This job has expired

Associate Director of Faculty Support and Digital Learning Environment

Portland State University
Hybrid schedule combining on remote and on campus work in Portland may be available.
Starting $78,708 – 95,340/year + generous benefit package, may be negotiated above this rate.

View more

You need to sign in or create an account to save a job.

Portland State University is Oregon’s most affordable public research university, located in the heart of one of America’s most dynamic cities. Our mission to “let knowledge serve the city” reflects our dedication to turning ideas into action — in Portland and around the world. More than 27,000 students from all backgrounds bring diverse perspectives to our classrooms and campus life.

The Associate Director of Faculty Support and Digital Learning Environment is responsible for faculty digital support services and the identification, management, and contracting of digital learning tools. This position provides direct leadership for the faculty digital support team, ensuring responsive, effective and efficient help with academic technology and teaching across PSU. The Associate Director assists the Associate Vice Provost for Academic Innovation in identifying and implementing innovative digital solutions to address teaching and learning challenges and continuously advance faculty and student success. This position requires expertise in academic technology, pedagogy, technical support, and customer service.

This position will:

  • Manage academic technology for the PSU Digital Learning Environment
  • Contribute to the creation and maintenance of a technology roadmap that bridges a progressive learning approach with the implementation of practical, agile solutions that facilitate faculty and student success
  • Provide feedback, data analysis, and recommendations on the user experience and trends across PSU’s DLE
  • Identify and mitigate any risk such as privacy, security and interruption of service, notifying the AVP of any such risks that arise
  • Report the effectiveness of existing platforms and deliver insights to the institution on outcomes and experience
  • Oversee the coordination of the contract renewal cycle and process for all platforms, work with AVP to manage licensing costs to the allocated budget
  • Engage in a high degree of collaboration with OIT to deliver a simple, intuitive and engaging user experience across all devices with consideration for strategy, design, UI and interoperability
  • Develop and lead innovative projects to advance teaching and learning with academic technology  
  • Optimize the Faculty Support service model, including managing the Help Desk and scheduling 
  • Lead the Faculty Support team to a high level of responsiveness, quality service, and stakeholder satisfaction
  • Collaborate with the OIT System Administration team to maintain the integrity, security, and privacy of OAI-procured technology

Minimum Qualifications

  • Master’s degree in Education Technology or related field pertaining to adult learning.
  • Three years of operational and supervisory experience managing faculty support or customer service teams.
  • Three years of experience providing faculty support for instructional design and delivery, a Learning Management System, and multimedia and digital collaboration tools.
  • Experience evaluating, selecting and supporting academic technologies in a complex digital learning environment.

Preferred Qualifications

  • Proven experience with project management, ticketing, and academic software
  • Deep knowledge and experience with Canvas, Zoom, Kaltura and Google platforms

Monday - Friday, 8 am - 5 pm, with the possibility of a hybrid schedule that blends on-campus and remote work. 

You need to sign in or create an account to save a job.

Get job alerts

Create a job alert and receive personalized job recommendations straight to your inbox.

Create alert