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Instructional Technology / E-Learning Developer

Employer
Duke University
Location
PRMO LEARNING CENTER

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Administrative Jobs
Technology, Instructional Technology & Design
Employment Type
Full Time
Institution Type
Four-Year Institution
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Job Details

PRMO Established in 2001, Patient Revenue Management Organization (PRMO) is a fully integrated, centralized revenue cycle organization supporting all of Duke Health, including Duke University Hospital, Duke Regional Hospital, Duke Raleigh Hospital, the Private Diagnostic Clinic, and Duke Primary Care. The PRMO focuses on streamlining the revenue cycle through enhanced management of scheduling, registration, coding, HIM operations, billing, collections, cash management, and customer service. The Mission of the PRMO is delivering quality service by enhancing the patient experience, providing financial security, and preserving Duke’s reputation and mission of advancing health together. Our Vision is to be recognized as a world class innovative revenue cycle organization that values our people, patients and performance.PRMO Learning Center Departmental Job Description Education/Training Coordinator – eLearning Specialist

Job Code: 5250; Job Level: F2

A little about us:

The Mission of the PRMO is delivering quality service by enhancing the patient experience, providing financial security, and preserving Duke’s reputation and mission of advancing health together. Our Vision is to be recognized as a world class innovative revenue cycle organization that values our people, patients and performance.

Established in 2001, Patient Revenue Management Organization (PRMO) is a fully integrated, centralized revenue cycle organization supporting all of Duke Health, including Duke University Hospital, Duke Regional Hospital, Duke Raleigh Hospital, the Private Diagnostic Clinic, and Duke Primary Care. The PRMO focuses on streamlining the revenue cycle through enhanced management of scheduling, registration, coding, HIM operations, billing, collections, cash management, and customer service.

You will:

Consult with internal partners to create custom learning content, both web-based learning and blended learning.

Be responsible for developing, building, and implementing Learning Management System (LMS) courses and curricula in support of PRMO’s evolving business and operational needs.

Ensure the accuracy of team member learning records on behalf of the Duke Health Revenue Cycle.

Support learning initiatives through dynamic distribution models, including sites, courses, communication and more.

Facilitate live, virtual courses with a focus on learning from one another and influencing through relationships.

You’ll love this role if you are:

Creative with educational methods and design and energized by the opportunity to master a robust Learning Management System.

An outstanding communicator and customer-service focused who loves to help people solve problems in real time.

A wizard at solving puzzles and a sleuthing detective.

Passionate about collaborating to support colleagues and other teams.

Comfortable both as a wizard behind the curtain and front-and-center as a presenter.

Willing and able to rapidly respond to changing circumstances and hours of operation with a team mindset.

You’ll thrive in this role if you are:

An innovative thinker that isn’t shy contributing to process improvement efforts.

A self‐starter who thrives on discovering and sharing new ways of using existing tools.

A master juggler, comfortable with multiple projects at a time while still meeting project timelines.

You’ll need to have proven success with these skills & abilities to succeed in this role:

Strong analytical, critical thinking, innovative problem solving, leadership, project management, consultation and organizational skills, ability to prioritize multiple competing priorities.

Excellent interpersonal skills and ability to work across multiple teams.

Demonstrated verbal and written communication skills, including ability to complete comprehensive training plans based on established templates, and produce refined project/initiative SharePoint sites where applicable.

Knowledge and application of instructional design and adult learning principles, including strong knowledge of e-learning course development platforms (Articulate 360 applications including Storyline, Rise, Replay & Review; Adobe Creative Cloud applications including Captivate).

Basic knowledge, understanding, and operation of Learning Management System tools (Saba), blended learning models, virtual online learning technologies (WebEx, Zoom, etc.).

Synthesize data to provide reports and guide future direction on projects; strong Excel skills required.

Job Responsibilities

Design, conduct and/or broker the delivery of training programs from a variety of resources. Collaborate with Operational Leaders and Learning Center Colleagues to develop strategies and learning/training plans; conduct comprehensive needs assessments; create training solutions (primarily e-learning courses in this role) and develop priorities based on assessment needs, business impact and available resources. Conduct research, collect data and generate reports to support learning programs effectiveness efforts and operational process improvement initiatives. When issues arise with e-learning courses, investigate and fix the root problem; assist users with issues to further them along in their course completion.

Lead, facilitate or participate on multi-disciplinary project teams, committees, utilizing the Learning Center consulting model. Establish rapport with Operational Partners as Subject Matter Experts in the development of instructional materials/delivery strategies to support departmental and organizational initiatives.

Facilitate live-virtual onboarding courses in a rotation with colleagues, related to Onboarding Tech Check, LMS lab, and soft skills courses (such as leadership courses, Welcome Event, Core skills, new hire feedback sessions, etc).

