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Office Support, Experiential Learning

Employer
Grand Rapids Community College
Location
Grand Rapids

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Job Details



Office Support, Experiential Learning






Date: October 19, 2022

Position Title: Office Support, Experiential Learning

Department: Experiential Learning

Job ID: 1397

Work Hours/Schedule: 40 hours/52 weeks*

Compensation: APSS, Level B - $18.47/hour

Reports to: Director of Experiential Learning

Posting Close Date: Open Until Filled

*Must be willing to work a flexible schedule, working between M-F, 8:00am-5:00pm, and may include some evenings and/or weekends.

BENEFITS

Grand Rapids Community College provides an excellent benefits experience for our GRCC family. Our benefit package is designed to enhance employees' health and well-being. Part-time employees have different benefits outlined in the specific collective bargaining agreements and handbooks. Below is an overview of these benefits, additional details are available on the Human Resources/Benefits website:
    Six health insurance plan options (includes a high deductible plan with a health savings account option). A unique dental & vision reimbursement program (includes coverage for adult orthodontia & lasik eye surgery). Employer sponsored retirement plans as well as voluntary retirement savings plans (403b or 457 plans) Tuition benefits at GRCC for you, your spouse and your dependents. Tuition reimbursement at other higher education institutions for you. Generous time off that includes sick, vacation and personal leave banks. Paid holidays and holiday shutdown period in late December!


SUMMARY

The Support Professional for the Department of Experiential Learning serves as the first point of contact for department programs and activities including, but not limited to, the Honors Program, Service Learning, and Study Away experiences. The person in this role must thrive in an environment dedicated to advancing experiential learning practices through supporting students, faculty, external entities and engagement with a wide range of internal stakeholders including Student Life and Conduct, GRCC Police, Financial Aid, Academic Advising, Center for Teaching Excellence, and Student Records. The Support Professional will possess acute attention to detail, proficient level of written and verbal communication, ability to manage several program-specific processes and procedures, assist with the coordination and facilitation of events, provide support to the Steven C. Ender Hall student spaces, ability to maintain multiple online platforms, and support multiple budget accounts.

Essential Job Functions
    Present a positive and professional image that expresses the College's mission, vision, values, and strategic goals to the community, our students, visitors, and colleagues. Operate an efficient office, provide high-level administrative support, and serve as a first point of contact for the Department of Experiential Learning. Work collaboratively with other offices within Ender Hall to provide oversight of the first floor, including staffing the reception area, overseeing student staff members, and maintaining the security of the building and assets. Assist in the design, development, and implementation of department services and processes in all areas of Experiential Learning (GRCC's Honors Program, Service Learning, Study Away) as well as supporting co-curricular processes and field trips according to College policy. Obtain information to facilitate Experiential Learning processes, including but not limited to: Honors Program application information, Service Learning course registration information, and Study Away application information, and required risk management information. Update and use relevant knowledge to support the Department of Experiential Learning, including but not limited to: knowledge of Honors Program admissions and completion requirements and best practices in Honors education at the regional and national level, understanding of service learning and GRCC faculty/staff participation in service learning co-curricular activities, and awareness of study away processes, external considerations such as Department of State travel requirements/restrictions and risk management best practices. Work collaboratively with areas of the College who support the Department of Experiential Learning, particularly Student Financial Services, Financial Aid, Registrar, Academic Deans' Offices and Departments, Center for Teaching Excellence, and the Support Professionals who report to other offices within Instructional Support. Maintain online platforms and/or tools used to support student engagement and service processes such as scheduling appointments, texting, and document processing. Leverage Google Suite to establish and maintain a variety of accurate and easy-to-use tracking, reporting, and filing systems. Assist in the coordination of and actively participate in department events, functions, and committee meetings, including space planning and room scheduling, ordering food, preparing meeting materials, and recording minutes. Provide similar support to other College programming scheduled within Ender Hall. Monitor all department budget accounts related to GRCC's Honors Program, Service Learning, and Study Away finances, including processing invoices, auditing accounts, reconciling all expenses based on anticipated versus actual costs, and reconciling department credit cards. Acquire contracts and/or travel agreements from faculty leading study away trips and collaborate with the appropriate College offices (Instructional Support, General Counsel, and Finance and Administration) to vet, approve, and/or enter into the contracts. This can range from 10-15 individual contracts on an annual basis totaling up to $250,000. Assist students with navigating and setting up their online payment accounts for study away trips. Ensure the office area has an adequate stock of promotional materials and office supplies. Work closely with Facilities to ensure space is maintained. Maintain discretion when dealing with sensitive and/or confidential information, and maintain records and office activities in strict confidence. Serve as web content editor for the Department of Experiential Learning websites. Assist in making appropriate travel arrangements for department stakeholders as needed. Greet faculty, visitors, students and other members of the College and community and respond appropriately to requests made in person, via telephone, e-mail or other social media from individuals regarding the College. Check voicemail, email, and telephone requests daily; acting on student and staff requests. Participate as a member of College, Divisional, and Departmental teams or committees as requested or as mutually agreeable. Interview, select, train, evaluate, and supervise student employees as needed. Prioritize work effectively to ensure that tasks are completed within assigned deadlines. Actively engage in professional development activities that reinforce existing skills and result in greater knowledge and efficiency in assigned work. Perform other duties as assigned by the Director of Experiential Learning. Maintain and order adequate office supplies, check stock etc. needed for department. Regular attendance during normal scheduled hours is required. Being present is essential for serving customers and performing the essential functions of this position.


