Minimum Requirements

Associate degree in administrative office, business, information systems or an equivalent education background from a regionally accredited institution.

Two years work experience in a secretarial or office administration position.

Skills & Abilities

Excellent management skills in human relations and communications (oral and written) are required.Commitment to excellent customer service and continuous improvement.Ability to work without close supervision.Ability and willingness to work as part of a team to achieve common goals.Willingness to work irregular hours, including nights and weekends.Willingness to participate in professional development activities.Commitment to the community college "open door" philosophy.Excellent demonstrated computer skills including database, spreadsheets, and office publishing programs.

Knowledge of office management techniques and the ability to organize workflow and coordinate activities.

Knowledge of and experience with North Carolina’s NCWorks On-line system.

Knowledge of Columbus County (geographic, economic, workforce, etc)

Primary Functions of Position

Under the general supervision of the Manager of the NCWorks Career Center, the NCWorks Career Advisor/ Processing Assistant IV delivers customer service, administrative and basic technical and/or programmatic assistance and support to adults, and dislocated workers, job seekers, staff and/or business customers. This position is responsible for support services for members of the NCWorks Career Center. In order to fulfill the objectives of this position, the NCWorks Career Advisor/Processing Assistant IV performs the following functions:

Essential Duties:

Provides the initial physical point of contact for customers, determines the general nature of their needs and directs them to appropriate services/staff with excellent customer service skills and professionalism.Assists all customers with job search/job development/job placement activities, including business customers.Performs general administrative support to include answering telephone and returning customer inquiries, completing correspondence, purchasing, forms and reports, distributing mail, filing and cross-indexing documents, organizing data into easily retrieved formats, photocopying requested documents and informational material, maintaining storage and inventory control of supplies.Provides vocational, educational and personal counseling and/or case management for NCWorks Career Center customers individually and in small groups.Responsible for case management for designated WIOA customers, including mandated case load numbers, eligibility determination, documentation of activities, delivery of required services and follow-up to meet required performance measures.Responsible for customer assessment, eligibility, enrollment, tracking, and follow up.Provides excellent customer service to every customer or potential customer, utilizing interviewing, coaching/training techniques, labor market information and recruiting skills to match job seekers to employers.Attends training and staff meetings to relay customer information and to learn about various resources or programs.Assists with special activities, events and programs which may include irregular, evening, and weekend working hours or travel.Works as a team member within the NCWorks Career Center and Student Services Division.Performs other duties as assigned by the Manager of the Columbus County NCWorks Career Center and the Dean of Student Services

Application Procedures

Starting salary will be commensurate with qualifications, experience, and labor market. Excellent references from previous employers must be furnished upon request.

A completed Southeastern Community College application, a resume, letter of interest addressing the requirements and educational transcripts (unofficial copies of transcripts will be sufficient for the screening process, but official copies must be submitted prior to employment) must be submitted to the college Human Resources Office in order for applicants to be considered for this position. Applications will be accepted until position is filled.

Inquiries should be directed to the Human Resources Office, Southeastern Community College, P.O. Box 151, Whiteville, NC 28472. Telephone (910) 788-6310 or (910) 788-6206. www.sccnc.edu

An Equal Employment Opportunity/Affirmative Action Employer