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Financial Aid Advisor II

Employer
Texas A&M University-San Antonio
Location
San Antonio, TX

Job Details

Job Title

Financial Aid Advisor II

Agency

Texas A&M University - San Antonio

Department

Enrollment Management

Proposed Minimum Salary

Commensurate

Job Location

San Antonio, Texas

Job Type

Staff

Job Description

The Financial Aid Advisor II, under direction, counsels and provides student financial aid and scholarship information to prospective and currently enrolled students and their families. Facilitates workshops, develops and makes presentations on and off campus to groups regarding financial aid and scholarships. May coordinate or specialize in a specific program. May provide some mentorship and training to other staff.

Responsibilities:

  • Advises and counsels students, parents, and/or prospective students in solving their educational financial problems through scholarships, loans, grants, employment and financial counseling.

  • Responds to questions and counseling needs in-person and by written, phone, and e- mail means from currently enrolled students, prospective students and parents.

  • Provides loan and indebtedness counseling to students on an individual and group basis. Assists students with specialized needs such as Study Abroad, Vocational Rehabilitation, Graduate, and International Students

  • Assists outreach staff with prospective students and in their transition to current students.

  • Performs reviews of student files, collecting supporting documentation and making adjustments as needed. Awards, revises and/or approves the awarding of financial aid through the specific controls of program policy and guidelines.

  • Makes adjustments, if necessary, for compliance issues, and submits the corrections through the mainframe correction process or submits through Electronic Data Exchange (EDE).

  • Reviews Satisfactory Academic Progress appeals and makes decisions regarding the validity of these appeals and any other steps the student must take to satisfy judgment rendered to re-establish eligibility for financial aid or scholarships

  • Serves as regularly scheduled Quick Queue agent and assists with coverage of front counter in the main reception area of department, greeting visitors, answering inquiries regarding federal financial aid forms, records, procedures, and policies.

  • Serves as a back-up counselor and a walk-in counselor on a weekly basis.

  • Provides assistance and guidance to other financial aid staff to ensure that processing activities adhere to established policies and procedures.

  • Assists with conducting on and off campus presentations, seminars, and/or workshops for students (particularly high schools) and possibly for professional development training.

  • May work at resource tables as requested by groups from TAMU, prospective student groups and others.

  • Participates in the review, revision, and interpretation of complex rules, regulations, procedures and policies relating to general financial aid, scholarships, and team specialty area(s).

  • Interprets and maintains knowledge of current federal, state and institutional policies, procedures and regulations pertaining to financial aid, student employment and scholarships.

  • Assists in developing and revising financial aid consumer information materials, publications and brochures for currently enrolled students, prospective students and their parents, colleges, departments, and university use

  • Assists in planning and executing special events for specific audiences and in support of departmental initiatives

  • May coordinate or serve as a resource for a specialized program for financial aid,

Education and Experience:

  • Bachelor’s degree in related field.

  • One (1) year of related experience.

Knowledge, Skills and Abilities:

  • Knowledge of word processing and spreadsheet applications.

  • Knowledge of financial aid counseling, verification, rules and regulations

  • Ability to multitask and work cooperatively with others.

  • Oral and written communication skills.

  • Customer Service skills.

  • Ability to work individually or as a team.

  • Ability to organize and make decisions.

  • Ability to relate well with a diverse student population.

Application Instructions:

Please make sure to provide the following documents:

  • Application

  • Cover Letter to include two professional references

  • Resume

For detailed instructions on how to apply for any position on our website, please use the following link:

http://www.tamusa.edu/humanresources/job-opportunities/index.html

Summary of Employee Benefits:

https://www.tamusa.edu/humanresources/documents/summary-of-employees-benefits.pdf

Please ensure that all required documents are uploaded prior to submitting the application. Once application is submitted, no changes or revisions can be made. If you have issues with adding documents with your application, please contact HR at 210-784-2058.

In compliance with ADA, if accommodations are needed for the application process, please contact HR at (210) 784-2058.

All positions are security-sensitive. Applicants are subject to a criminal history investigation, and employment is contingent upon the institution’s verification of credentials and/or other information required by the institution’s procedures, including the completion of the criminal history check.

Equal Opportunity/Affirmative Action/Veterans/Disability Employer committed to diversity.

Organization

TAMUSA pic1Texas A&M University-San Antonio (A&M-SA) is a contemporary university that reflects the diverse and heritage-rich community it serves. Founded as the first upper-division institution of higher education in South San Antonio in 2009, A&M-SA today is a comprehensive four-year university offering high-quality, affordable education.

From fall 2008 to fall 2017, enrollment has grown 340 percent. The University currently serves nearly 6,500 students and has graduated more than 8,000 alumni. The student body is 60 percent female and 72 percent Hispanic. Approximately 77 percent of students are the first in their family to attend college.

TAMUSA pic3Since becoming president of A&M-SA in 2015, Dr. Cynthia Teniente-Matson has forged an audacious strategic plan for the University to fulfill its mission and bring to life its core values while achieving several important goals, including becoming a national model for student and academic success.

Through the University’s 26 undergraduate degrees and 13 graduate degrees, students can pursue a wide variety of in-demand fields, such as education, business, information technology and cyber security, criminology and biology. A&M-SA equips students with the knowledge, marketable skills and high-impact educational experiences that prepare them for rewarding careers, responsible global citizenship and lifelong learning.

With unprecedented enrollment growth, small classes, flexible schedules and in-demand degrees, A&M-SA is making the dream of higher education a reality for students in the San Antonio community and beyond.TAMUSA pic2

Fast Facts:

  • A&M-SA offers the lowest undergraduate tuition among four-year universities in San Antonio: $8,216 average cost per year (tuition and fees for spring and fall semesters for 15 credit hours/semester)
  • A&M-SA is a Military EmbracingTM university; 1 in 6 of our students is military connected (veterans, active-duty, spouses or dependents)
  • The National Security Agency (NSA) designated A&M-SA as a National Center for Academic Excellence in Cyber Defense Education (CAE-CDE) through the year 2022. This prestigious designation puts the University among a select group of institutions nationwide meeting rigorous federal standards.
  • 20:1 student to teacher ratio

Accreditation

Texas A&M University-San Antonio (A&M-SA) is accredited by the Southern Association of Colleges and Schools Commission on Colleges to award baccalaureate and master’s degrees. Contact the Commission on Colleges at 1866 Southern Lane, Decatur, Georgia 30033-4097, call 404-679-4500 or visit http://www.sacscoc.org for questions about the accreditation of A&M-SA.

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