JOB SPECIFICATIONS

Education/License
    Associate's degree or comparable combination of relevant education and experience required.


Work Experience
    1 year of experience working in a higher educational setting, office support preferred. Finalists must possess excellent proofreading skills and have aptitude for detailed work. A skills assessment may be required.


Competencies
    The following competencies are essential and will be evaluated for our candidates through the evidence-based selection process:

Foundational Competencies
    Responsibility Teamwork Adaptability Listening Achievement Information Skills Speaking Decisive

Occupational Competencies
    Getting Information Communicating with Supervisors, Peers, or Subordinates Interacting With Computers Establishing and Maintaining Interpersonal Relationships Organizing, Planning, and Prioritizing Work Documenting/Recording Information Processing Information Identifying Objects, Actions, and Events Updating and Using Relevant Knowledge Performing Administrative Activities Making Decisions and Solving Problems Communicating with Persons Outside Organization Evaluating Information to Determine Compliance with Standards Monitor Processes, Materials, or Surroundings Resolving Conflicts and Negotiating with Others


Equipment Use/Knowledge/Skills/Abilities
    Demonstrated expert knowledge and extensive software application experience. Specifically, MS Word, Excel, Microsoft Office Suite, G-Suite, PeopleSoft, Blackboard, Cadence, Acuity, and MyGRCC. Ability to work under pressure with many interruptions in a busy, student-centered environment. Adapt to changing technologies and responsibilities. Must be punctual and have a good attendance record. Must enjoy working with the public and possess good oral and written communication skills. Attend professional development conferences, seminars, workshops and webinars to stay abreast of current regulations, trends and best practices in experiential learning. Be flexible in schedule to allow for changes during the semesters, in accordance with busy periods.


Physical Demands
    Ability to lift and move up to 25 lbs. Ability to sit for extended periods of time


Mental Demands
    Ability to work under pressure and to act autonomously. Possess mature judgment, responsibility, and flexibility with regards to interruptions and ability to handle pressure situations. High energy level with enthusiasm and interest in helping and supporting students, staff, and the general public. Excellent multitasking and project management skills. Project a professional image including punctuality and good attendance record. Maintain the highest levels of confidentiality and ethical standards.


Working Conditions
    Grand Rapids Community College will comply with any mandated health and safety requirements. Employees will be directed to our GRCC Policy(s) for compliance information.
    Able to work indoors in an office setting with extended computer usage daily.


