicians.

• Administers medications topically, sublingually, orally, and by injection as prescribed by the clinician.

• Conveys clinical information on behalf of the clinician.

• Answers telephone, screens calls, takes messages, and provides information.

• Performs lab and screening tests such as urinalysis, rapid strep tests, throat cultures, and COVID-19.

• Assists in the lab as needed under the supervision of the lab director.

• Front office responsibilities as assigned.

• Collects blood specimens via capillary and venipuncture techniques.

• Performs aseptic procedures such as wound care.

• Provides care of patients in the observation unit, including observing, reporting, and documenting medical conditions, administering prescribed medications, and aiding with activities of daily living.

• Sets up, cleans, restocks, and prepares exam rooms. Helps to maintain medical equipment.

• Administers allergy injections as prescribed, reorders allergy serum, maintains treatment plans, and provides emergency assistance as ordered if needed.

• Communicates with patients regarding health prevention, health practices and self-care.

• Verifies compliance with state immunization requirements.

• Maintains confidentiality.

• Manages infection control using aseptic techniques, chemical disinfection, and correctly handling biohazardous materials.

• Participates in other SHS staff planning, projects, and programs such as health promotion, surveys, and Division of Campus Life events.

• Performs other related duties as assigned.

Required Education, Knowledge, Skills, and Abilities:

• Graduate from an accredited school of Medical Assisting; AAMA or RMA certification required.

• Current CPR/AED certification.

• Ability to effectively communicate and interact with multicultural populations.

• Ability to observe and record symptoms, reactions, and progress.

• Knowledge of specimen collection and testing.

• Knowledge of procedures and standards for the administration of medication.

• Positive attitude, maturity, professionalism, dedication, flexibility, and customer service skills required.

• Ability to exercise skills in the area of initiative, problem-solving, decision-making, and multi-tasking.

• Knowledge of medical equipment and instruments to administer patient care.

• Ability to maintain quality, safety, and infection control standards.

• Ability to make decisions and judgments on sensitive, confidential issues. Maintain the privacy of the University and medical records.

• Ability to work collaboratively with SHS staff.

• Ability to gain competency with electronic medical record software.

Preferred Education, Knowledge, Skills, Abilities:

• Two years of experience working in Urgent Care Office, Primary Care Office or Emergency Room or equivalent education and related training.

• Experience in a primary care outpatient setting.

• Experience working with the college-age population, preferably at a campus health clinic.

• Experience working in a CLIA laboratory is preferred.

Accountabilities:

• Graduate from an accredited school of Medical Assisting; AAMA or RMA certification required.

• Complies with CLIA, OSHA, and other applicable standards.

Physical Requirements:

• Move about inside the office 60% of the time.

• Frequent bending, stooping, and reaching to maintain spaces as needed (e.g., closets, under tables, desks, deliveries/packages).

• Frequently operates a computer.

• Occasional moving, pushing, pulling, and reaching overhead objects (i.e., furniture and equipment) weighing up to 25 pounds.

Environmental Conditions:

• Exposed to bloodborne pathogens 10% of the time.

• Required to don proper PPE many times a day.

Additional Job Description

Note:

This position profile identifies the key responsibilities and expectations for performance. It cannot encompass all specific job tasks that an employee may be required to perform. Employees are required to follow any other job-related instructions and perform job-related duties as may be reasonably assigned by the employee’s supervisor.

To help provide a safe learning and living community, Wake Forest University conducts background investigations and drug screens for all final candidates being considered for employment.

Wake Forest seeks to recruit and retain a diverse workforce and encourages qualified candidates across all group demographics to apply.

Wake Forest University is committed to providing access and reasonable accommodation in employment for individuals with disabilities.

Time Type Requirement

Full timeNote to Applicant:This position profile identifies the key responsibilities and expectations for performance. It cannot encompass all specific job tasks that an employee may be required to perform. Employees are required to follow any other job-related instructions and perform job-related duties as may be reasonably assigned by his/her supervisor.

In order to provide a safe and productive learning and living community, Wake Forest University conducts background investigations and drug screens for all final staff candidates being considered for employment.

Wake Forest seeks to recruit and retain a diverse workforce while promoting an inclusive work environment committed to excellence in the spirit of Pro Humanitate. In adherence with applicable laws and as provided by University policies, the University prohibits discrimination in its employment practices on the basis of race, color, religion, national origin, sex, age, sexual orientation, gender identity and expression, genetic information, disability and veteran status and encourages qualified candidates across all group demographics to apply.