S07724P

IT PROFESSIONAL ASST

Franklin-Deans OIT

PLEASE NOTE: On December 7, 2021, the federal District Court for the Southern District of Georgia issued a preliminary injunction against enforcing the vaccine requirement for
Federal Contractors pending further review. As a result, the requirements of the Executive Order and associated guidance, including the vaccination requirement for covered contractor employees, are currently not in effect.

The University of Georgia (UGA), a land-grant and sea-grant university with statewide commitments and responsibilities, is the state’s oldest, most comprehensive, and most diversified institution of higher education (https://www.uga.edu/). UGA is currently ranked among the top 15 public universities in U.S. News & World Report. The University’s main campus is located in Athens, approximately 65 miles northeast of Atlanta, with extended campuses in Atlanta, Griffin, Gwinnett, and Tifton. UGA was founded in 1785 by the Georgia General Assembly as the first state-chartered University in the country. UGA employs approximately 1,800 full-time instructional faculty and more than 7,700 full-time staff. The University’s enrollment exceeds 39,000 students including over 30,000 undergraduates and over 9,000 graduate and professional students. Academic programs reside in 18 schools and colleges, as well as a medical partnership with Augusta University housed on the UGA Health Sciences Campus in Athens.

External

TRS

Employee

Benefits Eligible

Full Time

8-5 normal schedule unless additional schedules discussed

Commensurate with Experience

07/06/2022

Yes

08/01/2022

Athens Area

The University of Georgia is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, ethnicity, age, genetic information, disability, gender identity, sexual orientation or protected veteran status. Persons needing accommodations or assistance with the accessibility of materials related to this search are encouraged to contact Central HR (hrweb@uga.edu).

IT Technical/Paraprofessional/Professional

Non-Exempt

1.00

Requires technical knowledge in the field acquired through an apprenticeship, a 2-year degree, or professional certificate. Please contact your Human Resources office for an evaluation of education/experience in lieu of the required minimum qualifications.

This position will utilize industry stand tools to deliver high quality proactive support to desktops, laptops, computer labs, and technology-enhanced classrooms, meeting and anticipating the needs of faculty and staff within supported units.

The ideal candidate for this position is prepared to work as part of a team to meet the support needs of faculty and staff with in Franklin College. This position is also responsible for developing and managing relationships with supported faculty and staff and working with senior team members to manage these relationships

Technical Skills

- Basic knowledge of wired and wireless networking (or TCP/IP)
- Familiarity with common productivity and security applications

Dependability
- Meet agreed upon objectives of projects and tasks
- Complete routine requests in a timely manner
- Create a seamless experience for clients
- Perform at a consistently high standard

Productivity
- Set and meet realistic goals
- Effectively manage time and stay on-task

Relationships
- Build and sustain positive, collaborative relationships with a diverse range of clients and coworkers
- Promote positive morale and serves as a positive representative of Franklin OIT
- Attend department and college activities
- Serve as an example for colleagues
- Demonstrate professionalism and clarity in written and verbal communications

Teamwork
- Demonstrate personal accountability and avoid blaming others
- Participate in the usage and implementation of college wide tools and standards
- Contribute to projects and tasks which have a college wide scope
- Be available and proactive in assisting co-workers and clients during the work day

Strategic Planning
- Demonstrate initiative in planning and organizing work within scope
- Participate in decision making and problem solving at the assistant level
- Demonstrate alignment with Franklin OIT policies, and priorities

Lift and move computer equipment of all shapes and sizes independently or with assistance from colleagues.
This position will spend long periods of time working on computers sitting or standing.
Travel to clients in buildings that are geographically near each other and the individual’s primary office

No

Yes

No

No

No

No

Yes

Be advised a credit check will be required for all positions with financial responsibilities. For additional information about the credit check criteria, visit the UGA Credit Background Check website.

This position will perform the following tasks at the assistant level; this position will consult with his/her supervisor and other colleagues as necessary to complete these tasks:

- Respond to requests for service and engage in proactive computer support for units in Franklin College as assigned.
- Provide support for desktop and laptop computers (Windows, Mac) including security, networking, peripherals, hardware, and software in accordance with our standard service levels.
- Develop and deploy desktop computer images.
- Perform some server-side tasks in collaboration with senior colleagues.
- Serve as a DNL (domain network liaison) and keep DHCP entries up to date. Troubleshoot wired and wireless networking on an as-needed basis.
- Provide front-line support for technology-enhanced classrooms, computer labs, and videoconferencing.
- Provide support for unit specific software.
- Train and develop technical skills; become more familiar with Franklin OIT standards and policies

70

- Use a ticketing system to manage his/her time and track requests; this position will participate in a college level help desk
- Develop documentation, presentations, and training materials for clients and other audiences. Provide training on an as needed basis.
- Consult with faculty and staff and recommend appropriate IT solutions; keep faculty and staff informed about policies and practices in IT.

15

- Contribute to development of standards and best practices, collaborate with colleagues in Franklin OIT, and participate in OIT projects.
- Work with team members across Franklin to address coverage gaps
- Help manage equipment life cycles, explore emerging technologies, and recommend solutions that may help improve efficiency and effectiveness. Gather quotes as needed and interact with vendors for support.
- Participate in IT meetings at the department, college, and/or institutional level.

10

- Other duties as assigned.

5

For questions concerning this position or recruitment progression, please refer to the Recruitment Contact listed below. For assistance with your application or login, please email hrweb@uga.edu.

Ashley Wright

amwright@uga.edu