Community Service Officer

Harper College
Palatine, IL

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Administrative Jobs
Institutional & Business Affairs, Communications & Marketing
Employment Type
Full Time
Institution Type
Community College

Job Details

Schedule Information: Initial field training will be day, evening, and midnight shifts. Once successful field training is completed, you will be assigned primarily to the midnight shift (11:00 PM to 7:00 AM). Due to staffing needs the possibility of working other shifts (days 7:00 AM – 3:00 PM, and afternoons 3:00 PM – 11:00 PM) does exist.  

Hours Per Week: 40 hours Includes weekends, holidays. Shift Differential pay and overtime pay may apply.

Benefits: Health, Dental, Life & Disability Insurance; Sick, Vacation, and Holiday pay; Personal Business; Educational Assistance: Tuition Waivers at Harper & Professional Expense.

Duties of Position: Community Service Officer duties include becoming proficient at communications/dispatching and patrol of a public safety nature as representatives of the Harper College Police Department (HCPD). United in the spirit of teamwork, the Harper College Police Department is committed to providing the highest quality of police services to the people who learn, work, visit and teach at the Harper’s campuses.

Under the supervision of the Deputy Chief of Police, the Community Service Officer assists College personnel, and visitors, and enforces College rules and regulations, works in tandem with the Police Officers when called upon, provides service and protection to the people and property of Harper College, and is proactive in providing a safe environment for employees, students, and the public.

While acting as a dispatcher you are responsible for the safety of the members of the HCPD who conduct field operations and act as a resource for the institution. Additionally, they serve as a resource via radio and telephone to all other divisions of the College. Patrol functions include the opening and closing of facilities as requests, conducting crime prevention checks of college assets, enforce parking regulations, and resolving various issue that do not require the services of a Police Officer.

In accomplishing these important tasks, the CSO may:

Use various institutional and government databases for information relating to police services and investigations, student information and divisional requests.

Issue College keys to authorized employees, vendors, contractors or emergency personnel.

Maintain parking regulations by issuing permits, verifying information, issuing parking citations, and processing citation payment.

Provide assistance to walk-in traffic for information, directions, complaint resolution, parking ticket appeals, and other information general in nature.

Perform escorts, vehicle jumpstarts, vehicle lockouts and traffic direction.

Maintain computer and security systems functionality, lost and found property, departmental forms and supplies.

Dispatch appropriate personnel to alarms and assist HCPD officers as directed.

Intake and disposal of lost & found items.

Perform other appropriate duties as assigned.


  1. High school diploma or equivalent.
  2. Valid driver's license.
  3. Excellent communication and interpersonal skills.
  4. Ability to patrol on foot at all facilities.
  5. Ability to pass a thorough background investigation.
  6. Proven ability to work effectively and constructively with persons of diverse cultures, language groups, and abilities; demonstrate sensitivity to and ability to work with the diverse academic, socioeconomic, cultural and ethnic backgrounds of community college students, faculty, and staff, including those with disabilities; establish and maintain effective working relationships with those contacted in the course of work.
  7. Medical exam and drug testing
  8. Be at least twenty years of age
Desired Qualifications:
  • Law enforcement, dispatch, or security experience.
  • Associate degree or higher.

Required on the job training:

Successfully complete of the HCPD training program within four months of employment.

Successfully complete the Law Enforcement Agencies Data System (LEADS) LEADS – FULL ACCESS course within four months of employment.

Successfully complete training in use of the College’s indices to inquire upon student records within four months of employment.

Successfully complete First Aid, Cardiopulmonary Resuscitation (CPR) and Automatic External Defibrillator (AED) certification within 6 months of employment.

Successfully complete Hazardous Materials-First Responder training within 6 months of employment.

Annual proficiency requirements:

Shall maintain certification in LEADS – FULL ACCESS

Shall maintain certification in AED, CPR and First Aid

Application Review Date:  Applications are accepted until the position is filled though priority will be given to applications received on or before: October 20, 2022.

Required Documents:  ***A resume and cover letter are required to complete the application process***

** Official transcripts required upon hire 

**  Employment is contingent upon Criminal Background Check.

* * Employment sponsorship is not available.


Founded in 1965, William Rainey Harper College is a dynamic comprehensive community college situated on a 200-acre campus in Chicago’s northwest suburbs. The College is committed to diversity, and encourages the development of multicultural perspectives.

harper_college1.gifAnnually, the College serves approximately 25,000 students from 23 communities. Providing both transfer and career programs, Harper offers degrees and a wide range of credit, continuing education and corporate training for students of all ages and interests. In order to provide accessible higher education to all, we offer a flexible schedule of daytime, nighttime and weekend classes at our main campus and at several other sites conveniently located throughout our service area.

Harper College is fully accredited by the Higher Learning Commission of the North Central Association of Colleges and Schools, and has received the coveted Bond Rating of Aaa from Moody’s Investor Service. We are committed to our Institutional Core Values of Integrity, Respect, Excellence and Collaboration.

Our Vision:

William Rainey Harper College is committed to academic integrity and excellence. The College is a leader in teaching and learning, transforming lives by responding to the needs of the individual and the community.

harper_college2.jpgBenefits offered to employees include tuition reimbursement/professional expense, health/life/dental/disability insurance, participation in the State University Retirement System (SURS) and tax deferred annuity plans as well as fourteen paid holidays. Harper also offers some on-site childcare, a summer camp for children, and much more.

Harper College is an Equal Opportunity, Affirmative Action Employer that encourages applications from women, minority group members and persons with disabilities.

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