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Admissions Communications Coordinator - EM Communications

The University of Tennessee, Knoxville
Knoxville, TN

Job Details

Office of Enrollment Management Communications

Division of Enrollment Management

University of Tennessee, Knoxville

The Office of Enrollment Management Communications at the University of Tennessee, Knoxville, (UTK) invites applications and nominations for our Admissions Communications Coordinator position. We are seeking candidates who can contribute in meaningful ways to the diversity and intercultural goals of the University.

The Position:

This is an on-campus position with some hybrid/remote work schedule flexibility.

Create marketing emails, texts, and print (mailing tracks) in CRM systems for the Division of Enrollment Management (EM). Develop strategic email and SMS communication plan for outreach efforts to prospective students, current students, parents, high school counselors, and campus partners. Lead creation of content and copywriting for email and SMS communications plan. Lead project requirements, delivery of assets, and production timelines. Develop schedule of email sends, confirm scheduling with stakeholders, and monitor deployments for completion and deliverability. Create and monitor overall email calendar to ensure optimal email frequency and cadence.

Required Education and Experience:

Bachelor's Degree

• Minimum 2+ years of professional experience related to duties and responsibilities, including internship or practicum experience.

• Experience working under tight deadlines.

• Experience with Mac operating systems, and Microsoft Office.

• Experience with email distribution programs.

• Familiarity with databases and list management.

Preferred Education and Experience:

• Experience using Slate CRM, Asana project management system, Banner, and/or Emma.

• Knowledge of HTML editors and coding.

Required Knowledge, Skills, and Abilities:

• Knowledge of email marketing best practices.

• Ability to manage multiple, concurrent projects from a variety of stakeholders.

• Must exhibit exceptional attention to detail and have the ability to produce high-quality work in a fast-paced environment.

• Must have the ability to learn, be flexible to change, and be innovative.

• Ability to effectively communicate with stakeholders at various levels with a variety of backgrounds.

• Ability to be creative and proactive yet disciplined, in order to prioritize workload.

Preferred Knowledge, Skills, and Abilities:

• Ability to work with Adobe Creative Suite (InDesign, Illustrator, Photoshop) and WordPress.

• Knowledge of higher education workflow.

• Knowledge and understanding of one or more production disciplines: print, digital, and broadcast (multi-media).

• Sound knowledge of Slate CRM system and Asana project management system.

• Knowledge of social media platforms such as Twitter, Instagram, Facebook, YouTube, Snapchat.

• Knowledge of university style and communications standards.

The Division

The Enrollment Management (EM) division comprises more than 170 full-time staff who serve our students through the following departments and functions: Undergraduate Admissions, International Recruitment, Transfer Center, One Stop Student Services, Financial Aid and Scholarships, University Registrar, EM Communications, and Research & Analytics. The Office of Enrollment Management is committed to our Vision, Mission and Values. We are passionate about fulfilling our land-grant mission of accessible education and making an impact that will transform lives through the student experience.

The University and Region

UTK  is the state’s flagship, land-grant university. We are a Research 1 university with 11 colleges and more than 30,000 students. With new leadership at the system, university, and college levels, UTK is poised for dramatic positive change focused on solving some of the most audacious, pressing problems our country and world face today. The city of Knoxville is a hidden gem surrounded by eight gorgeous lakes, with a beautiful and walkable downtown, a diverse music scene including internationally recognized festivals, active neighborhoods, unique restaurants, and a robust offering of diverse cultural and outdoor activities. UTK is located within easy driving distance to the Great Smoky Mountains, Atlanta, Nashville, Asheville, Charlotte, Louisville and Cincinnati. It is only a day’s drive to Memphis, Chicago, and Washington D.C. Knoxville and the surrounding counties have a population of more than 850,000 people.

For full consideration, applicants should submit a cover letter detailing relevant experience along with a resume and the name, e-mail address, and telephone number of three to five professional references.

Job: Other Professional
Primary Location: US-Tennessee-knoxville
Organization: Enrollment Management Communications
Schedule: Full-time
Job Posting: Nov 29, 2022, 6:43:17 AM


Working at The University of Tennessee, Knoxville

Founded in 1794, the University of Tennessee is one of the nation’s oldest and most storied public universities. Based in Knoxville, Tennessee’s flagship land-grant institution includes the statewide Institute of Agriculture and the Space Institute in Tullahoma. The university embodies excellence in teaching, discovery, scholarship, research, creative activity, outreach, and engagement. Known as the Volunteers, we lead with a spirit of selflessness, empathy, and courage, and strive to be champions for diversity, equity, and inclusion

UT Knoxville is a Research 1 university with 11 academic colleges and more than 900 programs of study. With an enrollment of more than 30,000 students, our academic programs are repeatedly ranked top in their class. The university co-manages Oak Ridge National Laboratory, the country’s most prominent national lab, driving innovation in advanced manufacturing and materials, national security, and more. We are closely connected with our communities through outreach and extension efforts across Tennessee and through partnerships with non-profits, corporations, and industries—regionally, nationally, and around the globe.

The city of Knoxville is nestled in the foothills of the Great Smoky Mountains. The modern, thriving community is surrounded by gorgeous lakes and hundreds of miles of walking, hiking, and biking trails. Situated along the banks of the Tennessee River, our beautiful features an eclectic music scene, internationally recognized festivals, unique restaurants, and a robust offering of diverse cultural activities. Knoxville is located within a day’s drive of Atlanta, Nashville, Asheville, Charlotte, Louisville, Cincinnati, Memphis, Chicago, and Washington D.C.

Knoxville and the surrounding counties have a population of more than 850,000 people. The region houses many leading corporations and organizations, including Oak Ridge National Laboratory, Pilot/Flying J, the Tennessee Valley Authority, and Regal Cinemas, along with HGTV, Food Network, and other networks owned by Discovery Inc.

As a member of the UT family, you will be surrounded by top-notch faculty, staff, and students from around the world. You will be part of a diverse campus community that is passionate about changing the world and cheering for the Vols on game day.

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