METHOD OF APPLICATION

Grand Rapids Community College is only accepting online applications for this position at https://www.grcc.edu/jobs. Submit a cover letter and resume in one document. The opportunity to apply for this position will remain open until filled. Individuals with diverse backgrounds are encouraged to apply. Grand Rapids Community College is an equal opportunity employer. Visa sponsorship is not available.

Grand Rapids Community College creates an inclusive learning and working environment that recognizes the value and dignity of each person. It is the policy and practice of GRCC to provide equal educational and employment opportunities regardless of age, race, color, religion, marital status, sex/gender, pregnancy, sexual orientation, gender identity, gender expression, height, weight, national origin, disability, political affiliation, familial status, veteran status or genetics in all programs, activities, services, employment and advancement including admissions to, access to, treatment in, or compensation in employment as required by state and federal law. GRCC is committed to reviewing all aspects of GRCC programs, activities, services and employment, including recruitment, selection, retention and promotion to identify and eliminate barriers in order to prevent discrimination on the basis of the listed protected characteristics. The college will not tolerate any form of retaliation against any person for bringing charges of discrimination or participating in an investigation. Further information may be obtained from the EEO Office or the Office of General Counsel, 143 Bostwick Avenue NE, Grand Rapids, MI 49503-3295.




To apply, please visit: https://jobs.grcc.edu/psp/job/EXTERNAL_APPLICANT/GRCC_HR/c/HRS_HRAM_FL.HRS_CG_SEARCH_FL.GBL?Page=HRS_APP_JBPST_FL&Action=U&FOCUS=Applicant&SiteId=1&JobOpeningId=1397&PostingSeq=1







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Organization

Working at Grand Rapids Community College

Grand Rapids Junior College (GRJC) was founded in 1914 by the Grand Rapids Board of Education after a resolution was passed by the University of Michigan’s faculty which encouraged the establishment of junior colleges in Michigan.

Today, GRCC’s eight-block downtown campus, encompassing more than 25 acres in downtown Grand Rapids, includes several classroom buildings, a learning center (including the Diversity Learning Center) and library, Spectrum Theater, the Applied Technology Center (which features a green roof), a remodeled music building, a fieldhouse with natatorium, a student center, Bostwick Commons, and the Calkins Science Center.

The college also offers instruction from a variety of regional centers in the metropolitan Grand Rapids area (including numerous local high schools, regional centers and its two Learning Corners on Wealthy St. and Seward Ave.) and on the West Michigan lakeshore (including West Ottawa High School, Careerline Tech Center, the Midtown Holland Center and Grand Valley State University's Meijer Campus in Holland).

In addition, GRCC has two Michigan Technical Education Centers (M-TECs in West Michigan. The Patrick Thompson M-TEC, part of GRCC's Lakeshore Campus, located in Holland, opened in Fall 2000 in partnership with the Ottawa Area Intermediate School District. The Leslie E. Tassell M-TEC ® in Grand Rapids opened in 2002. This world-class facility offers training in manufacturing, auto service, and building and construction trades.

To increase capacity to meet unprecedented demand, GRCC acquired the former campus of Davenport University on Fulton St. in downtown Grand Rapids and began offering courses at Sneden Hall beginning in the Fall 2009 semester.

In Winter 2010, more than 17,000 students enrolled in more than 1,900 liberal arts and occupational courses. The diverse student body represents students from Kent and surrounding counties as well as students from across the U.S. and 22 other nations. Another 10,000 learners are served by non-credit instructional opportunities. In addition to traditional classroom environments, students may also receive instruction through community and distant service-learning offerings, seminars, workshops, training classes, distance learning options and other educational formats. GRCC employs a faculty of more than 260 full-time and 590 part-time members as well as a staff of 430, all of whom are focused on the College’s priorities to be student-centered, collaborative, and flexible. Throughout its 90-year history of academic excellence, GRCC has maintained a solid reputation as a premier transfer institution and is nationally recognized for both its liberal arts and occupational programs. Many GRCC faculty members have been recognized regionally and nationally for their expertise and innovative teaching styles.

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