Partner with operational leaders and Learning Management System (LMS) stakeholders to develop administrative and LMS frameworks required to support education, training, CEU management, and development programs and initiatives for specialized revenue cycle services; formulate policies, procedures and schedules to support education and training operations and initiatives.

Remain current in best industry practices for development of learning strategy, needs assessment, learning programs effectiveness initiatives, and delivery systems.

This role is remote; however, all Learning Center team members are expected to report in-person routinely on a rotational basis, and periodically as a team, in response to departmental and organizational business needs.

Required Qualifications at this Level

Education:

Work requires completion of a Bachelor's Degree

Experience:

Work requires a minimum of five years’ experience in the design, delivery and evaluation of business-related education, training and/or development programs, preferably in a research environment.

OR AN EQUIVALENT COMBINATION OF RELEVANT EDUCATION AND/OR EXPERIENCE

Degrees, Licensure, and/or Certification:

N/A

Knowledge, Skills and Abilities:

N/A

Distinguishing Characteristics of this Level

Strong analytical, critical thinking, innovative problem solving, leadership, project management, consultation and organizational skills. Excellent interpersonal skills and ability to work across multiple teams. Demonstrated verbal and written communication skills. Ability to prioritize multiple competing priorities during high stress situations. Knowledge and application of instructional design and adult learning principles. Basic knowledge, understanding, and operation of Learning Management System tools, blended learning models, and online learning technologies (E-Learning, WebEx, etc.).

Essential Physical Job Functions

Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.

The intent of this job description is to provide a representative and level of the types of duties and responsibilities that will be required of positions given this title and shall not be construed as a declaration of the total of the specific duties and responsibilities of any particular position. Employees may be directed to perform job-related tasks other than those specifically presented in this description.

Duke is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.

Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.

Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essentialjob functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.

Organization

Read our Diversity Profile History

Duke University was created in 1924 by James Buchanan Duke as a memorial to his father, Washington Duke. The Dukes, a Durham family that built a worldwide financial empire in the manufacture of tobacco products and developed electricity production in the Carolinas, long had been interested in Trinity College. Trinity traced its roots to 1838 in nearby Randolph County when local Methodist and Quaker communities opened Union Institute. The school, then named Trinity College, moved to Durham in 1892, where Benjamin Newton Duke served as a primary benefactor and link with the Duke family until his death in 1929. In December 1924, the provisions of indenture by Benjamin’s brother, James B. Duke, created the family philanthropic foundation, The Duke Endowment, which provided for the expansion of Trinity College into Duke University.Duke Campus

As a result of the Duke gift, Trinity underwent both physical and academic expansion. The original Durham campus became known as East Campus when it was rebuilt in stately Georgian architecture. West Campus, Gothic in style and dominated by the soaring 210-foot tower of Duke Chapel, opened in 1930. East Campus served as home of the Woman's College of Duke University until 1972, when the men's and women's undergraduate colleges merged. Both men and women undergraduates now enroll in either the Trinity College of Arts & Sciences or the Pratt School of Engineering. In 1995, East Campus became the home for all first-year students.

Duke maintains a historic affiliation with the United Methodist Church.

Home of the Blue Devils, Duke University has about 13,000 undergraduate and graduate students and a world-class faculty helping to expand the frontiers of knowledge. The university has a strong commitment to applying knowledge in service to society, both near its North Carolina campus and around the world.

Mission Statement

Duke Science"James B. Duke's founding Indenture of Duke University directed the members of the University to 'provide real leadership in the educational world' by choosing individuals of 'outstanding character, ability, and vision' to serve as its officers, trustees and faculty; by carefully selecting students of 'character, determination and application;' and by pursuing those areas of teaching and scholarship that would 'most help to develop our resources, increase our wisdom, and promote human happiness.'

“To these ends, the mission of Duke University is to provide a superior liberal education to undergraduate students, attending not only to their intellectual growth but also to their development as adults committed to high ethical standards and full participation as leaders in their communities; to prepare future members of the learned professions for lives of skilled and ethical service by providing excellent graduate and professional education; to advance the frontiers of knowledge and contribute boldly to the international community of scholarship; to promote an intellectual environment built on a commitment to free and open inquiry; to help those who suffer, cure disease, and promote health, through sophisticated medical research and thoughtful patient care; to provide wide ranging educational opportunities, on and beyond our campuses, for traditional students, active professionals and life-long learners using the power of information technologies; and to promote a deep appreciation for the range of human difference and potential, a sense of the obligations and rewards of citizenship, and a commitment to learning, freedom and truth.Duke Meeting

 “By pursuing these objectives with vision and integrity, Duke University seeks to engage the mind, elevate the spirit, and stimulate the best effort of all who are associated with the University; to contribute in diverse ways to the local community, the state, the nation and the world; and to attain and maintain a place of real leadership in all that we do.”

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